--- title: "Avaya System Session Manager r6.3 and above Deployment Guide" slug: "deployment-guide-avaya-system-session-manager-r63" updated: 2022-06-06T20:57:48Z published: 2022-06-06T20:57:48Z canonical: "support.nectarcorp.com/deployment-guide-avaya-system-session-manager-r63" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.nectarcorp.com/llms.txt > Use this file to discover all available pages before exploring further. # Avaya System Session Manager r6.3 and above Deployment Guide ## Overview This guide provides the instructions to configure SIP monitoring and management of Avaya System/Session Manager using Nectar’s VKM, a core component of Nectar’s Foundation module. ### About this Guide The guide explains how to: ###### [Configure Avaya System/Session Manager](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark10) ###### [Configure Avaya System/Session Manager VKM](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark14) ###### [Monitor the System Manager](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark18) ###### [Monitor the Session Manager](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark25) ### Audience This guide is intended for system administrators or engineers who have system administration access and technical knowledge of the Avaya System/Session Manager and the Avaya Aura Communications Manager (CM), as well as a familiarity with deploying the Nectar Foundation module. ### Supported Software Versions - Nectar v8.7 - Avaya Aura System/Session Manager r5 and r6. NOTEIf you have System/Session Manager r7.1 and above, refer to document **Nectar Deployment Guide-Avaya System Manager r7.1 and above.** ### Prerequisites For System Manager: - IP address - Username and password (read only access) For Session Manager: - IP address - Username and password (Administrative permissions) - SNMP string (read only) - SNMP version ### NOTE **Avaya Product Support Notice PSN#PSN004727u** Session Manager servers running v6.3 and later software have been known to experience outages related to an exhaustion of postgres database connections on a Session Manager server as a result of: - Offboard polling applications experiencing errors. - Database connections that are not being cleaned up. Nectar does not cause this issue. We do use the **sm console** to collect SIP Entities and SIP Entity status. NOTEWhen using Avaya System/Session Manager VKM, Java 1.8 must be loaded on the server. If not, RIG will load correctly, but it will freeze on shutdown. The server will need to be restarted. ### ### Technical Support To receive technical support, contact Nectar in one of the following ways: - Nectar technical support e-mail address: ***support@nectarcorp.com*** - Visit [***http://www.nectarcorp.com***](http://www.nectarcorp.com/) for additional information. Use your company's login information to access the documentation. ### Product Documentation For additional information, see: - Remote Intelligence Gateway (RIG) Administration Guide - Avaya CMS VKM Configuration Guide (www.avaya.com) ## Configure Avaya System/Session Manager Configuring the Avaya System/Session Manager includes the following tasks:[](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark11) - [Create a New User Account for System Manager](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark11) - [Create a New User Account for Session Manager](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark12) ### Create a New User Account for System Manager A System Manager user account is required to retrieve information about Session Managers. Follow these steps to create a new User Account for System Manager: 1. Login to the System Manager web interface. 2. Browse to **Groups** and **Roles\Roles\New**. 3. Create a new role: New role - ***nectarReadOnly*** Description - ***Nectar Read Only*** 1. For the permission set, click **Add**. 2. Add each permission set with the exception of **scheduleroperation**: **Action** = ***View*** **Selected Groups** = ***All*** **Attributes** = ***All*** 1. Browse to **User Management** and add a new user account. **Last Name** = *UCMP* **First Name** = *Nectar* **Login Name** = *Nectar* 1. Assign the new user account to the new role, **nectarReadOnly**. ### Create a New User Account for Session Manager A user account for Session Manager is used to retrieve SIP trunk and user registration information. 1. Login to the each Session Manager. 2. Create a new user account with ***cust*** privileges: **Username** = *Nectar* To enable SNMP monitoring from the CLI see the Avaya document **Administering Avaya Aura System Manager for Release 6.3.