---
title: "Call Details Tab"
slug: "dxp-ug-cd-historic-calldetailstab"
updated: 2026-03-10T20:02:31Z
published: 2026-03-10T20:02:31Z
canonical: "support.nectarcorp.com/dxp-ug-cd-historic-calldetailstab"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nectarcorp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Details Tab

The Call Details tab includes the following sections:

- Filters
- Sessions
- Quality
- Session List

Watch the following video for a brief guide on the Call Details Tab:

[Video](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/Call%20Details%200.1.mp4?sv=2026-02-06&spr=https&st=2026-11-06T11%3A17%3A53Z&se=2026-11-06T12%3A17%3A53Z&sr=c&sp=r&sig=zf86aTmrAq2rDoUP%2B8AIBNBU54yRrMGbs9aUiLEeGZU%3D)

## Filters

You can view specific data using the filters at the top of the page, which are applied to all sections within the **CALL DETAILS** tab.

### ***Core Filters***

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1773170343075.png?sv=2026-02-06&spr=https&st=2026-11-06T11%3A17%3A53Z&se=2026-11-06T12%3A17%3A53Z&sr=c&sp=r&sig=zf86aTmrAq2rDoUP%2B8AIBNBU54yRrMGbs9aUiLEeGZU%3D)

These core filters are described in the following table:

| **Filter** | **Use** |
| --- | --- |
| Time Period (1) | View data for a certain time period: - Hour - Day (default) - 7 Days (week) - 30 Days (month) - Custom (specify a custom date range) This filter applies to all sections on this page. |
| Modality (2) | View a specific modality type: - App Sharing - Audio - Device Metrics - Video - Unknown |
| Corporate Location (3) | Click in the Search field and start entering characters to populate the list of locations. Select *one or more* locations to include in the call detail data. You can also use the Search field to search for a particular location; then select it. |
| Session Type (4) | Select *one or more* of the following session types to filter session data: - Conference - Conference Session - Peer to Peer - Peer to Peer (Multimedia) - PSTN/External - Webinar - Webinar Session |
| Platform (5) | Select *one or more* platforms to filter session data by platform, such as *Avaya*, *Cisco*, *Genesys,* etc. |
| Duration (6) | Select *one* of the following durations to filter session data: - All - All (non-zero duration) - More than 24 hours - Set a duration of up to 24 hours |
| Nectar Score (7) | Select *one or more* of the following Nectar scores to filter session data based on score: - Good (80-100%) - Average (60-80%) - Poor (0-60%) - Unknown |
| Insights (8) | Select *one or more* of the following insights (session history) to filter session data: - Voicemail - High packet loss - High jitter - High roundtrip delay - Normal session |

- To reset the filters to the default values, click **Reset Filters**. (9)

### ***Advanced Filters***

- To view additional filters, click **Advanced Filters** in the lower-left corner; then toggle the additionally desired filters.![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750091366115.png?sv=2026-02-06&spr=https&st=2026-11-06T11%3A17%3A53Z&se=2026-11-06T12%3A17%3A53Z&sr=c&sp=r&sig=zf86aTmrAq2rDoUP%2B8AIBNBU54yRrMGbs9aUiLEeGZU%3D)
- These filters are described in the following table. Select the check box to filter the call session details based on the selected filter(s). Click **Apply**.

| **Filter** | **Description** |
| --- | --- |
| Client Version | Select *one or more* of the listed client version(s) installed on the device to view specific session data. |
| Codec | Select *one or more* of the listed devices for encoding/ decoding a digital data stream or signal linked to all participants to filter session data. (This is only valid for some platforms.) |
| Conference participants number | Select *one* of the following options to view session data for conferences with the selected number of participants: - Any - More than 100 - Participant number range (up to 100) - If selected, a range slider bar shows where you can adjust the number of participants (between 0 and 100). ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750113057560.png?sv=2026-02-06&spr=https&st=2026-11-06T11%3A17%3A53Z&se=2026-11-06T12%3A17%3A53Z&sr=c&sp=r&sig=zf86aTmrAq2rDoUP%2B8AIBNBU54yRrMGbs9aUiLEeGZU%3D) |

