---
title: "Avaya System Session Manager r6.2 and prior Deployment Guide"
slug: "deployment-guide-avaya-system-session-manager"
updated: 2022-06-06T20:57:54Z
published: 2022-06-06T20:57:54Z
canonical: "support.nectarcorp.com/deployment-guide-avaya-system-session-manager"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nectarcorp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Avaya System Session Manager r6.2 and prior Deployment Guide

## Overview

This guide provides the instructions to configure SIP monitoring and management of Avaya System/Session Manager using Nectar’s VKM, a core component of Nectar’s Foundation module.

### About this Guide

The guide explains how to:

###### [Configure Avaya System/Session Manager](/docs/deployment-guide-avaya-system-session-manager#_bookmark10)

###### [Configure Avaya System/Session Manager VKM](/docs/deployment-guide-avaya-system-session-manager#_bookmark14)

###### [Monitor the System Manager](/docs/deployment-guide-avaya-system-session-manager#_bookmark18)

###### [Monitor the Session Manager](/docs/deployment-guide-avaya-system-session-manager#_bookmark25)

### Audience

This guide is intended for system administrators or engineers who have system administration access and technical knowledge of the Avaya System/Session Manager and the Avaya Aura Communications Manager (CM), as well as a familiarity with deploying the Nectar Foundation module.

### Supported Software Versions

- Nectar v8.7
- Avaya Aura System/Session Manager r5 and r6.

NOTEIf you have System/Session Manager r7.1 and above, refer to document **Nectar Deployment Guide-Avaya System Manager r7.1 and above.**

### Prerequisites

For System Manager:

- IP address
- Username and password (read only access) For Session Manager:
- IP address
- Username and password (Administrative permissions)
- SNMP string (read only)
- SNMP version

### 

NOTE

**Avaya Product Support Notice PSN#PSN004727u**

Session Manager servers running v6.3 and later software have been known to experience outages related to an exhaustion of postgres database connections on a Session Manager server as a result of:

- Offboard polling applications experiencing errors.
- Database connections that are not being cleaned up.

Nectar does not cause this issue. We do use the **sm console** to collect SIP Entities and SIP Entity status.

  
NOTEWhen using Avaya System/Session Manager VKM, Java 1.8 must be loaded on the server. If not, RIG will load correctly, but it will freeze on shutdown. The server will need to be restarted.

### 

### Product Documentation

For additional information, see:

- Remote Intelligence Gateway (RIG) Administration Guide Nectar
- Avaya CMS VKM Configuration Guide (www.avaya.com)

## Configure Avaya System/Session Manager

Configuring the Avaya System/Session Manager includes the following tasks:

###### [Create a New User Account for System Manager](/docs/deployment-guide-avaya-system-session-manager#_bookmark11)

###### [Create a New User Account for Session Manager](/docs/deployment-guide-avaya-system-session-manager#_bookmark12)

### Create a New User Account for System Manager

A System Manager user account is required to retrieve information about Session Managers. Follow these steps to create a new User Account for System Manager:

1. Login to the System Manager web interface.
2. Browse to **Groups** and **Roles\Roles\New**.
3. Create a new role:

New role - ***nectarReadOnly***

Description - ***Nectar Read Only***

1. For the permission set, click **Add**.
2. Add each permission set with the exception of **scheduleroperation**: **Action** = ***View***

**Selected Groups** = ***All***

**Attributes** = ***All***

1. Browse to **User Management** and add a new user account.

**Last Name** = *UCMP* **First Name** = *Nectar* **Login Name** = *Nectar*

1. Assign the new user account to the new role, **nectarReadOnly**.

### Create a New User Account for Session Manager

A user account for Session Manager is used to retrieve SIP trunk and user registration information.

1. Login to the each Session Manager.
2. Create a new user account with ***cust*** privileges:

**Username** = *Nectar*

To enable SNMP monitoring from the CLI see the Avaya document **Administering Avaya Aura System Manager for Release 6.3.**

1. Navigate to Section: **Managing SNMP Access Profiles, and Managing Serviceability Agents.**
2. Follow the instructions for creating a Serviceability agent for SNMP and deploy to the Session Managers.

## Configure Avaya System/Session Manager VKM

Configuring the Avaya System/Session Manager VKM includes the following tasks:

###### [Enable System/Session Manager VKM](/docs/deployment-guide-avaya-system-session-manager#_bookmark15)

###### [Add a System Manager Connection](/docs/deployment-guide-avaya-system-session-manager#_bookmark16)

NOTE

You can adjust the timeout for commands that are being sent to the Session Manager over the SSH connection. The default timeout value for the **SM Command Prompt** is 10000ms (10 seconds). It is now configurable up to 60000ms (60 seconds).