** 1. Navigate to Section: **Managing SNMP Access Profiles, and Managing Serviceability Agents.** 2. Follow the instructions for creating a Serviceability agent for SNMP and deploy to the Session Managers. ## Configure Avaya System/Session Manager VKM Configuring the Avaya System/Session Manager VKM includes the following tasks: ###### [Enable System/Session Manager VKM](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark15) ###### [Add a System Manager Connection](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark16) NOTE You can adjust the timeout for commands that are being sent to the Session Manager over the SSH connection. The default timeout value for the **SM Command Prompt** is 10000ms (10 seconds). It is now configurable up to 60000ms (60 seconds). Edit the **avayaSessionManager-module.properties** file by adding this statement: sshCommandPromptTimeout= Substitute a value to the right of the equals (=) sign to a value greater than 10000ms (10 seconds), or less than 60000ms (60 seconds). ### Enable System/Session Manager VKM Follow these steps to enable the Avaya System/Session Manager VKM: 1. Navigate to **RIG** > **Module Configuration**. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-r6.3-image-lgkhci4c.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A32%3A26Z&se=2026-11-08T17%3A32%3A26Z&sr=c&sp=r&sig=yeHsNCL7fv%2BE7CpLt0q1IFcwjb1bUXZddTu5fhDlTK8%3D) *Figure 3-1 RIG > Module Configuration* The **Module Configuration** window appears. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-r6.3-image-e3yutufb.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A32%3A26Z&se=2026-11-08T17%3A32%3A26Z&sr=c&sp=r&sig=yeHsNCL7fv%2BE7CpLt0q1IFcwjb1bUXZddTu5fhDlTK8%3D) *Figure 3-2 Module Configuration* 1. Select **Avaya System/Session Manager**; then click **Apply.** 2. To restart the RIG and apply the changes: 1. Navigate to **RIG** > **Admin** > **Restart**. 2. When the following message appears, click **Yes**. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-r6.3-image-23ofqojc.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A32%3A26Z&se=2026-11-08T17%3A32%3A26Z&sr=c&sp=r&sig=yeHsNCL7fv%2BE7CpLt0q1IFcwjb1bUXZddTu5fhDlTK8%3D) *Figure 3-3 Restart* NOTEAfter you enable this module, **Avaya** is a module under the **Modules** menu. ### Add a System Manager Connection Follow these steps to add a System Manager connection using the VKM: 1. Navigate to **Modules** > **Avaya** > **System Manager**. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-r6.3-image-nswhino1.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A32%3A26Z&se=2026-11-08T17%3A32%3A26Z&sr=c&sp=r&sig=yeHsNCL7fv%2BE7CpLt0q1IFcwjb1bUXZddTu5fhDlTK8%3D) *Figure 3-4 Modules > Avaya > System Manager* The **Avaya System Manager - Connections** window appears. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-r6.3-image-z1to2eb0.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A32%3A26Z&se=2026-11-08T17%3A32%3A26Z&sr=c&sp=r&sig=yeHsNCL7fv%2BE7CpLt0q1IFcwjb1bUXZddTu5fhDlTK8%3D) *Figure 3-5 Avaya System Manager* 1. Right-click in the **Connections** pane and select **Add**. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-r6.3-image-k5a8tsvp.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A32%3A26Z&se=2026-11-08T17%3A32%3A26Z&sr=c&sp=r&sig=yeHsNCL7fv%2BE7CpLt0q1IFcwjb1bUXZddTu5fhDlTK8%3D) *Figure 3-6 Select Add* The **Add System Manager** dialog box appears. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-r6.3-image-vwmmfrco.jpe?sv=2026-02-06&spr=https&st=2026-11-08T16%3A32%3A26Z&se=2026-11-08T17%3A32%3A26Z&sr=c&sp=r&sig=yeHsNCL7fv%2BE7CpLt0q1IFcwjb1bUXZddTu5fhDlTK8%3D) *Figure 3-7 Add System Manager* 1. Enter the following information. | **Field** | **Enter ...** | | --- | --- | | Version | Select **r6.3** version. | | Name | Name for the System Manager connection. | | IP | N/A | | Port | N/A | | Username | N/A | | Password | N/A | | Description | Description of the System Manager. | *Table 3-1 Parameters* NOTEIP, Port, Username and Password fields do not need to be populated 1. Click **Add**. The RIG logs into the System Manager and detects any Session Managers. The **Add System Manager** dialog box re-appears. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-r6.3-image-pblsr64k.jpe?sv=2026-02-06&spr=https&st=2026-11-08T16%3A32%3A26Z&se=2026-11-08T17%3A32%3A26Z&sr=c&sp=r&sig=yeHsNCL7fv%2BE7CpLt0q1IFcwjb1bUXZddTu5fhDlTK8%3D) *Figure 3-8 Add System Manager* NOTEIP, Port, Username and Password fields do not need to be populated 1. For each Session Manager, enter the following values: | **Field** | **Enter/Select ...