---
title: "Alerts & Notifications"
slug: "dxp-ug-admin-generalsettings-alertsandnotifications"
updated: 2025-06-23T19:00:27Z
published: 2025-06-23T19:00:27Z
canonical: "support.nectarcorp.com/dxp-ug-admin-generalsettings-alertsandnotifications"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nectarcorp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Alerts & Notifications

The **Alerts & Notifications** section allows you to add, edit, or delete alerts and notifications, configure email alerting, and view existing alert notifications.

When you click on this tab, the **Alerts & Notifications** page opens with the following tabs:

- Nectar Score Locations
- Nectar Score Users
- Poor Calls

These are explained in the following sections.

## Nectar Score Locations

When you click on the **NS Locations** tab, you can view a list of alerts that were created for calls with a specific Nectar score and monitored location(s). You can add a new alert or edit an existing alert. You can also delete an alert.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750696472753.png?sv=2026-02-06&spr=https&st=2026-11-06T05%3A43%3A59Z&se=2026-11-06T06%3A43%3A59Z&sr=c&sp=r&sig=dl%2Bi5x%2F9uTncnU7gj4akAI%2BAPMKS%2FEX9QJExAtxefM8%3D)

### *Add a New Location Alert*

1. Click **Add Alert**.![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750696504183.png?sv=2026-02-06&spr=https&st=2026-11-06T05%3A43%3A59Z&se=2026-11-06T06%3A43%3A59Z&sr=c&sp=r&sig=dl%2Bi5x%2F9uTncnU7gj4akAI%2BAPMKS%2FEX9QJExAtxefM8%3D)
2. The **Add Alert** page opens.![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750696565282.png?sv=2026-02-06&spr=https&st=2026-11-06T05%3A43%3A59Z&se=2026-11-06T06%3A43%3A59Z&sr=c&sp=r&sig=dl%2Bi5x%2F9uTncnU7gj4akAI%2BAPMKS%2FEX9QJExAtxefM8%3D)
3. Enter the **Display Name** (up to 20 characters).
4. Select the **Locations** that the alert will monitor using the dropdown.![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750696639770.png?sv=2026-02-06&spr=https&st=2026-11-06T05%3A43%3A59Z&se=2026-11-06T06%3A43%3A59Z&sr=c&sp=r&sig=dl%2Bi5x%2F9uTncnU7gj4akAI%2BAPMKS%2FEX9QJExAtxefM8%3D)
5. Select an **Alerting Time** (Last Hour, Last Day, or Realtime) to configure the timeframe of the alert.
  1. If Last Day is selected, set the time at which the alerts will be delivered.
6. Select a **Time Zone.**
7. Configure the **Threshold Options** to govern when the alert will trigger.
  1. Set the **Average Nectar Score**, such that the alert will trigger when scores are recorded below the average.
  2. Set the **Minimum Total Sessions** to prevent an alert from unnecessarily triggering due to bad sampling.
8. Configure the **Additional Options**.
  1. Select a **Platform(s)** to which this alert will apply.
  2. Select a **Modality****(s)** to which this alert will apply(e.g. *Audio)*.
  3. Select a **Session Type(s)** to which this alert will apply (e.g. *Peer To Peer*).
  4. Use the **Duration** setting to exclude calls with a duration of zero.
9. Select the **Alert Mechanism**(or both).
  1. Selecting Email will reveal the **Email Options** panel at the top right of the screen, where you must enter the recipient, and can provide a subject and message body.![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750697626875.png?sv=2026-02-06&spr=https&st=2026-11-06T05%3A43%3A59Z&se=2026-11-06T06%3A43%3A59Z&sr=c&sp=r&sig=dl%2Bi5x%2F9uTncnU7gj4akAI%2BAPMKS%2FEX9QJExAtxefM8%3D)Email RecipientsTo enter multiple recipients, please separate the emails with commas.
  2. Selecting **Event** will cause this alert to create an alert viewable in the **Historical Events** tab of **Events**. For more details, see **Events.**
10. Click **Add**. The new alert is added to the list of alerts on the **NS Locations** tab.
  1. Notice that the Is Enabled check box is selected, which means the alert has been enabled.

### *Edit a Location Alert*

1. Click the **Edit**  button next to the alert you want to edit. The **Edit Alert** page opens.
2. Make changes to the alert parameters, as needed.
3. Click **Save**. Or, click **Cancel**.

### *Delete a Location Alert*

1. Click the **Delete** button next to the alert you want to delete. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750698138563.png?sv=2026-02-06&spr=https&st=2026-11-06T05%3A43%3A59Z&se=2026-11-06T06%3A43%3A59Z&sr=c&sp=r&sig=dl%2Bi5x%2F9uTncnU7gj4akAI%2BAPMKS%2FEX9QJExAtxefM8%3D)
2. The **Delete Alert** dialog opens, click **Delete**. Or, click **Cancel**.
3. The alert is removed from the list of alerts on the **NS Locations** tab.