Edit the **avayaSessionManager-module.properties** file by adding this statement:

sshCommandPromptTimeout=

Substitute a value to the right of the equals (=) sign to a value greater than 10000ms (10 seconds), or less than 60000ms (60 seconds).

### Enable System/Session Manager VKM

Follow these steps to enable the Avaya System/Session Manager VKM:

1. Navigate to **RIG** > **Module Configuration**.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-image-2qziu8d2.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A24%3A23Z&se=2026-11-08T17%3A24%3A23Z&sr=c&sp=r&sig=%2Bqgr0GfJEFovK%2FM3YFs55bo9t7UV8q4XERXgSFjbTn8%3D)

Figure 1

The **Module Configuration** window appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-image-khps8ysh.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A24%3A23Z&se=2026-11-08T17%3A24%3A23Z&sr=c&sp=r&sig=%2Bqgr0GfJEFovK%2FM3YFs55bo9t7UV8q4XERXgSFjbTn8%3D)

Figure 2

1. Select **Avaya System/Session Manager**; then click **Apply.**
2. To restart the RIG and apply the changes:
  1. Navigate to **RIG** > **Admin** > **Restart**.
  2. When the following message appears, click **Yes**.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-image-o4mgtlyr.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A24%3A23Z&se=2026-11-08T17%3A24%3A23Z&sr=c&sp=r&sig=%2Bqgr0GfJEFovK%2FM3YFs55bo9t7UV8q4XERXgSFjbTn8%3D)

Figure 3

NOTEAfter you enable this module, **Avaya** is a module under the **Modules** menu.

### Add a System Manager Connection

Follow these steps to add a System Manager connection using the VKM:

1. Navigate to **Modules** > **Avaya** > **System Manager**.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-image-nabk6mv5.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A24%3A23Z&se=2026-11-08T17%3A24%3A23Z&sr=c&sp=r&sig=%2Bqgr0GfJEFovK%2FM3YFs55bo9t7UV8q4XERXgSFjbTn8%3D)

Figure 4

The **Avaya System Manager - Connections** window appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-image-3cb1yp1g.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A24%3A23Z&se=2026-11-08T17%3A24%3A23Z&sr=c&sp=r&sig=%2Bqgr0GfJEFovK%2FM3YFs55bo9t7UV8q4XERXgSFjbTn8%3D)

Figure 5

1. Right-click in the **Connections** pane and select **Add**.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-image-1enmzl4n.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A24%3A23Z&se=2026-11-08T17%3A24%3A23Z&sr=c&sp=r&sig=%2Bqgr0GfJEFovK%2FM3YFs55bo9t7UV8q4XERXgSFjbTn8%3D)

Figure 6

The **Add System Manager** dialog box appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-image-5ms0k6bf.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A24%3A23Z&se=2026-11-08T17%3A24%3A23Z&sr=c&sp=r&sig=%2Bqgr0GfJEFovK%2FM3YFs55bo9t7UV8q4XERXgSFjbTn8%3D)

Figure 7

1. Enter the following information.

| **Field** | **Enter...** |
| --- | --- |
| Version | Select **r6.3 or prior** version. |
| Name | Name for the System Manager connection. |
| IP | IP address of the System Manager connection. |
| Port | Connection port for the System Manager, such as ***443***, which is the default value. |
| Username | Username for connecting to the System Manager. |
| Password | Password associated with the Username. |
| Description | Description of the System Manager. |

Table 1

1. Click **Add**.

The RIG logs into the System Manager and detects any Session Managers. The **Add System Manager** dialog box re-appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-image-i1e8tzog.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A24%3A23Z&se=2026-11-08T17%3A24%3A23Z&sr=c&sp=r&sig=%2Bqgr0GfJEFovK%2FM3YFs55bo9t7UV8q4XERXgSFjbTn8%3D)