** | | --- | --- | | **IP** | N/A | | **Port** | N/A | | **Username** | N/A | | **Password** | N/A | | **Description** | Description of the Session Manager. | | **SNMP Version** | SNMP version from one of the following: - **V1** - **V2** - **V3** | | **Port** | SNMP port, such as ***161***. | | **Community** | Community string previously configured. | | **Authentication** | Authentication from one of the following: - **None** - **MD5** - **SHA** NOTEEnabled for SNMP V3 only. | | **User ID** | User ID previously set up for the SNMP read only community string. ***Note:*** *Enabled for SNMP V3 only.* | | **Password** | Password previously set up for the SNMP read only community string. ***Note:*** *Enabled for SNMP V3 only.* | | **Privacy Protocol** | Protocol from one of the following: - **None** - **DES** - **AES** - **AES-192** - **AES-256** ***Note:*** *Enabled for SNMP V3 only.* | | **Privacy Password** | Password for the Privacy Protocol. ***Note:*** *Enabled for SNMP V3 only.* | *Table 3-2 Parameters* 1. Click **OK**. The VKM configures the pollers for each Session Manager; then discovers and sets up pollers for all SIP entities. 1. Click **Done**. The new System Manager connection appears in the **System Manager - Connections** window. The Nectar UCMP monitors these connections. From this window, you can also access commands to add, edit, or remove a System Manager connection, as well as collect user registrations and SIP entities. For more information, see [***Monitor the System Manager***](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark18) . ## Monitor the System Manager [B](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark23)efore you can perform any of the following tasks, you must add a System Manager VKM to the UCMP. For more information, see [***Configure Avaya System/Session Manager***](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark10). After adding a System Manager VKM to the Nectar UCMP, you can use the System Manager VKM to perform the following tasks: ###### [Edit the Parameters of an Existing System Manager](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark19) ###### [Collect User Registrations](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark20) ###### [Collect SIP Entities and Configure Monitoring](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark21) ###### [Remove a System Manager](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark22) ### Edit the Parameters of an Existing System Manager Follow these steps to view and edit the parameters of an existing System Manager connection: 1. Navigate to **Modules** > **Avaya** > **System Manager**. The **Avaya System Manager - Connections** window appears. 1. Select a connection; then right-click and select **Edit**. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-r6.3-image-kv2nrgfh.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A32%3A26Z&se=2026-11-08T17%3A32%3A26Z&sr=c&sp=r&sig=yeHsNCL7fv%2BE7CpLt0q1IFcwjb1bUXZddTu5fhDlTK8%3D) *Figure 4-1 Avaya System Manager* The **Edit System Manager** dialog box appears. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-r6.3-image-d3q4n5wv.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A32%3A26Z&se=2026-11-08T17%3A32%3A26Z&sr=c&sp=r&sig=yeHsNCL7fv%2BE7CpLt0q1IFcwjb1bUXZddTu5fhDlTK8%3D) *Figure 4-2 Edit System Manager* 1. Make changes, as needed; then click **OK.** ### Collect User Registrations Follow these steps to collect the user registrations for an existing System Manager: 1. Navigate to **Modules** > **Avaya > System Manager**. The **Avaya System Manager Setup - Configurations (tab) - Connections** window pane appears. 1. Select a connection; then right-click and select **Collect User Registrations**. The VKM creates a table with SIP users registered to the Session Manager. 2. To view the table, navigate to **Reports > Inventory > Avaya > System Manager (r6.3).** ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-r6.3-image-6xuhzquk.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A32%3A26Z&se=2026-11-08T17%3A32%3A26Z&sr=c&sp=r&sig=yeHsNCL7fv%2BE7CpLt0q1IFcwjb1bUXZddTu5fhDlTK8%3D) *Figure 4-3 Inventory* The **Session Manager Inventory** window appears. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-r6.3-image-dkun8moh.