CX Assurance

Overview

This course is for any person responsible for administering and evaluating the operation of an IVR.

Course Objectives

Provide the information necessary for you to:

• Access and use the CX Assurance documentation.
• Summarize the opportunities addressed by CX Assurance 
• Describe the mechanisms used by CX Assurance to monitor devices. 
• Define the primary terms used in CX Assurance 
• Discuss CX Assurance architectural concepts.               
• Navigate the CX Assurance management UI.
• Generate CX Assurance scripts from an existing IVR.
• Create and modify CX Assurance scripts.
• Create a CX Assurance campaign and run it against an IVR.
• Examine CX Assurance reporting.

Course Highlights

This course will help you to:

• Locate and use the CX Assurance-related reference resources.
• Discuss the purpose of CX Assurance.
• Describe how CX Assurance is used to test the customer’s IVR.
• Examine the CX Assurances management UI.
• Explain the use of each of the navigation panel’s options.
• Provide an example of how CX Assurance scripts are created, added to a campaign, and  then run against a customer’s IVR.

Course Information & Registration

• Scheduling
  • Courses are offered on a first-come, first-served basis. 
• Prerequisites
  • Introduction to Nectar
• Length
  • Up to (6) hours: two (2), three (3) hour sessions delivered on consecutive days.
• Format
  • Virtual, delivered via Teams.
  • Max 20 participants.

For more information or to register, email: training@nectarcorp.com