---
title: "DID Management"
slug: "dxp-ug-dashboards-didmanagement"
updated: 2025-06-19T17:22:46Z
published: 2025-06-19T17:22:46Z
canonical: "support.nectarcorp.com/dxp-ug-dashboards-didmanagement"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nectarcorp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# DID Management

Under the **Platform** tab, you can use the **DID Management** to tracks the usage of phone numbers in supported platforms.

- Users can input the phone numbers assigned to them via their telephony provider by either web UI or from a csv file.
- The numbers are then matched against any phone numbers in use by existing users or services.
- Administrators can then easily track usage and know what numbers are available for new users or services.

This page consists of the following three sections:

- Allocation
- All Service Locations
- All Numbers

## Allocation

The **Allocation** section shows the usage over time and overall usage of all available phone numbers. It provides the percentage of allocated versus unallocated phones numbers. The scope of the chart will change based on the selected criteria.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750285566885.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A16%3A48Z&se=2026-11-06T09%3A16%3A48Z&sr=c&sp=r&sig=939F12Lv2aapTkljBlyTuLhag47iqT2iZI%2F5lZS3bgI%3D)

## All Service Locations

The **All Service Locations** section enables you to view a list of service locations and information. It enables you to add, update, or remove a service location and information. You can also import or export a service location.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750287249867.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A16%3A48Z&se=2026-11-06T09%3A16%3A48Z&sr=c&sp=r&sig=939F12Lv2aapTkljBlyTuLhag47iqT2iZI%2F5lZS3bgI%3D)

- Click the **Columns** drop-down to select or de-select the columns/data you want to view in the table in this section.
- Click the **Show** drop-down to select how many service locations to view per page. The default is *10*.
- You can use the **Search** box to search for a service location(s). Click in the field and start entering characters to view the available options to select from.

### *Add Service Location*

1. Click **Add Service Location**. The **Add Service Location** panel opens. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750287301419.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A16%3A48Z&se=2026-11-06T09%3A16%3A48Z&sr=c&sp=r&sig=939F12Lv2aapTkljBlyTuLhag47iqT2iZI%2F5lZS3bgI%3D)
2. Enter the following information to add a new service location:

| **Parameter** | **Description** |
| --- | --- |
| Name | Enter the name of the service location. |
| Service ID | Enter the service ID for the new service location. |
| Service Provider | Enter the name of the service provider for the service location. |
| Location | Select a location for the new service location using the dropdown. |
| Notes | Enter any notes or information about the new service location. |

3. Click **Add**. Or, click **Cancel**. The new service location is added to the list in the **All Service Locations** section.

### *Edit a Service Location*

1. Click the **Edit**  button next to the service location you want to edit. The **Update Service Location** panel opens.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750287350515.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A16%3A48Z&se=2026-11-06T09%3A16%3A48Z&sr=c&sp=r&sig=939F12Lv2aapTkljBlyTuLhag47iqT2iZI%2F5lZS3bgI%3D)

2. Make changes to the parameters, as needed.

3. Click **Save**. Or, click **Cancel**. The following message appears:

*Location successfully updated*

### *Delete Service Location*

1. Click the **Delete**  button next to the service location you want to delete. The **Delete Service Location** dialog opens.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750287386235.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A16%3A48Z&se=2026-11-06T09%3A16%3A48Z&sr=c&sp=r&sig=939F12Lv2aapTkljBlyTuLhag47iqT2iZI%2F5lZS3bgI%3D)

2. Click **Delete**. Or, click **Cancel**. The following message appears.

*Location successfully deleted*

Note:A service location cannot be deleted, unless existing number ranges assigned to the service location have also been deleted or moved. You will see the following error message:  
![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1728280232553.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A16%3A48Z&se=2026-11-06T09%3A16%3A48Z&sr=c&sp=r&sig=939F12Lv2aapTkljBlyTuLhag47iqT2iZI%2F5lZS3bgI%3D)For more information, see **Delete a Number Range** or **Move a Number Range**.   

### *Import Service Location*

1. Click **Import**. The **Import Service Locations** dialog opens.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750287426330.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A16%3A48Z&se=2026-11-06T09%3A16%3A48Z&sr=c&sp=r&sig=939F12Lv2aapTkljBlyTuLhag47iqT2iZI%2F5lZS3bgI%3D)

2. Click **Choose File** to browse to the file and select it or drag the file into the box.

3. Click **Import**. Or, click **Cancel**. The file is imported. The service location(s) is added to the list of service locations.

### *Export a Service Location*

1. Click **Export**. A CSV file is downloaded with the service location data.
2. Click on the file to open and view the contents.

