WebRTC User Guide
The Nectar WebRTC extension provides visibility into WebRTC call activity directly from your browser. You can view recent calls, review detailed call metrics, configure authentication and display settings, and collect WebRTC console logs for troubleshooting.
Viewing Recent Calls
To view your recent WebRTC calls:
Click the Nectar WebRTC extension in your browser.
The Recent Calls view displays your recent WebRTC calls.
Click a call to view detailed metrics associated with the session.
Hover over the histograms to display detailed metrics for a specific point in time.
Light and Dark Mode
You can change the appearance of the Nectar WebRTC extension between light and dark mode.
Hover over the three-dot menu in the header.
Select Light or Dark mode.
Settings
To access Nectar WebRTC settings:
Click the Nectar WebRTC extension in your browser.
Click the Settings icon.
DXP Instance URL
By default, Nectar WebRTC uses SSO to authenticate to the URL configured in the extension settings.
Make sure the configured URL matches your Nectar DXP instance.
Advanced Settings
To access advanced WebRTC settings:
Open Settings.
Click Advanced Settings.
3. The following options will appear
Enable Silent Login allows Nectar WebRTC to use your browser's corporate credentials to authenticate without requiring you to manually enter your credentials.
For example, if you are signed in to Chrome with your corporate account, enabling this option can allow Nectar WebRTC to sign you in silently.
Prerequisite: SSO must be configured in Nectar DXP.
Basic Authentication allows you to sign in using your Nectar DXP account credentials when SSO is not enabled.
Prerequisite: Your credentials must be configured in Nectar DXP.
Either Basic Authentication or Silent Login can be selected, but not both.
Enable Nectar Monitor is an administrator-controlled setting that allows the Nectar WebRTC monitoring popout to be displayed in the browser.
If Nectar Monitor is disabled but is required for your deployment, contact Nectar Support.
Maximum Call History limits the number of calls displayed in the WebRTC Recent Calls history.
WebRTC Console Logs
WebRTC console logs can be collected to assist Nectar with troubleshooting WebRTC issues.
Enable WebRTC Console Log Collection
To collect WebRTC console logs, contact your Nectar Support to have log collection enabled for your WebRTC deployment.
Download WebRTC Console Logs
After log collection has been enabled:
Search for the user with Nectar WebRTC installed in Nectar DXP.
Select Download WebRTC Console Log.
Select the date for which you want to collect logs.
Click Download.
