---
title: "WebEx Calling Integration with Nectar DXP"
slug: "cisco-webex-calling-configuration"
updated: 2026-11-02T19:24:46Z
published: 2026-11-02T19:24:46Z
canonical: "support.nectarcorp.com/cisco-webex-calling-configuration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nectarcorp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# WebEx Calling Integration with Nectar DXP

### Introduction

This document is designed to provide required use a step by step guide on how to integrate their Webex Calling instance with Nectar DXP.

### Prerequisites

- Access to Nectar DXP with **Super Admin** or **MSP Admin** permissions
- Admin access to the Webex instance with **Webex Calling Detailed Call History API Access** permissions granted via a custom role for authorization
- The following Webex information which can be obtained from the following link:
  - developer.webex.com/my-apps/*Name of Instance*
    - Webex Client ID
    - Client Secret
    - Client Integration ID

Note

The text within the asterisks ( * ) denotes the name of your Webex Calling instance and will change depending on your hyperlink

### WebEx Calling Application Configuration

1. Login to [https://developer.webex.com](https://developer.webex.com) with an account that has **Webex Calling Detailed Call History API Access** permissions granted via a custom role for authorization
2. Click on your user picture on the top-right and select **My Webex Apps**
3. Click on **Create a New App** and select **Create an Integration** ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image(62).png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A40%3A01Z&se=2026-11-11T16%3A40%3A01Z&sr=c&sp=r&sig=0NNEH%2BXjJheCr4pvO1pk61GSPxP7%2BR09J3e6MbjBQoM%3D)
4. Select **No** for **Will this integration use a mobile SDK?**
5. Give the integration a useful name such as **Nectar DXP**
6. Use the following icon if desired. It matches the dimension requirements: ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/logo_square_512px.png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A40%3A01Z&se=2026-11-11T16%3A40%3A01Z&sr=c&sp=r&sig=0NNEH%2BXjJheCr4pvO1pk61GSPxP7%2BR09J3e6MbjBQoM%3D)
7. Add the following description for the application: Get better visibility of your Webex data with Nectar DXP. Nectar DXP makes it easy to find issues that may be affecting your Webex user's calling experience.

* See if any of your corporate locations are having network quality issues.

* Quickly find all the Webex calls a particular user has participated in

* Get actionable insights into poor quality issues that may be affecting multiple users at a corporate location, or even at the user's home ISP level.

* Create customized, automated reports that can tell whatever story your management team requires

* Get alerted in near-real time when specific users or locations are having quality issues

Requires a paid subscription to Nectar DXP. For more information, see [https://www.nectarcorp.com/](https://www.nectarcorp.com/)
8. Obtain the appropriate **Redirect URI** from your Nectar Professional Services representative. It will look similar to [https://demo.us.nectar.services/adminapi/oauth/cisco-webex-calling/authorize](https://demo.us.nectar.services/adminapi/oauth/cisco-webex-calling/authorize)
9. Under **Scopes**, select the following:
  - **analytics:read_all**
  - **spark-admin:calling_cdr_read**
  - **spark-admin:devices_read**
  - **spark-admin:locations_read**
  - **spark-admin:people_read**
10. Scroll to the bottom and select **Add Integration**
11. You should be taken to a new screen that shows details about the new integration. Make note of the following to provide to your Nectar Professional Services representative:
  - Client ID
  - Client Secret
  - Integration ID ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image(64).png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A40%3A01Z&se=2026-11-11T16%3A40%3A01Z&sr=c&sp=r&sig=0NNEH%2BXjJheCr4pvO1pk61GSPxP7%2BR09J3e6MbjBQoM%3D)

### Client OAuth Setup

Firstly we have to configure the Webex Calling OAuth configuration to do this follow the steps below

1. Click on your **username** in the top right and select **Tenants Management**

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image(56).png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A40%3A01Z&se=2026-11-11T16%3A40%3A01Z&sr=c&sp=r&sig=0NNEH%2BXjJheCr4pvO1pk61GSPxP7%2BR09J3e6MbjBQoM%3D)
2. Select the **Client OAuth Setup** tab and then click **add Configuration**

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/WebexCalling-Screenshot.png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A40%3A01Z&se=2026-11-11T16%3A40%3A01Z&sr=c&sp=r&sig=0NNEH%2BXjJheCr4pvO1pk61GSPxP7%2BR09J3e6MbjBQoM%3D)
3. Enter the details for the Client OAuth Setup

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image(55).png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A40%3A01Z&se=2026-11-11T16%3A40%3A01Z&sr=c&sp=r&sig=0NNEH%2BXjJheCr4pvO1pk61GSPxP7%2BR09J3e6MbjBQoM%3D)

| Property | Description |
| --- | --- |
| **Platform** | Select **Cisco (WebEx Calling)** |
| **Name** | This name is used to identify the Client OAuth when configuring for the DXP instance |
| **Client ID** | Webex Calling instance |
| **Client Secret** | Webex Calling Secret Key |
| **Verification ID** | Webex Calling Verification ID |
4. Select **Add** and you are done with the OAuth configuration.

### Configure Webex Calling for the DXP Instance

1. Within Nectar DXP, navigate to the **Admin → Advanced Settings → Configurations → Data Sources** screen and then scroll down to Cisco Webex Calling section and click **Add Source**.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/WebexCalling-Screenshot2.png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A40%3A01Z&se=2026-11-11T16%3A40%3A01Z&sr=c&sp=r&sig=0NNEH%2BXjJheCr4pvO1pk61GSPxP7%2BR09J3e6MbjBQoM%3D)
2. Enter the required details:

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image(57).png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A40%3A01Z&se=2026-11-11T16%3A40%3A01Z&sr=c&sp=r&sig=0NNEH%2BXjJheCr4pvO1pk61GSPxP7%2BR09J3e6MbjBQoM%3D)

| Property | Description |
| --- | --- |
| **Display Name** | Give a name in which to identify this Webex Calling instance within Nectar DXP |
| **Nectar Cloud Connector Instance** | There should only be 1 available connector instance to select |
| **OAuth Application** | Select the OAuth instance that you created in the previous section |
3. **Save** when all details have been entered
4. After some time has passed you will receive an action required prompt to finalize the Cisco Webex Calling integration with your Nectar DXP environment

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image(58).png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A40%3A01Z&se=2026-11-11T16%3A40%3A01Z&sr=c&sp=r&sig=0NNEH%2BXjJheCr4pvO1pk61GSPxP7%2BR09J3e6MbjBQoM%3D)
5. Click **Accept** from the [idbroker.webex.com](http://idbroker.webex.com) screen

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image(59).png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A40%3A01Z&se=2026-11-11T16%3A40%3A01Z&sr=c&sp=r&sig=0NNEH%2BXjJheCr4pvO1pk61GSPxP7%2BR09J3e6MbjBQoM%3D)

Congratulations Cisco Webex Calling has successfully being authorized for integration and should now be working within Nectar DXP.