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A32%3A26Z&se=2026-11-08T17%3A32%3A26Z&sr=c&sp=r&sig=yeHsNCL7fv%2BE7CpLt0q1IFcwjb1bUXZddTu5fhDlTK8%3D) *Figure 4-4 Session Manager Inventory* 1. Click **View User Registrations**. The **Listing** pane appears to the right with a list all of the SIP users registered to that Session Manager. ### Collect SIP Entities and Configure Monitoring The VKM runs a collection process every midnight to create a list of all of the SIP entities, as well as to configure monitoring for those entities. Follow these steps to run a collection on demand: 1. Navigate to **Modules** > **Avaya > System Manager**. The **Avaya System Manager Setup - Configurations (tab) - Connections** window pane appears. 1. Select a connection; then right-click and select **Collect SIP Entities and Configure Monitoring**. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-r6.3-image-fii97227.jpe?sv=2026-02-06&spr=https&st=2026-11-08T16%3A32%3A26Z&se=2026-11-08T17%3A32%3A26Z&sr=c&sp=r&sig=yeHsNCL7fv%2BE7CpLt0q1IFcwjb1bUXZddTu5fhDlTK8%3D) The VKM creates a table with SIP entities registered to the Session Manager. 1. To view the table, navigate to **Reports > Inventory > Avaya > System Manager (r6.3).** The **Session Manager Inventory** window appears. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-r6.3-image-kdxbxei3.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A32%3A26Z&se=2026-11-08T17%3A32%3A26Z&sr=c&sp=r&sig=yeHsNCL7fv%2BE7CpLt0q1IFcwjb1bUXZddTu5fhDlTK8%3D) 1. Click **View SIP Entities**. *Figure 4-5 Session Manager Inventory* The **Listing** pane appears to the right with a list all of the SIP users registered to that Session Manager. ### Remove a System Manager Follow these steps to remove a System Manager from the Nectar UCMP: 1. Navigate to **Modules** > **Avaya > System Manager**. The **Avaya System Manager Setup - Configurations (tab) - Connections** window pane appears. 1. Select a connection you want to remove; then right-click and select **Remove**. 2. The **Restart** confirmation dialog box appears; click **Yes**. The connection is removed. ## Monitor the Session Manager You can view the Session Manager(s) associated with a System Manager. You can also access commands to enable, disable, or remove a Session Manager(s). You can also access commands to trace, view SIP links, and view additional options. Managing the Session Manager VKM includes the following tasks: ###### [Edit the Session Manager Configuration](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark26) ###### [Modify VKM Options](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark27) ###### [Enable a Session Manager](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark32) ###### [View SIP Links](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark33) ###### [View Current and Past Traces](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark34) ###### [Enable CDR FTP](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark37) ###### [Disable CDR FTP](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark38) ###### [Disable a Session Manager](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark39) ###### [Remove a Session Manager](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark40) ### Edit the Session Manager Configuration Session Managers are automatically added to the Nectar UCMP when you execute the Avaya System/Session Manager VKM. However, there may be occasions when you need to modify the existing configuration. Follow these steps to edit the Session Manager configuration: 1. Navigate to **Modules** > **Avaya > Session Manager**. The **Avaya System Manager Setup - Configurations (tab) - Connections** window pane appears. 1. Select a Session Manager connection you want to edit; then right-click and select **Edit**. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-r6.3-image-fcowdlgc.jpe?sv=2026-02-06&spr=https&st=2026-11-08T16%3A32%3A26Z&se=2026-11-08T17%3A32%3A26Z&sr=c&sp=r&sig=yeHsNCL7fv%2BE7CpLt0q1IFcwjb1bUXZddTu5fhDlTK8%3D) *Figure 5-1 Edit Session Manager* The **Edit Session Manager** dialog box appears. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-r6.3-image-bwtt23ff.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A32%3A26Z&se=2026-11-08T17%3A32%3A26Z&sr=c&sp=r&sig=yeHsNCL7fv%2BE7CpLt0q1IFcwjb1bUXZddTu5fhDlTK8%3D) *Figure 5-2 Edit Session Manager* *Table 5-1 Edit Session Manager Parameters* | **Field** | **Description** | | --- | --- | | Name | Identifies the name of the Session Manager. | | Description | Provides a description of the Session Manager. | | IP | Identifies the IP address of the System Manager. | | Port | Identifies the connection port for the System Manager. | | Username | Identifies the username used to connect to the System Manager. | | Password | Identifies the password associated with the username entered. | 1. Make changes to