Figure 8

2. For each Session Manager, enter the following values:

| **Field** | **Enter/Select ...** |
| --- | --- |
| **IP** | IP address of the Session Manager. |
| **Port** | Connection port for the Session Manager. |
| **Username** | Username for connecting to the Session Manager. |
| **Password** | Password associated with the Username. |
| **Description** | Description of the Session Manager. |
| **SNMP Version** | SNMP version from one of the following: - **V1** - **V2** - **V3** |
| **Port** | SNMP port, such as ***161***. |
| **Community** | Community string previously configured. |
| **Authentication** | Authentication from one of the following: - **None** - **MD5** - **SHA** NOTEEnabled for SNMP V3 only. |
| **User ID** | User ID previously set up for the SNMP read only community string. NOTEEnabled for SNMP V3 only. |
| **Password** | Password previously set up for the SNMP read only community string. NOTEEnabled for SNMP V3 only. |
| **Privacy Protocol** | Protocol from one of the following: - **None** - **DES** - **AES** - **AES-192** - **AES-256** NOTEEnabled for SNMP V3 only. |
| **Privacy Password** | Password for the Privacy Protocol. NOTEEnabled for SNMP V3 only. |

Table 2

3. Click **OK**.

The VKM configures the pollers for each Session Manager; then discovers and sets up pollers for all SIP entities.

4. Click **Done**.

The new System Manager connection appears in the **System Manager - Connections** window. The Nectar UCMP monitors these connections.

From this window, you can also access commands to add, edit, or remove a System Manager connection, as well as collect user registrations and SIP entities. For more information, see [***Monitor the System Manager***](/docs/deployment-guide-avaya-system-session-manager#_bookmark18) .

## Monitor the System Manager

[B](/docs/deployment-guide-avaya-system-session-manager#_bookmark23)efore you can perform any of the following tasks, you must add a System Manager VKM to the UCMP. For more information, see [***Configure Avaya System/Session Manager***](/docs/deployment-guide-avaya-system-session-manager#_bookmark10).

After adding a System Manager VKM to the Nectar UCMP, you can use the System Manager VKM to perform the following tasks:

###### [Edit the Parameters of an Existing System Manager](/docs/deployment-guide-avaya-system-session-manager#_bookmark19)

###### [Collect User Registrations](/docs/deployment-guide-avaya-system-session-manager#_bookmark20)

###### [Collect SIP Entities and Configure Monitoring](/docs/deployment-guide-avaya-system-session-manager#_bookmark21)

###### [Remove a System Manager](/docs/deployment-guide-avaya-system-session-manager#_bookmark22)

### Edit the Parameters of an Existing System Manager

Follow these steps to view and edit the parameters of an existing System Manager connection:

1. Navigate to **Modules** > **Avaya** > **System Manager**.

The **Avaya System Manager - Connections** window appears.

1. Select a connection; then right-click and select **Edit**.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-image-7qks5p9n.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A24%3A23Z&se=2026-11-08T17%3A24%3A23Z&sr=c&sp=r&sig=%2Bqgr0GfJEFovK%2FM3YFs55bo9t7UV8q4XERXgSFjbTn8%3D)

Figure 9

The **Edit System Manager** dialog box appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-image-9vpua3lm.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A24%3A23Z&se=2026-11-08T17%3A24%3A23Z&sr=c&sp=r&sig=%2Bqgr0GfJEFovK%2FM3YFs55bo9t7UV8q4XERXgSFjbTn8%3D)

Figure 10

1. Make changes, as needed; then click **OK.**

### Collect User Registrations

Follow these steps to collect the user registrations for an existing System Manager:

1. Navigate to **Modules** > **Avaya > System Manager**.

The **Avaya System Manager Setup - Configurations (tab) - Connections** window pane appears.

1. Select a connection; then right-click and select **Collect User Registrations**. The VKM creates a table with SIP users registered to the Session Manager.
2. To view the table, navigate to **Reports > Inventory > Avaya > System Manager (r6.3 or prior).**

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-image-2nb7mn3y.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A24%3A23Z&se=2026-11-08T17%3A24%3A23Z&sr=c&sp=r&sig=%2Bqgr0GfJEFovK%2FM3YFs55bo9t7UV8q4XERXgSFjbTn8%3D)

Figure 11

The **Session Manager Inventory** window appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-image-93ibh7mq.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A24%3A23Z&se=2026-11-08T17%3A24%3A23Z&sr=c&sp=r&sig=%2Bqgr0GfJEFovK%2FM3YFs55bo9t7UV8q4XERXgSFjbTn8%3D)

Figure 12

1. Click **View User Registrations**.

The **Listing** pane appears to the right with a list all of the SIP users registered to that Session Manager.

