---
title: "CX Assurance"
slug: "cx-assurance-3"
updated: 2023-05-31T14:55:33Z
published: 2023-05-31T14:55:33Z
canonical: "support.nectarcorp.com/cx-assurance-3"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nectarcorp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CX Assurance

## Overview

This course is for any person responsible for administering and evaluating the operation of an IVR.

## Course Objectives

Provide the information necessary for you to:

- Access and use the CX Assurance documentation.
- Summarize the opportunities addressed by CX Assurance
- Describe the mechanisms used by CX Assurance to monitor devices.
- Define the primary terms used in CX Assurance
- Discuss CX Assurance architectural concepts.
- Navigate the CX Assurance management UI.
- Generate CX Assurance scripts from an existing IVR.
- Create and modify CX Assurance scripts.
- Create a CX Assurance campaign and run it against an IVR.
- Examine CX Assurance reporting.

## Course Highlights

This course will help you to:

- Locate and use the CX Assurance-related reference resources.
- Discuss the purpose of CX Assurance.
- Describe how CX Assurance is used to test the customer’s IVR.
- Examine the CX Assurances management UI.
- Explain the use of each of the navigation panel’s options.
- Provide an example of how CX Assurance scripts are created, added to a campaign, and  then run against a customer’s IVR.

## Course Information & Registration

- **Scheduling**
  - Courses are offered on a first-come, first-served basis.
- **Prerequisites**
  - Introduction to Nectar
- **Length**
  - Up to (6) hours: two (2), three (3) hour sessions delivered on consecutive days.
- **Format**
  - Virtual, delivered via Teams.
  - Max 20 participants.

For more information or to register, email: [training@nectarcorp.com](mailto:training@nectarcorp.com)