the parameters, as needed; then click **OK**. The updated Session Manager appears in the **Avaya Session Manager - Connections** window. ### Modify VKM Options Modifying the VKM options for a Session Manager includes the following tasks: ###### [View VKM Options](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark28) ###### [Edit an Existing VKM Option](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark29) ###### [Add a VKM Option to an Existing Session Manager](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark30) ###### [Remove a VKM Option](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark31) #### View VKM Options Follow these steps to view the VKM options: 1. Navigate to **Modules** > **Avaya > Session Manager**. The **Avaya Session Manager Setup** window appears. 2. Select a Session Manager connection; then select **VKM Options**. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-r6.3-image-fgcb3f8i.jpe?sv=2026-02-06&spr=https&st=2026-11-08T16%3A32%3A26Z&se=2026-11-08T17%3A32%3A26Z&sr=c&sp=r&sig=yeHsNCL7fv%2BE7CpLt0q1IFcwjb1bUXZddTu5fhDlTK8%3D) *Figure 5-3 View VKM Options* The **VKM Options** window appears. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-r6.3-image-s40t88s5.jpe?sv=2026-02-06&spr=https&st=2026-11-08T16%3A32%3A26Z&se=2026-11-08T17%3A32%3A26Z&sr=c&sp=r&sig=yeHsNCL7fv%2BE7CpLt0q1IFcwjb1bUXZddTu5fhDlTK8%3D) *Figure 5-4 VKM Options* *Table 5-2 SIP VKM Options* | **Parameter** | **Description** | | --- | --- | | readerThreads | - Number of reader threads for the Session Manager. - Default value is **1**. | | stationFrequencyMinutes | - Default value is **60** minutes. | | sessionManagerFTPUsername | - Username for sftp of CDR files from the Session Manager to the RIG. | | sessionManagerFTPPassword | - Password for the sftp of CDR files from the Session Manager to the RIG. | | sessionManagerFTPPort | - Port that the Session Manager uses for sftp. | | sessionManagerFTPSrcDir | - Directory where the Session Manager places the CDR file. - Default value is **/** | | etlCdrUsername | - Username for sftp for sending CDR files from UCMP to the CDR Stitching server. | | **Parameter** | **Description** | | --- | --- | | etlCdrPassword | - Password for sftp for sending CDR files from UCMP to the CDR Stitching server. | | etlCdrIp | - IP address of the CDR Stitching server | | etlDestDir | - Destination directory where the CDR file will be placed on the CDR Stitching server. - This should be created before enabling CDR for Session Manager. - Default value is **/**. | | etlCdrPort | - Port number the CDR Stitching server is using for sftp connections. - Default value is **22**. | | rigDestinationDirectory | - Directory on the RIG where the CDR file from the Session Manager will be placed. - Default value is **etc/cdr/**. | *Table 5-2 SIP VKM Options* #### Edit an Existing VKM Option Follow these steps to edit a VKM option: ###### [View VKM Options](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark28). 1. In the **VKM Options** window, right-click on a parameter, then select **Edit**. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-r6.3-image-fzxzlqq9.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A32%3A26Z&se=2026-11-08T17%3A32%3A26Z&sr=c&sp=r&sig=yeHsNCL7fv%2BE7CpLt0q1IFcwjb1bUXZddTu5fhDlTK8%3D) *Figure 5-5 VKM Options* The **Edit VKM Option** dialog box appears. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-r6.3-image-svylvt0f.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A32%3A26Z&se=2026-11-08T17%3A32%3A26Z&sr=c&sp=r&sig=yeHsNCL7fv%2BE7CpLt0q1IFcwjb1bUXZddTu5fhDlTK8%3D) *Figure 5-6 Edit VKM Options* 1. Enter a new value for the VKM Option in the **Value** field and click **OK**. The VKM option appears with the new value. #### Add a VKM Option to an Existing Session Manager Follow these steps to add a VKM Option to an existing Session Manager: ###### [View VKM Options](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark28). 1. Right-click in the **VKM Options** window and select **Add**. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-r6.3-image-3phap4vt.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A32%3A26Z&se=2026-11-08T17%3A32%3A26Z&sr=c&sp=r&sig=yeHsNCL7fv%2BE7CpLt0q1IFcwjb1bUXZddTu5fhDlTK8%3D) The **Add VKM Option** dialog box appears. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-r6.3-image-q1puk5x2.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A32%3A26Z&se=2026-11-08T17%3A32%3A26Z&sr=c&sp=r&sig=yeHsNCL7fv%2BE7CpLt0q1IFcwjb1bUXZddTu5fhDlTK8%3D) *Figure 5-7 Add VKM Option* 1. In the **Parameter** field, enter the parameter you want to add. 2. In the **Value** field, enter the value for the parameter you just entered. 