### Collect SIP Entities and Configure Monitoring

The VKM runs a collection process every midnight to create a list of all of the SIP entities, as well as to configure monitoring for those entities.

Follow these steps to run a collection on demand:

1. Navigate to **Modules** > **Avaya > System Manager**.

The **Avaya System Manager Setup - Configurations (tab) - Connections** window pane appears.

1. Select a connection; then right-click and select **Collect SIP Entities and Configure Monitoring**. The VKM creates a table with SIP entities registered to the Session Manager.
2. To view the table, navigate to **Reports > Inventory > Avaya > System Manager (r6.3 or prior).**

The **Session Manager Inventory** window appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-image-h3kfhpjs.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A24%3A23Z&se=2026-11-08T17%3A24%3A23Z&sr=c&sp=r&sig=%2Bqgr0GfJEFovK%2FM3YFs55bo9t7UV8q4XERXgSFjbTn8%3D)

Figure 13

3. Click **View SIP Entities**.

The **Listing** pane appears to the right with a list all of the SIP users registered to that Session Manager.

### Remove a System Manager

Follow these steps to remove a System Manager from the Nectar UCMP:

1. Navigate to **Modules** > **Avaya > System Manager**.

The **Avaya System Manager Setup - Configurations (tab) - Connections** window pane appears.

2. Select a connection you want to remove; then right-click and select **Remove**.

3. The **Restart** confirmation dialog box appears; click **Yes**. The connection is removed.

## Monitor the Session Manager

You can view the Session Manager(s) associated with a System Manager. You can also access commands to enable, disable, or remove a Session Manager(s). You can also access commands to trace, view SIP links, and view additional options.

Managing the Session Manager VKM includes the following tasks:

###### [Edit the Session Manager Configuration](/docs/deployment-guide-avaya-system-session-manager#_bookmark26)

###### [Modify SIP VKM Options](/docs/deployment-guide-avaya-system-session-manager#_bookmark27)

###### [Enable a Session Manager](/docs/deployment-guide-avaya-system-session-manager#_bookmark32)

###### [View SIP Links](/docs/deployment-guide-avaya-system-session-manager#_bookmark33)

###### [View Current and Past Traces](/docs/deployment-guide-avaya-system-session-manager#_bookmark34)

###### [Enable CDR FTP](/docs/deployment-guide-avaya-system-session-manager#_bookmark37)

###### [Disable CDR FTP](/docs/deployment-guide-avaya-system-session-manager#_bookmark38)

###### [Disable a Session Manager](/docs/deployment-guide-avaya-system-session-manager#_bookmark39)

###### [Remove a Session Manager](/docs/deployment-guide-avaya-system-session-manager#_bookmark40)

### Edit the Session Manager Configuration

Session Managers are automatically added to the Nectar UCMP when you execute the Avaya System/Session Manager VKM. However, there may be occasions when you need to modify the existing configuration.

Follow these steps to edit the Session Manager configuration:

1. Navigate to **Modules** > **Avaya > Session Manager**.

The **Avaya System Manager Setup - Configurations (tab) - Connections** window pane appears.

2. Select a Session Manager connection you want to edit; then right-click and select **Edit**.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-image-hlsv95og.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A24%3A23Z&se=2026-11-08T17%3A24%3A23Z&sr=c&sp=r&sig=%2Bqgr0GfJEFovK%2FM3YFs55bo9t7UV8q4XERXgSFjbTn8%3D)

Figure 14

The **Edit Session Manager** dialog box appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-image-o545x79r.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A24%3A23Z&se=2026-11-08T17%3A24%3A23Z&sr=c&sp=r&sig=%2Bqgr0GfJEFovK%2FM3YFs55bo9t7UV8q4XERXgSFjbTn8%3D)

*Figure* 15

| **Field** | **Description** |
| --- | --- |
| Name | Identifies the name of the Session Manager. |
| Description | Provides a description of the Session Manager. |
| IP | Identifies the IP address of the System Manager. |
| Port | Identifies the connection port for the System Manager. |
| Username | Identifies the username used to connect to the System Manager. |
| Password | Identifies the password associated with the username entered. |

Table 3

3. Make changes to the parameters, as needed; then click **OK**.

The updated Session Manager appears in the **Avaya Session Manager - Connections** window.

