Call Details Tab

Filter

Use

Time Period (1)

View data for a certain time period:  

• Hour
• Day (default)
• 7 Days (week)
• 30 Days (month)
• Custom (specify a custom date range)

This filter applies to all sections on this page.

Modality (2)

View a specific modality type:  

• App Sharing
• Audio
• Device Metrics
• Video
• Unknown

Corporate Location (3)

Click in the Search field and start entering characters to populate the list of locations. Select one or more locations to include in the call detail data.

You can also use the Search field to search for a particular location; then select it.

Session Type (4)

Select one or more of the following session types to filter session data:

• Conference
• Conference Session
• Peer to Peer
• Peer to Peer (Multimedia)
• PSTN/External
• Webinar
• Webinar Session

Quality (5)

Select one or more of the following to filter session data based on quality:

• Good (No issues caused)
• Partially Good (25-50%)
• Partially Good (50-75%)
• Partially Good (75-100%)
• Poor
• Unknown

Platform (6)

Select one or more platforms to filter session data by platform, such as AirPhone, Amazon Connect, Avaya, Cisco, etc.

Duration (7)

Select one of the following durations to filter session data:

• All
• All (non-zero duration)
• More than 24 hours
• Set a duration of up to 24 hours

Nectar Score (8)

Select one or more of the following Nectar scores to filter session data based on score:

• Good (80-100%)
• Average (60-80%)
• Poor (0-60%)
• Unknown

Insights (9)

Select one or more of the following insights (session history) to filter session data:

• Voicemail
• High packet loss
• High jitter
• High roundtrip delay
• Normal session

Server/Data Center (10)

Select one or more of the server/data centers to filter session data.

Jabra Score (11)

Select one or more of the following to filter session data by score:

• Good (75-100%)
• Average (50-75%)
• Poor (0-50%)
• Unknown

Filter

Description

Client Version

Select one or more of the listed client version(s) installed on the device to view specific session data.

Codec

Select one or more of the listed devices for encoding/ decoding a digital data stream or signal linked to all participants to filter session data. (This is only valid for some platforms.)

Conference participants number

Select one of the following options to view session data for conferences with the selected number of participants:

• Any
• More than 100
• Participant number range (up to 100) - If selected, a range slider bar shows where you can adjust the number of participants (between 0 and 100).  

Device

Click in the Search field and start entering characters to populate the list of devices. Select one or more devices to include in the call detail data.

You can also use the Search field to search for a particular device; then select it.

Ext. Connection Type

Select one or more of the connection types used to connect to the Internet, such as Wireless or Cable, to filter the session data.

Ext. Location City

Click in the Search field and start entering characters to populate the list of cities. Select one or more cities to include in the call detail data.

You can also use the Search field to search for a particular city; then select it.

Ext. Location Country

Click in the Search field and start entering characters to populate the list of countries. Select one or more countries to include in the call detail data.

You can also use the Search field to search for a particular country; then select it.

IP Address

Click in the Search field and start entering characters to populate the list of IP addresses. Select one or more IP addresses to include in the call detail data.

You can also use the Search field to search for a particular IP address; then select it.

ISP

Click in the Search field and start entering characters to populate the list of Internet Service Providers (ISPs). Select one or more ISPs to include in the call detail data.

You can also use the Search field to search for a particular ISP; then select it.

Network Type

Select one or more network types to filter the session data.

Conference Organizer/Room

Click in the Search field and start entering characters to populate the list of conference organizers. Select one or more conference organizers to include in the call detail data.

You can also use the Search field to search for a particular conference organizer and select it.

Protocol

Select one or more of the following methods to filter data by how it is sent across the Internet.

• Transmission Control Protocol (TCP)
• User Datagram Protocol (UDP)
• Unknown

User Feedback

Select from the following to view session data by the user feedback:

• No Rating
• Stars 1, 2, 3, 4, and/or 5

Response Code

Select one or more signaling and controlling multimedia communication sessions to filter session data in applications of the Internet telephony for voice and video calls. (This is only valid for some platforms.)

Session Scenario

Select one or more of the following scenario types to filter session data:

• External (not part of the company's network)
• External-Federated
• External-Internal
• Federated (within the domain of another company)
• Federated-Internal
• Internal (within the company)
• Internal-External
• Internal-Federated
• Unknown

Users/Endpoints

Click in the Search field and start entering characters to populate the list of users/endpoints. Select one or more users/endpoints to include in the call detail data.

You can also use the Search field to search for a particular user/endpoint; then select it.

VPN

Select one or more of the following to filter session data by VPN connection, if applicable:

• All
• No
• Unknown
• Yes

Select All

Selects all filters.

Deselect All

Deselect all filters.