Best Practices

Best Practices for Endpoint Client (EPC) Usage

General Recommendations

Keep EPC Updated

- Regularly apply updates to ensure you have the latest features and security patches.

- Follow Nectar’s update schedule to minimize downtime.

Use Strong Credentials

- Configure unique, strong passwords for all components, including Agents, Controllers, and databases.

- Enable TLS for secure communication between EPC components.

Regular Backups

- Schedule regular backups of the database to prevent data loss.

- Verify backups periodically to ensure their integrity.

 Test Configuration Best Practices

 Use Descriptive Names

- Assign clear, descriptive names to Test Points and Test Plans to make them easily identifiable.

Validate Test Plans

- Before running a test, validate all parameters:

- Ensure codecs, payloads, and durations are set correctly.

- Confirm source and destination Test Points are active.

 Avoid Overloading Resources

- Limit the number of concurrent tests to prevent resource exhaustion on Agents and Controllers.

- Distribute tests across multiple Agents when possible.

Running Tests

Test During Non-Peak Hours

- Schedule intensive tests, like bandwidth or video testing, during non-peak network hours.

- This minimizes disruption to regular operations.

Monitoring and Analysis

Monitor Agent Health

- Regularly check Agent health metrics, including CPU, memory, and bandwidth usage.

- Address any warnings or resource shortages promptly.

 Leverage Status Indicators

- Use the color-coded status indicators in test results:

- Green: OK.

- Yellow: Investigate further.

- Red: Immediate action required.

Analyze Trends

- Use historical data to identify recurring issues or patterns.

- Adjust test parameters based on insights from trend analysis.

Security Best Practices

Enforce Domain Restrictions

- Configure domains to restrict unauthorized Agents from connecting to Controllers.

Enable TLS for All Tests

- Ensure all test communications are encrypted using TLS, especially for sensitive applications like VoIP.

Review Access Logs

- Periodically review logs for signs of unauthorized access or anomalies.

Maintenance

Review Configuration Regularly

- Periodically review all Test Points, Resource Groups, and Test Plans to ensure they align with current network needs.

Optimize Database Performance

- Purge old or irrelevant test data regularly to keep the database responsive.

- Ensure database indexing is optimized for EPC queries.

 Train Users

- Provide regular training sessions to ensure users are familiar with EPC features and updates.

- Share resources like quick reference guides and troubleshooting tips.

Following these best practices will ensure optimal performance, security, and reliability when using EPC.