| Device | Click in the Search field and start entering characters to populate the list of devices. Select one or more devices to include in the call detail data. You can also use the Search field to search for a particular device; then select it. |
| --- | --- |
| Ext. Connection Type | Select *one or more* of the connection types used to connect to the Internet, such as *Wireless* or *Cable*, to filter the session data. |
| Ext. Location City | Click in the Search field and start entering characters to populate the list of cities. Select *one or more* cities to include in the call detail data. You can also use the Search field to search for a particular city; then select it. |
| Ext. Location Country | Click in the Search field and start entering characters to populate the list of countries. Select one or more countries to include in the call detail data. You can also use the Search field to search for a particular country; then select it. |
| IP Address | Click in the Search field and start entering characters to populate the list of IP addresses. Select one or more IP addresses to include in the call detail data. You can also use the Search field to search for a particular IP address; then select it. |
| ISP | Click in the Search field and start entering characters to populate the list of Internet Service Providers (ISPs). Select *one or more* ISPs to include in the call detail data. You can also use the Search field to search for a particular ISP; then select it. |
| Jabra Score | Select *one or more* of the following to filter session data by score: - Good (75-100%) - Average (50-75%) - Poor (0-50%) - Unknown |
| Network Type | Select *one or more* network types to filter the session data. |
| Conference Organizer/Room | Click in the Search field and start entering characters to populate the list of conference organizers. Select *one or more* conference organizers to include in the call detail data. You can also use the Search field to search for a particular conference organizer and select it. |
| Server/Data Center | Select *one or more* of the server/data centers to filter session data. |
| Protocol | Select *one or more* of the following methods to filter data by how it is sent across the Internet. - Transmission Control Protocol (TCP) - User Datagram Protocol (UDP) - Unknown |

| User Feedback | Select from the following to view session data by the user feedback: - No Rating - Stars 1, 2, 3, 4, and/or 5 |
| --- | --- |
| Response Code | Select *one or more* signaling and controlling multimedia communication sessions to filter session data in applications of the Internet telephony for voice and video calls. (This is only valid for some platforms.) |
| Session Scenario | Select *one or more* of the following scenario types to filter session data: - External (not part of the company's network) - External-Federated - External-Internal - Federated (within the domain of another company) - Federated-Internal - Internal (within the company) - Internal-External - Internal-Federated - Unknown |
| Users/Endpoints | Click in the Search field and start entering characters to populate the list of users/endpoints. Select *one or more* users/endpoints to include in the call detail data. You can also use the Search field to search for a particular user/endpoint; then select it. |
| VPN | Select *one or more* of the following to filter session data by VPN connection, if applicable: - All - No - Unknown - Yes |
| Select All | Selects all filters. |
| Deselect All | Deselect all filters. |

### *Rules Builder*

- Use the **Rules Builder** to build custom logic for Phone numbers, allowing an even greater level of granularity.  
![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750091510095.png?sv=2026-02-06&spr=https&st=2026-11-06T11%3A17%3A53Z&se=2026-11-06T12%3A17%3A53Z&sr=c&sp=r&sig=zf86aTmrAq2rDoUP%2B8AIBNBU54yRrMGbs9aUiLEeGZU%3D)
- Add Rule will insert another filter to the current group![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750091809971.png?sv=2026-02-06&spr=https&st=2026-11-06T11%3A17%3A53Z&se=2026-11-06T12%3A17%3A53Z&sr=c&sp=r&sig=zf86aTmrAq2rDoUP%2B8AIBNBU54yRrMGbs9aUiLEeGZU%3D)
- Add Group will create a different logical path to the current group, with a configurable And-Or relationship to the current group![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750091831350.png?sv=2026-02-06&spr=https&st=2026-11-06T11%3A17%3A53Z&se=2026-11-06T12%3A17%3A53Z&sr=c&sp=r&sig=zf86aTmrAq2rDoUP%2B8AIBNBU54yRrMGbs9aUiLEeGZU%3D)

## Sessions

The **Sessions** histogram shows a graphical representation of the applied filters, including the total number of sessions and total sessions by Nectar score, and an Average Nectar Score trendline unaffected by session volume.