## Nectar Score Users

When you click on the **NS Users** tab, you can view a list of alerts that were created for calls with a certain call quality percentage for a monitored user(s). You can add, edit, and delete alerts.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750699073327.png?sv=2026-02-06&spr=https&st=2026-11-06T05%3A43%3A59Z&se=2026-11-06T06%3A43%3A59Z&sr=c&sp=r&sig=dl%2Bi5x%2F9uTncnU7gj4akAI%2BAPMKS%2FEX9QJExAtxefM8%3D)

### *Add a New User Alert*

1. Click **Add Alert**.
2. The **Add Alert** page opens.![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750699227434.png?sv=2026-02-06&spr=https&st=2026-11-06T05%3A43%3A59Z&se=2026-11-06T06%3A43%3A59Z&sr=c&sp=r&sig=dl%2Bi5x%2F9uTncnU7gj4akAI%2BAPMKS%2FEX9QJExAtxefM8%3D)
3. Enter the **Display Name** (up to 20 characters).
4. Configure the **Threshold Options** to govern when the alert will trigger.
  1. Set the **Nectar Score Percentage**, such that the alert will trigger when scores are recorded below the percentage.
5. Set the **Monitored Users**, which allows the alert to monitor All Users or only target certain groups.
6. Configure the **Additional Options**.
  1. Select a **Platform(s)** to which this alert will apply.
  2. Select a **Modality****(s)** to which this alert will apply(e.g. *Audio)*.
  3. Select a **Session Type(s)** to which this alert will apply (e.g. *Peer To Peer*).
  4. Use the **Duration** setting to exclude calls with a duration of zero.
7. Select the **Alert Mechanism**(or both).
  1. Selecting Email will reveal the **Email Options** panel at the top right of the screen, where you must enter the recipient, and can provide a subject and message body.![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750697626875.png?sv=2026-02-06&spr=https&st=2026-11-06T05%3A43%3A59Z&se=2026-11-06T06%3A43%3A59Z&sr=c&sp=r&sig=dl%2Bi5x%2F9uTncnU7gj4akAI%2BAPMKS%2FEX9QJExAtxefM8%3D)Email RecipientsTo enter multiple recipients, please separate the emails with commas.
  2. Selecting **Event** will cause this alert to create an alert viewable in the **Historical Events** tab of **Events**. For more details, see **Events.**
8. Click **Add**. The new alert is added to the list of alerts on the **NS Users** tab.
  1. Notice that the Is Enabled check box is selected, which means the alert has been enabled.

### *Edit a User Alert*

1. Click the **Edit** button next to the User alert you want to edit. The **Edit Alert - Nectar Score** page opens.
2. Make changes to the User alert parameters, as needed.
3. Click **Save**. Or, click **Cancel**.

### *Delete a User Alert*

1. Click the **Delete** button next to the User alert you want to delete. The **Delete Alert** dialog opens.
2. Click **Delete**. Or, click **Cancel**. The alert is removed from the list of alerts on the **NS Users** tab.

## Rooms & Devices Alerts

When you click on the **Rooms and Devices** tab, you can view a list of alerts that were created for specific devices. You can add, edit, and delete alerts.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750699554361.png?sv=2026-02-06&spr=https&st=2026-11-06T05%3A43%3A59Z&se=2026-11-06T06%3A43%3A59Z&sr=c&sp=r&sig=dl%2Bi5x%2F9uTncnU7gj4akAI%2BAPMKS%2FEX9QJExAtxefM8%3D)

### *Add a New Room & Devices Alert*

1. Click **Add Alert**.
2. The **Add Alert** page opens.![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750699596390.png?sv=2026-02-06&spr=https&st=2026-11-06T05%3A43%3A59Z&se=2026-11-06T06%3A43%3A59Z&sr=c&sp=r&sig=dl%2Bi5x%2F9uTncnU7gj4akAI%2BAPMKS%2FEX9QJExAtxefM8%3D)
3. Enter the **Display Name** (up to 20 characters).
4. Select **Rooms** or **Devices.**
5. Use the **Rules Builder** to select which **Rooms/Devices** will be monitored by the alert.
6. Select a **Time Zone.**
7. Configure the **Additional Options**.
  1. Select a **Platform(s)** to which this alert will apply.
  2. Select a **Modality****(s)** to which this alert will apply(e.g. *Audio)*.
  3. Select a **Session Type(s)** to which this alert will apply (e.g. *Peer To Peer*).
  4. Use the **Duration** setting to exclude calls with a duration of zero.
8. Select the **Alert Mechanism**(or both).
  1. Selecting Email will reveal the **Email Options** panel at the top right of the screen, where you must enter the recipient, and can provide a subject and message body.![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750697626875.png?sv=2026-02-06&spr=https&st=2026-11-06T05%3A43%3A59Z&se=2026-11-06T06%3A43%3A59Z&sr=c&sp=r&sig=dl%2Bi5x%2F9uTncnU7gj4akAI%2BAPMKS%2FEX9QJExAtxefM8%3D)Email RecipientsTo enter multiple recipients, please separate the emails with commas.
  2. Selecting **Event** will cause this alert to create an alert viewable in the **Historical Events** tab of **Events**. For more details, see **Events.**
9. Click **Add**. The new alert is added to the list of alerts on the **Rooms & Devices** tab.
  1. Notice that the Is Enabled check box is selected, which means the alert has been enabled.