### Modify SIP VKM Options

Modifying the SIP VKM options for a Session Manager includes the following tasks:

###### [View VKM Options](/docs/deployment-guide-avaya-system-session-manager#_bookmark28)

###### [Edit an Existing SIP VKM Option](/docs/deployment-guide-avaya-system-session-manager#_bookmark29)

###### [Add a SIP VKM Option to an Existing Session Manager](/docs/deployment-guide-avaya-system-session-manager#_bookmark30)

###### [Remove a SIP VKM Option](/docs/deployment-guide-avaya-system-session-manager#_bookmark31)

#### View VKM Options

Follow these steps to view the SIP VKM options:

1. Navigate to **Modules** > **Avaya > Session Manager**.

The **Avaya Session Manager - Connections** window appears.

1. Select a Session Manager connection; then right-click and select **View VKM Options**.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-image-p3q3qelp.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A24%3A23Z&se=2026-11-08T17%3A24%3A23Z&sr=c&sp=r&sig=%2Bqgr0GfJEFovK%2FM3YFs55bo9t7UV8q4XERXgSFjbTn8%3D)

Figure 16

The **SIP VKM Options** window appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-image-om7755wj.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A24%3A23Z&se=2026-11-08T17%3A24%3A23Z&sr=c&sp=r&sig=%2Bqgr0GfJEFovK%2FM3YFs55bo9t7UV8q4XERXgSFjbTn8%3D)

Figure 17

| **Parameter** | **Description** |
| --- | --- |
| readerThreads | - Number of reader threads for the Session Manager. - Default value is **1**. |
| stationFrequencyMinutes | - Default value is **60** minutes. |
| sessionManagerFTPUsername | - Username for sftp of CDR files from the Session Manager to the RIG. |
| sessionManagerFTPPassword | - Password for the sftp of CDR files from the Session Manager to the RIG. |
| sessionManagerFTPPort | - Port that the Session Manager uses for sftp. |
| sessionManagerFTPSrcDir | - Directory where the Session Manager places the CDR file. - Default value is **/var/home/ftp/CDR/**. |
| etlCdrUsername | - Username for sftp for sending CDR files from UCMP to the CDR Stitching server. |
| etlCdrPassword | - Password for sftp for sending CDR files from UCMP to the CDR Stitching server. |
| etlCdrIp | - IP address of the CDR Stitching server |

Table 4

| **Parameter** | **Description** |
| --- | --- |
| etlDestDir | - Destination directory where the CDR file will be placed on the CDR Stitching server. - This should be created before enabling CDR for Session Manager. - Default value is **/**. |
| etlCdrPort | - Port number the CDR Stitching server is using for sftp connections. - Default value is **22**. |
| rigDestinationDirectory | - Directory on the RIG where the CDR file from the Session Manager will be placed. - Default value is **etc/cdr/**. |

Table 5

#### Edit an Existing SIP VKM Option

Follow these steps to edit a SIP VKM option:

###### [View VKM Options](/docs/deployment-guide-avaya-system-session-manager#_bookmark28).

1. In the **SIP VKM Options** window, right-click on a parameter, then select **Edit**.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-image-6tgccvoy.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A24%3A23Z&se=2026-11-08T17%3A24%3A23Z&sr=c&sp=r&sig=%2Bqgr0GfJEFovK%2FM3YFs55bo9t7UV8q4XERXgSFjbTn8%3D)

Figure 18

The **Edit VKM Option** dialog box appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-image-lquuu98g.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A24%3A23Z&se=2026-11-08T17%3A24%3A23Z&sr=c&sp=r&sig=%2Bqgr0GfJEFovK%2FM3YFs55bo9t7UV8q4XERXgSFjbTn8%3D)

Figure 19

1. Enter a new value for the VKM Option in the **Value** field and click **OK**. The VKM option appears with the new value.

#### Add a SIP VKM Option to an Existing Session Manager

Follow these steps to add a SIP VKM Option to an existing Session Manager:

###### [View VKM Options](/docs/deployment-guide-avaya-system-session-manager#_bookmark28).

1. Right-click in the **SIP VKM Options** window and select **Add**.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-image-rjzwqg6l.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A24%3A23Z&se=2026-11-08T17%3A24%3A23Z&sr=c&sp=r&sig=%2Bqgr0GfJEFovK%2FM3YFs55bo9t7UV8q4XERXgSFjbTn8%3D)

Figure 20

The **Add VKM Option** dialog box appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-image-pu3gtpsn.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A24%3A23Z&se=2026-11-08T17%3A24%3A23Z&sr=c&sp=r&sig=%2Bqgr0GfJEFovK%2FM3YFs55bo9t7UV8q4XERXgSFjbTn8%3D)

Figure 21

2. In the **Parameter** field, enter the parameter you want to add.

3. In the **Value** field, enter the value for the parameter you just entered.

4. Click **OK**.

The new parameter appears as one of the VKM Options.

