Cisco

On the Platform page, you can view a global summary of the existing platform data, in this case, Cisco, and session status. All information is taken from real-time data and refreshes automatically every minute. The page consists of the following three parts:

• Filters
• Global System Summary
• Sessions

Filters

Click the Time Period filter at the top of the page and select one of the following options. Click Apply.

• Hour
• Day (default)
• 7 Days

The selected time period is applied to all sections of this page.

To reset the filter to the default value, click Reset Filter in the upper-right corner.

Global System Summary

The Global System Summary section provides a summary of the platform locations and clusters, platform and application status, registrations, and sessions data. This data is managed using the following two tabs:

• All
• Custom

ALL

When you first view the Global System Summary section, it defaults to the All tab.

• Click in the Platform Status column (1) for a specific location and cluster to view the current alarms; then perform one of the following actions:
  • Select an alarm(s); then click Acknowledge to acknowledge and remove the alarm. 
  • Select an alarm(s); then click the drop-down next to Snooze to delay the alarm for an hour (default), week, month, or custom time period. To specify a custom time period, use the clock and calendar icons. Click Apply.

When you snooze an alarm, a grey dot appears on the number of the alarms in the Platform Status column.

• Click in the Application Status column (2) for a specific location and cluster to view the current alarms; then perform one of the following actions:
  • Select an alarm(s); then click Acknowledge to acknowledge and remove the alarm. or
  • Select an alarm(s); then click the drop-down next to Snooze to delay the alarm for an hour, week, month, or custom time period. To specify a custom time period, use the clock and calendar icons. Click Apply.

When you snooze an alarm, a grey dot appears on the number of the alarms in the Application Status column.

• Click on a location or a cluster (3) to open the Cluster tab to view cluster status and server data for that location.
• Click the Registrations counter (4) for a specific location to navigate to the Registrations tab to view a list of registered users and product information for the cluster.
• The Sessions column (5) provides the total number for each location.  

Cluster

When you select a location, the Cluster tab opens. This page consists of several panels of data about the selected location and cluster, including a list of cluster resources and status, the active cluster alarms, a breakdown of the cluster alarms by platform and application, and server metrics and alarms.

At the top of the page is the Filters panel. This is where you can select the time period of the data you want to view. You can select from Hour, Day, or 7 Days. Day is the default.

(1) Click on one of the resources listed in the left pane, such as Conference Bridge, to open another page (All tab) to view more information about that resource, such as Status, Name, etc.

(2) If you click on Registered Primary in the Status column for one of the resource, the following panel opens to view more information about that resource, such as the CM host, IP address, product information, location, and registration attempts.

• The CUCM Cluster Status panel (on the Cluster tab) provides a breakdown of the current cluster alarms listed in the CUCM Cluster Active Alarms panel below the list of resources.

When you click on the number to the right of Platform Status (3), view the current platform alarms; then perform one of the following actions:

• • Select an alarm(s); then click Acknowledge to acknowledge and remove the alarm. 
  • Select an alarm(s); then click the drop-down next to Snooze to delay the alarm for an hour, week, month, or custom time period. To specify a custom time period, use the clock and calendar icons. Click Apply.

When you snooze an alarm, a grey dot appears on the number of the alarms in the Platform Status column.

• When you click on the number to the right of Application Status (4), you can view the current application alarms. You can select an alarm and either acknowledge or snooze the alarm.
• Click on a Server name (5), such as nyisla-ciscm.nectarcorp.com, in the following panel. This is located below the Cluster Status panel.

• • Click on a highlighted number (6) next to a server to view a list of the current platform and application alarms for that server. You can select an alarm and either acknowledge or snooze the alarm.
  • This panel also provides the number of registrations and sessions for a server, if available.
    

A new page similar to the following opens to view more server data, including alarms, service status, list of services, server metrics, and application metrics.

At the top of the page is the Filters panel. This is where you can select the time period of the data you want to view. You can select from Hour, Day, or 7 Days. Day is the default.  

This page is explained below.  

1. In the Server Alarms panel, click ACTIVE to toggle off and on the view of the active alarms. The default is on. You can perform the same action for the SNOOZED alarms.

2. Click the highlighted number to view a list of the current active alarms. You can select an alarm and either acknowledge or snooze the alarm.  
3. Click the highlighted number or SNOOZED to view any alarms set to snooze.
4. In the Service Status panel, view a breakdown of the service status from the List of Services drop-down (d).

5. If you click the List of Services drop-down, view a list of services and their statuses. The status totals are shown in the Service Status panel (c).

6. In the Server Metrics panel, click the drop-down for each of the following to view server metrics for memory, disk, CPU utilization, and ping for the filtered period.

• Memory - to view server physical memory and virtual memory usage, if available, for the filtered period.
• Disk - to view the percentages for server disk usage for the filtered time period. You can also hover over the histogram to view the percentages.
• CPU Utilization - to view server CPU usage for the filtered time period.
• Ping - Used to ping the server.

 g. In the Application Metrics panel, click on each of the following applications (active calls, active conferences, active video calls, active video resources, etc.) to view a histogram with additional application performance data, if available.

Registrations

Perform one of the following options to open the Registrations tab.

• Click on a location in the Registration column in the Global System Summary (All tab) section.
• Click on the Registrations tab to view a list of registered users and product information.
• Click on Name in the first column to toggle and reverse the order of the products listed in the table.  
• Click the Columns drop-down to select or de-select the columns/data you want to view on this page.  
• Click the drop-down next to Show to specify the number of products to show per page. The default value is 10.
• Use the Search box to search for a product. Start entering characters to view the available options from which to select.

Inventory

Click on the Inventory tab to view an inventory list in the left panel.

• When you click on a component in the left panel, for example, Application Server, you see the application server(s) listed in the right panel.  
• When you click Export, a CSV file is downloaded. This file contains the selected component data listed in the right panel.  
• Click the Columns drop-down to select or de-select the columns/data you want to view on this page.  
• Click the drop-down next to Show to specify the number of components to show per page. The default value is 10.
• Use the Search box to search for a component. Start entering characters to view the available options from which to select.

CUSTOM

Click on the Custom tab to view a page similar to the following. You can use to create a customized view and add the location data you want.  

1. Clicknext to Location.
2. Select the location(s) that you want to view; then click Apply.  The map shows the selected locations.

3. Click in the Platform Status or Application Status column for a specific location and cluster to view the current active alarms. You can select an alarm and either acknowledge or snooze the alarm.

Sessions

The Sessions histogram shows a graphical representation of all modality types based on the applied filter, including total number sessions, audio and video calls, and app sharing.

• The histogram refreshes every minute and reflects up-to-date data based on the selected time period.
• You can use the sliders below the histogram to change the time period and session data.
• You can click the Graphs button to select or de-select the modalities to show on the sessions histogram.