### *Edit a Rooms & Devices Alert*

1. Click the **Edit**  button next to the alert you want to edit. The **Edit Alert** page opens.
2. Make changes to the alert parameters, as needed.
3. Click **Save**. Or, click **Cancel**.

### *Delete a Rooms & Devices Alert*

1. Click the **Delete** button next to the alert you want to delete.
2. The **Delete Alert** dialog opens, click **Delete**. Or, click **Cancel**.
3. The alert is removed from the list of alerts on the tab.

## Poor Call Alerts

When you click on the **Poor Calls** tab, you can view a list of alerts that were created for calls with poor quality by location or user. You can add, edit, and delete alerts.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750704702432.png?sv=2026-02-06&spr=https&st=2026-11-06T05%3A43%3A59Z&se=2026-11-06T06%3A43%3A59Z&sr=c&sp=r&sig=dl%2Bi5x%2F9uTncnU7gj4akAI%2BAPMKS%2FEX9QJExAtxefM8%3D)

### *Add a New Poor Calls* *Alert*

1. Click **Add Alert**.
2. The **Add Alert** page opens.![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750704744484.png?sv=2026-02-06&spr=https&st=2026-11-06T05%3A43%3A59Z&se=2026-11-06T06%3A43%3A59Z&sr=c&sp=r&sig=dl%2Bi5x%2F9uTncnU7gj4akAI%2BAPMKS%2FEX9QJExAtxefM8%3D)
3. Enter the **Display Name** (up to 20 characters).
4. Use the **Alerts Category** to select whether to filter by **Location** or **User.**
  1. For the selected filter, identify which **Users/Locations** the alert will monitor.
5. Select an **Alerting Time** (Last Hour or Last Day) to configure the timeframe of the alert.
  1. If Last Day is selected, set the time at which the alerts will be delivered.
6. Select a **Time Zone.**
7. Configure the **Threshold Options** to govern when the alert will trigger.
  1. Set the **Poor Session Percentage**, such that the alert will trigger when the percentage of poor sessions over total sessions is above the threshold.
  2. Set the **Minimum Total Sessions** to prevent an alert from unnecessarily triggering due to bad sampling.
8. Select a **Time Zone.**
9. Configure the **Additional Options**.
  1. Select a **Platform(s)** to which this alert will apply.
  2. Select a **Modality****(s)** to which this alert will apply(e.g. *Audio)*.
  3. Select a **Session Type(s)** to which this alert will apply (e.g. *Peer To Peer*).
  4. Select a **Session Scenario(s)** to which this alert will apply (e.g. *External*).
  5. Select a **Network Type(s)** to which this alert will apply (e.g. *Cellular*).
10. Select the **Alert Mechanism**(or both).
  1. Selecting Email will reveal the **Email Options** panel at the top right of the screen, where you must enter the recipient, and can provide a subject and message body.![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750697626875.png?sv=2026-02-06&spr=https&st=2026-11-06T05%3A43%3A59Z&se=2026-11-06T06%3A43%3A59Z&sr=c&sp=r&sig=dl%2Bi5x%2F9uTncnU7gj4akAI%2BAPMKS%2FEX9QJExAtxefM8%3D)Email RecipientsTo enter multiple recipients, please separate the emails with commas.
  2. Selecting **Event** will cause this alert to create an alert viewable in the **Historical Events** tab of **Events**. For more details, see **Events.**
11. Click **Add**. The new alert is added to the list of alerts on the **Poor Calls** tab.
  1. Notice that the Is Enabled check box is selected, which means the alert has been enabled.

### *Edit a Poor Calls Alert*

1. Click the **Edit**  button next to the alert you want to edit. The **Edit Alert** page opens.
2. Make changes to the alert parameters, as needed.
3. Click **Save**. Or, click **Cancel**.

### *Delete a Poor Calls Alert*

1. Click the **Delete** button next to the alert you want to delete.
2. The **Delete Alert** dialog opens, click **Delete**. Or, click **Cancel**.
3. The alert is removed from the list of alerts on the tab.