#### Remove a SIP VKM Option

Follow these steps to remove a parameter from the VKM:

1. Navigate to **Modules** > **Avaya > Session Manager**.

The **Avaya Session Manager - Connections** window appears.

2. Select a Session Manager connection you want to edit; then right-click and select **View VKM Options**.

The **SIP VKM Options** window appears.

3. Select the VKM option you want to remove; then right-click and select **Remove**. The **SIP VKM Options** window appears without the parameter.

NOTEYou will **not** receive an **Are you sure?** message before the parameter is deleted.

### Enable a Session Manager

Follow these steps to enable a previously disabled Session Manager:

1. Navigate to **Modules** > **Avaya > Session Manager**. The **Avaya Session Manager - Connections** window appears.
2. Select a Session Manager connection you want to enable; then right-click and select **Enable**.

### View SIP Links

Follow these steps to view a SIP link for an existing Session Manager:

1. Navigate to **Modules** > **Avaya > Session Manager**. The **Avaya Session Manager - Connections** window appears.
2. Select a Session Manager connection; then right-click and select **View SIP Links**. The **SIP Links** window appears.
3. View the SIP link for the Session Manager, which includes the IP address, port, and protocol.

### View Current and Past Traces

Viewing current and past traces includes the following tasks:

###### [Execute a SIP Trace](/docs/deployment-guide-avaya-system-session-manager#_bookmark35)

###### [View Past SIP Traces](/docs/deployment-guide-avaya-system-session-manager#_bookmark36)

#### Execute a SIP Trace

Follow these steps to execute a SIP trace for a Session Manager:

1. Navigate to **Modules** > **Avaya > Session Manager**. The **Avaya Session Manager - Connections** window appears.
2. Select a Session Manager connection to execute a trace; then right-click and select **Trace**. The **Trace - Current Trace** window appears.
3. To limit the trace, enter one or more of the following parameters in the appropriate field:
  - URI/Number
  - IP
  - Call-ID
4. Click **Start**. The trace data appears.
5. Click **Stop** to stop the trace.

#### View Past SIP Traces

Follow these steps to view past SIP traces for a Session Manager:

1. Navigate to **Modules** > **Avaya > Session Manager**. The **Avaya Session Manager - Connections** window appears.
2. Select a Session Manager connection to view past traces; then right-click and select **Trace**. The **Trace - Current Trace** window appears.
3. Click the **Past Traces** tab.
4. View the past traces.

### Enable CDR FTP

Follow these steps to enable CDR FTP for an existing Session Manager:

1. Navigate to **Modules** > **Avaya > Session Manager**.

The **Avaya Session Manager - Connections** window appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/deployment-guide-avaya-system-session-manager-image-pmz08s0t.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A24%3A23Z&se=2026-11-08T17%3A24%3A23Z&sr=c&sp=r&sig=%2Bqgr0GfJEFovK%2FM3YFs55bo9t7UV8q4XERXgSFjbTn8%3D)

Figure 22

2. Select a Session Manager connection you want to enable CDR FTP; then right-click and select **Enable CDR FTP**.

The status in the **Cdr Ftp Status** column is now **enabled**.

### Disable CDR FTP

Follow these steps to disable CDR FTP for an existing Session Manager:

1. Navigate to **Modules** > **Avaya > Session Manager**.

The **Avaya Session Manager - Connections** window appears.

1. Select a Session Manager connection you want to disable CDR FTP; then right-click and select **Disable CDR FTP**.

The status in the **Cdr Ftp Status** column is now **disabled**.

### Disable a Session Manager

You can use this procedure to disable a Session Manager that you do not want to remove from the Nectar UCMP.

Follow these steps to disable an existing Session Manager:

1. Navigate to **Modules** > **Avaya > Session Manager**.

The **Avaya Session Manager - Connections** window appears.

1. Select a Session Manager connection you want to disable; then right-click and select **Disable**.

### Remove a Session Manager

Follow these steps to remove a Session Manager from the Nectar UCMP:

1. Navigate to **Modules** > **Avaya > Session Manager**.

The **Avaya Session Manager - Connections** window appears.

2. Select a Session Manager connection you want to remove; then right-click and select **Remove**.