3. Click **OK**. The new parameter appears as one of the VKM Options. #### Remove a VKM Option Follow these steps to remove a parameter from the VKM: 1. Navigate to **Modules** > **Avaya > Session Manager**. The **Avaya Session Manager - Connections** window appears. 1. Select a Session Manager connection you want to edit; then right-click and select **View VKM Options**. The **VKM Options** window appears. 1. Select the VKM option you want to remove; then right-click and select **Remove**. The **VKM Options** window appears without the parameter. ***Note*** *You will* ***not*** *receive an* ***Are you sure?*** *message before the parameter is deleted.* ### Enable a Session Manager Follow these steps to enable a previously disabled Session Manager: 1. Navigate to **Modules** > **Avaya > Session Manager**. The **Avaya Session Manager - Connections** window appears. 1. Select a Session Manager connection you want to enable; then right-click and select **Enable**. ### View SIP Links Follow these steps to view a SIP link for an existing Session Manager: 1. Navigate to **Modules** > **Avaya > Session Manager**. The **Avaya Session Manager - Connections** window appears. 1. Select a Session Manager connection; then right-click and select **View SIP Links**. The **SIP Links** window appears. 2. View the SIP link for the Session Manager, which includes the IP address, port, and protocol. ### View Current and Past Traces Viewing current and past traces includes the following tasks: ###### [Execute a SIP Trace](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark35) ###### [View Past SIP Traces](/docs/deployment-guide-avaya-system-session-manager-r63#_bookmark36) #### Execute a SIP Trace Follow these steps to execute a SIP trace for a Session Manager: 1. Navigate to **Modules** > **Avaya > Session Manager**. The **Avaya Session Manager - Connections** window appears. 1. Select a Session Manager connection to execute a trace; then right-click and select **Trace**. The **Trace - Current Trace** window appears. 2. To limit the trace, enter one or more of the following parameters in the appropriate field: - URI/Number - IP - Call-ID 3. Click **Start**. The trace data appears. 1. Click **Stop** to stop the trace. #### View Past SIP Traces Follow these steps to view past SIP traces for a Session Manager: 1. Navigate to **Modules** > **Avaya > Session Manager**. The **Avaya Session Manager - Connections** window appears. 1. Select a Session Manager connection to view past traces; then right-click and select **Trace**. The **Trace - Current Trace** window appears. 2. Click the **Past Traces** tab. 3. View the past traces. ### Enable CDR FTP Follow these steps to enable CDR FTP for an existing Session Manager: 1. Navigate to **Modules** > **Avaya > Session Manager**. The **Avaya Session Manager Setup** window appears. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-r6.3-image-zv6kz8m5.jpe?sv=2026-02-06&spr=https&st=2026-11-08T16%3A32%3A26Z&se=2026-11-08T17%3A32%3A26Z&sr=c&sp=r&sig=yeHsNCL7fv%2BE7CpLt0q1IFcwjb1bUXZddTu5fhDlTK8%3D) *Figure 5-8 VKM Options - CDR Enable* 1. Select a Session Manager connection you want to enable CDR FTP; then click the **VKM Options** menu. 2. Right-click on the **smCdrEnable** parameter and make sure value is set to **true**. The status is now **enabled**. ### Disable CDR FTP Follow these steps to disable CDR FTP for an existing Session Manager: 1. Navigate to **Modules** > **Avaya > Session Manager**. The **Avaya Session Manager Setup** window appears. 2. Select a Session Manager connection you want to disable CDR FTP; then click and select the **VKM Options** menu. 1. Right-click on the **smCdrEnable** parameter and make sure value is set to **false**. The status is now **disabled**. ### Disable a Session Manager You can use this procedure to disable a Session Manager that you do not want to remove from the Nectar UCMP. Follow these steps to disable an existing Session Manager: 1. Navigate to **Modules** > **Avaya > Session Manager**. The **Avaya Session Manager - Connections** window appears. 1. Select a Session Manager connection you want to disable; then right-click and select ##### Disable. ### Remove a Session Manager Follow these steps to remove a Session Manager from the Nectar UCMP: 1. Navigate to **Modules** > **Avaya > Session Manager**. The **Avaya Session Manager - Connections** window appears. 1. Select a Session Manager connection you want to remove; then right-click and select ##### Remove.