DID Management

When you click on the Platform tab, you will see the DID Management option, which tracks the usage of phone numbers in supported platforms (currently, only Skype for Business). Users can input the phone numbers assigned to them via their telephony provider by either web UI or from a csv file. The numbers are then matched against any phone numbers in use by existing users or services. Administrators can then easily track usage and know what numbers are available for new users or services.

This page consists of the following three sections:

• Allocation
• All Service Locations  
• All Numbers

Allocation

The Allocation section shows the usage over time and overall usage of all available phone numbers. It provides the percentage of allocated versus unallocated phones numbers. The scope of the chart will change based on the selected criteria.

All Service Locations

The All Service Locations section enables you to view a list of service locations and information. It enables you to add, update, or remove a service location and information. You can also import or export a service location.

• Click the Columns drop-down to select or de-select the columns/data you want to view in the table in this section.
• Click the Show drop-down to select how many service locations to view per page. The default is 10.
• You can use the Search box to search for a service location(s). Click in the field and start entering characters to view the available options to select from.

ADD A SERVICE LOCATION

1. Click Add Service Location. The Add Service Location panel opens. 
2. Enter the following information to add a new service location:

3. Click Add. Or, click Cancel. The new service location is added to the list in the All Service Locations section.  

EDIT A SERVICE LOCATION

1. Click the Edit  button next to the service location you want to edit. The Update Service Location panel opens.
2. Make changes to the parameters, as needed.
3. Click Save. Or, click Cancel. The following message appears: 

Location successfully updated

DELETE A SERVICE LOCATION  

1. Click the Delete  button next to the service location you want to delete. The Delete Service Location dialog opens. 
2. Click Delete. Or, click Cancel. The following message appears.

Location successfully deleted

Note:

A service location cannot be deleted, unless existing number ranges assigned to the service location have also been deleted or moved. You will see the following error message:
For more information, see Delete a Number Range or Move a Number Range. 

IMPORT A SERVICE LOCATION

1. Click Import. The Import Service Locations dialog opens.
2. Click Choose File to browse to the file and select it or drag the file into the box.
3. Click Import. Or, click Cancel. The file is imported. The service location(s) is added to the list of service locations.

EXPORT A SERVICE LOCATION

1. Click Export. A CSV file is downloaded with the service location data.
2. Click on the file to open and view the contents.

SELECT A SERVICE LOCATION

When a user selects a service location in the All Service Locations section, a new Service Location page opens with the number ranges for that service location.

• At the top of this page, you see the name of the service location, service ID, provider, ranges, and usage.
• The Allocation section provides the overall usage and usage over time of all available phone numbers for that service location, including the percentage of allocated versus unallocated phones numbers.
• The Number Ranges section lists the phone number ranges associated with the selected service location.
• If a user then selects a specific phone number range in the Number Ranges section, the phone number list in the Range section is filtered to only show numbers associated with that specific number range. At any point, a user can search for a phone number using the Number, Range, User, or Comment fields.

You can also add, edit, delete, or move a number range from this page.

Add a New Number Range

1. Click Add Number Range. The Add Number Range panel opens.
2. Enter the following information to add a new number range:

3. Click Add. Or, click Cancel. The new number range is added to the list in the Number Rangers section.  

Edit a Number Range

1. Click the Edit  button next to the number range you want to edit. The Update Number Range panel opens.
2. Make changes to the parameters, as needed.
3. Click Save. Or, click Cancel. The following message appears.

Number Range successfully saved

Delete a Number Range

1. Click the Delete  button next to the number range you want to delete. The Delete Range dialog opens.
2. Click Delete.  

Move a Number Range

1. Click the Move  button next to the number range you want to move. The Move Number Range panel opens.
2. Select the new location for the number range using the drop-down.
3. Click Move. Or, click Cancel. The following message appears.

Number Range successfully moved.

All Numbers

The All Numbers section shows all available phone numbers.

• Click State to select one or more statuses to view in the table in this section. Options are Unused, Used, Hold, and Reserved.
• Click the Columns drop-down to select or de-select the columns/data you want to view in the table in this section.
• Click the Show drop-down to select how many numbers to view per page. The default is 10.
• You can use the Search box to search for a number. Click in the field and start entering characters to view the available options to select from.
• If you click a user in the User column, you are taken to the USERS page for more information.

RESERVE A NUMBER

1. Click Reserve in the Actions column next to the number you want to reserve. The Reserve Number dialog opens. 
2. Enter information in the Comment field, as needed.
3. Click Reserve to mark the number as “reserved”. The following message appears.

Status successfully changed. 

REMOVE A RESERVATION

1. Click Remove in the Actions column next to the number you want to remove as “reserved”. The Remove Number Reservation dialog opens.
2. Click Remove Reservation. The following message appears.

Status successfully changed.