Avaya CMS VKM Configuration Guide

Overview

This guide provides the instructions to configure the monitoring and management of the Avaya CMS using the Nectar Avaya CMS VKM, a core component of Nectar’s Foundation module.

About this Guide

This guide explains how to:

Enable Avaya CMS VKM

Configure Avaya CMS (Solaris)

Configure Avaya CMS (Linux)

Audience

This guide is intended for system administrators or engineers who have system administration access and technical knowledge of Avaya ACM, Avaya CMS, and operating systems (Linux/ Solaris), as well as a familiarity with deploying the Nectar Foundation module.

Supported Software Versions

• Nectar v8.7
• Avaya CMS (Solaris) r16.0 and prior
• Avaya CMS (Linux/SNMP) r17 and above*

* Avaya CMS r19 is via SNMP traps only

Solution Features

The following Dependency Trees will be created per CMS:

• ACD Links (prior to r17)
  • ACD Link Status (up/down per Link 1-8)
• System
  • CPU Utilization
  • Swap Usage
  • Physical Memory
  • Disk Space (per disk)
• CMS Processes (legs vary per CMS release - prior to r17)
  • CMS Process Count aar
  • CMS Process Count Harchiver
  • CMS Process Count Ed
  • CMS Process Count admlogger
  • CMS Process Count int_crec (R13 only)
  • CMS Informix Process Count
• CMS Processes (legs vary per CMS release - r17 and r18)
  • Process Active aar
  • Process Active admlogger
  • Process Active aomsrv
  • Process Active avahi-daemon
  • Process Active cms_mon
  • Process Active HA Heartbeat
  • Process Active harchiver
  • Process Active java
  • Process Active networkmanager
  • Process Active snmpd
  • Process Active web_gateway
  • System Up Time

You can also schedule reports to run weekly or monthly. These can be delivered through email. The following real-time data is collected, which you can report against:

• CPU Utilization
• Disk Usage
• Memory Utilization
• ACD Link Uptime

Enable Avaya CMS VKM

Follow these steps to enable the Avaya CMS VKM:

1. Navigate to RIG > Module Configuration. The Module Configuration window appears.
2. Select the following module:

Avaya CMS

1. Click Apply.

Figure 2-1Enable Avaya CMS VKM

1. To restart the RIG and apply the changes:
   1. Navigate to RIG > Admin > Restart.
   2. When the following message appears, click Yes.

Figure 2-2Restart

Note

After you enable this module, Avaya > CMS is now a module under the Modules

menu.

Configure Avaya CMS (Solaris)

Avaya CMS r13-16 (Solaris) is slightly different than Avaya CMS r17 and above (Linux). You will configure Nectar differently for these two versions. See “Configure Avaya CMS (Linux)” on page 16.

This section explains how to:

Configure Avaya CMS (Solaris)

View Pollers

View Dependency Tree

Configure Avaya CMS (Solaris)

Follow these steps to configure the Avaya CMS (Solaris), which uses an SSH or Telnet connection type:

1. Navigate to Modules > Avaya > CMS.

Figure 3-1Modules > Avaya > CMS

The CMS Connection window appears.

Note

To configure Avaya CMS (Solaris) and to access this menu, you must have an enabled CMS license.

1. Right-click in the CMS Connections pane and select Add.

Figure 3-2Add

The Add CMS Connection - Connection tab window appears.

Figure 3-3Add CMS Connection

1. Complete the following parameters:

Table 3-1 Add CMS Connection

1. Click the ACD Links tab.

The following window appears.

Figure 3-4ACD Links

1. Select an Automatic Call Distribution (ACD) Link to indicate the interface with which CMS is communicating.
2. For each ACD Link, select one of the following using the drop-down:

Unconfigured

None

Note

Set the option to None for links that are not attached to a CLAN, or choose the appropriate CLAN for the ACD Link.

1. Click OK.

Nectar UCMP will login to the Avaya CMS and determine the CMS version.

View Pollers

Follow these steps to display all configured pollers:

1. Navigate to Health > Elements.

Figure 3-5Health > Elements

The Elements window appears.

Figure 3-6Elements

1. Click Folders.

The Root Folders pane appears.

Figure 3-7Folders > CMS

1. Click the CMS folder.

The Infrastructure pane appears.

Figure 3-8Infrastructure

1. Click CMS Server to view all configured pollers.

Figure 3-9Poll Functions Figure 3-10

View Dependency Tree

The VKM also builds a dependency tree for the CMS. Follow these steps to view a dependency tree for the CMS:

1. Navigate to Configure > Dependency Trees.

Figure 3-11Configure > Dependency Tree

The Configure Dependency Tree window appears.

1. Double-click on the AvayaCMS dependency tree in the Tree Name pane on the left. The dependency tree structure appears in the pane to the right.
2. View the following example that shows CLAN associations:

Figure 3-12Dependency Tree with Multiple CLAN ACD Links

Note

To set up and configure the SSH or Telnet connection types on R13, R14, R15, or R16, see Avaya Call Management System Software Installation, Maintenance, and Troubleshooting for Linux Guide, which is available at:

http://www.avaya.com.

Configure Avaya CMS (Linux)

Avaya CMS r13-16 (Solaris) is slightly different than Avaya CMS r17 and above (Linux). You will configure Nectar differently for these two versions. See “Configure Avaya CMS (Solaris)” on page 10.

Follow these steps to configure the Avaya CMS (Linux) on versions r17 and r18, which uses the SNMP connection type:

1. Navigate to Modules > Avaya > CMS.

Figure 4-1Modules > Avaya > CMS

The CMS Connection window appears.

Note

To configure Avaya CMS (Linux) and to access this menu, you must have an enabled CMS license.

1. Right-click in the CMS Connections pane and select Add.

Figure 4-2Add

The Add CMS Connection - Connection tab window appears.

1. Select SNMP as the Connection Type using the drop-down.

The following Add CMS Connection window appears.

Figure 4-3Add CMS Connection - SNMP R17

1. Complete the following Primary parameters:

Table 4-1 Add CMS Connection

1. Complete the following Secondary parameters.

Note

You do not have to have a secondary server. These are used in high-availability (HA) situations as backup servers and only applies if you have a HA CMS Server.

Table 4-2 Add CMS Connection

1. Enter the following SNMP parameters.

Table 4-3 SNMP

View Pollers

Follow these steps to display all configured pollers:

1. Navigate to Health > Elements.

The Elements window appears.

Figure 4-4 Health > Elements

1. Click Folders.

The Root Folders pane appears.

Figure 4-5 Elements

Figure 4-6 Folders > CMS

1. Click the CMS folder.

The Infrastructure pane appears.

Figure 4-7 Infrastructure

1. Click CMS Server to view all configured pollers.

Figure 4-8 Poll Functions

View Dependency Tree

The VKM also builds a dependency tree for the CMS. Follow these steps to view a dependency tree for the CMS:

1. Navigate to Configure > Dependency Trees.

Figure 4-9 Configure > Dependency Tree

The Configure Dependency Tree window appears.

1. Double-click on the AvayaCMS dependency tree in the Tree Name pane on the left. The dependency tree structure appears in the pane to the right.
2. View the following example:

Figure 4-10 Dependency Tree