- The histogram is updated based on the selected time period. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1773171362784.png?sv=2026-02-06&spr=https&st=2026-11-06T11%3A17%3A53Z&se=2026-11-06T12%3A17%3A53Z&sr=c&sp=r&sig=zf86aTmrAq2rDoUP%2B8AIBNBU54yRrMGbs9aUiLEeGZU%3D)

- If you hover over a bar, you can see the total number of sessions and total calls by Nectar score for that day.![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1773171380382.png?sv=2026-02-06&spr=https&st=2026-11-06T11%3A17%3A53Z&se=2026-11-06T12%3A17%3A53Z&sr=c&sp=r&sig=zf86aTmrAq2rDoUP%2B8AIBNBU54yRrMGbs9aUiLEeGZU%3D)

## Quality

The **Quality** section shows the quality statistics for the sessions for the selected modality type (such as *Audio* or *Video*) based on the applied filters.

### *Audio*

#### 

The **Audio** modality type is always set by default. Statistics are categorized by the following session types:

- **Peer-to-Peer** - View peer-to-peer session data (see Session).
- **PSTN/External** - View public switched telephone network (PSTN) session data (see Session).
- **Conference** - View conference session data (see Conference).

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750114668914.png?sv=2026-02-06&spr=https&st=2026-11-06T11%3A17%3A53Z&se=2026-11-06T12%3A17%3A53Z&sr=c&sp=r&sig=zf86aTmrAq2rDoUP%2B8AIBNBU54yRrMGbs9aUiLEeGZU%3D)

Each session type has its own metrics representing the trending information over the selected time period. Audio provides the following information:

- **Number of Streams** - For a given window of time, not a session - Each session contains two streams - A to B and B to A.
- **Average J*****itter*** - View the average jitter buffer in milliseconds.
- **Average R*****ound Trip Delay*** - For a session within a given window of time.
- **Average P*****acket Loss*** % - View the percentage of packets that are lost in a given window of time.
- **Average Nectar Score %** - View the average call quality percentage score for sessions.

### *Video*

The **Video** modality type is categorized by:

- **Peer-to-Peer** - View peer-to-peer session data (see Session).
- **Conference** - View conference session data (see Conference).
- **Webinar** - View the webinar session data (see Session).

Video provides the following information:

- **Number of Streams** - For a given window of time, not a session - Each session contains two streams - A to B and B to A.
- **Average J*****itter*** - View the average jitter buffer in milliseconds.
- **Average R*****ound Trip Delay*** - For a session within a given window of time.
- **Average P*****acket Loss*** - View the percentage of packets that are lost in a given window of time.
- **Average Nectar Score %** - View the average call quality percentage score for sessions.

## Session List

The **Session List** shows all sessions based on the selected time period and data filters. Reveal it by clicking the dropdown.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1773172932363.png?sv=2026-02-06&spr=https&st=2026-11-06T11%3A17%3A53Z&se=2026-11-06T12%3A17%3A53Z&sr=c&sp=r&sig=zf86aTmrAq2rDoUP%2B8AIBNBU54yRrMGbs9aUiLEeGZU%3D)

- To view all available columns that can appear in the list, click the **Columns** button in the upper-right corner. Click the check boxes of the columns you want to use.
- You can also select how many sessions to view per page using the **Show** list.![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1773172882977.png?sv=2026-02-06&spr=https&st=2026-11-06T11%3A17%3A53Z&se=2026-11-06T12%3A17%3A53Z&sr=c&sp=r&sig=zf86aTmrAq2rDoUP%2B8AIBNBU54yRrMGbs9aUiLEeGZU%3D)

- To adjust the **Start time**, click the drop-down and specify the particular hour and minute using the slider or manually click the clock or calendar icons; then click **Select**. The session data updates for the new time period.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750116022627.png?sv=2026-02-06&spr=https&st=2026-11-06T11%3A17%3A53Z&se=2026-11-06T12%3A17%3A53Z&sr=c&sp=r&sig=zf86aTmrAq2rDoUP%2B8AIBNBU54yRrMGbs9aUiLEeGZU%3D)

- When you click on a session, it will take you to *one* of the following pages for more detailed session information. The session type (such as *Conference*, *Audio*, *Device Metrics*, *External*, and *Peer To Peer*) also determines which page opens:
  - Conference
  - Session
  - Multimedia