### *Select a Service Location*

When a user selects a service location in the **All Service Locations** section, a new **Service Location** page opens with the number ranges for that service location.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750287507040.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A16%3A48Z&se=2026-11-06T09%3A16%3A48Z&sr=c&sp=r&sig=939F12Lv2aapTkljBlyTuLhag47iqT2iZI%2F5lZS3bgI%3D)

- At the top of this page, you see the name of the service location, service ID, provider, ranges, and usage.
- The **Allocation** section provides the overall usage and usage over time of all available phone numbers for that service location, including the percentage of allocated versus unallocated phones numbers.
- The **Number Ranges** section lists the phone number ranges associated with the selected service location.
- If a user then selects a specific phone number range in the **Number Ranges** section, the phone number list in the **All Numbers** section directly below is filtered to only show numbers associated with that specific number range.

### *Add a New Number Range*

1. Click **Add Number Range**. The **Add Number Range** panel opens.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750287612358.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A16%3A48Z&se=2026-11-06T09%3A16%3A48Z&sr=c&sp=r&sig=939F12Lv2aapTkljBlyTuLhag47iqT2iZI%2F5lZS3bgI%3D)

2. Enter the following information to add a new number range:

| **Parameter** | **Description** |
| --- | --- |
| Name | Enter the name of the number range. |
| Range Type | Enter the range type as STANDARD. |
| Hold Newly Freed Numbers for Days | Enter the number of days to hold numbers that recently became available for use. The default is *0*. |
| First Number | Enter the first number in the number range to be added. |
| Last Number | Enter the last number in the number range to be added. |
| Range Size | Enter the size of the range in numbers, for example, 100 numbers in the range. |

3. Click **Add**. Or, click **Cancel**. The new number range is added to the list in the **Number Ranges** section.

### *Edit a Number Range*

1. Click the **Edit**  button next to the number range you want to edit. The **Update Number Range** panel opens.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750287656563.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A16%3A48Z&se=2026-11-06T09%3A16%3A48Z&sr=c&sp=r&sig=939F12Lv2aapTkljBlyTuLhag47iqT2iZI%2F5lZS3bgI%3D)

2. Make changes to the parameters, as needed.

3. Click **Save**. Or, click **Cancel**. The following message appears.

*Number Range successfully saved*

### *Delete a Number Range*

1. Click the **Delete** button next to the number range you want to delete. The **Delete Range** dialog opens.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750287689699.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A16%3A48Z&se=2026-11-06T09%3A16%3A48Z&sr=c&sp=r&sig=939F12Lv2aapTkljBlyTuLhag47iqT2iZI%2F5lZS3bgI%3D)

2. Click **Delete**.

### *Move a Number Range*

1. Click the **Move** button next to the number range you want to move. The **Move Number Range** panel opens.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750287747158.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A16%3A48Z&se=2026-11-06T09%3A16%3A48Z&sr=c&sp=r&sig=939F12Lv2aapTkljBlyTuLhag47iqT2iZI%2F5lZS3bgI%3D)

2. Select the new location for the number range using the drop-down.

3. Click **Move**. Or, click **Cancel**. The following message appears.

*Number Range successfully moved.*

## All Numbers

The **All Numbers** section shows all available phone numbers.

Numbers Ranges

Note that if a **Number Range** was selected, this section will reflect that list. To undo, click the left facing carrot next to its name.

**![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750287909923.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A16%3A48Z&se=2026-11-06T09%3A16%3A48Z&sr=c&sp=r&sig=939F12Lv2aapTkljBlyTuLhag47iqT2iZI%2F5lZS3bgI%3D)**

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750287958594.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A16%3A48Z&se=2026-11-06T09%3A16%3A48Z&sr=c&sp=r&sig=939F12Lv2aapTkljBlyTuLhag47iqT2iZI%2F5lZS3bgI%3D)

- Click **State** to select one or more statuses to view in the table in this section. Options are *Unused*, *Used*, *Hold*, and *Reserved*.
- Click the **Columns** drop-down to select or de-select the columns/data you want to view in the table in this section.
- Click the **Show** drop-down to select how many numbers to view per page. The default is *10*.
- You can use the **Search** box to search for a number. Click in the field and start entering characters to view the available options to select from.
- If you click a user in the **User** column, you are taken to the USERS page for more information.

### *Reserve a Number*

1. Click **Reserve** in the **Actions** column next to the number you want to reserve. The **Reserve Number** dialog opens. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750288194915.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A16%3A48Z&se=2026-11-06T09%3A16%3A48Z&sr=c&sp=r&sig=939F12Lv2aapTkljBlyTuLhag47iqT2iZI%2F5lZS3bgI%3D)
2. Enter information in the **Comment** field, as needed.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750288020249.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A16%3A48Z&se=2026-11-06T09%3A16%3A48Z&sr=c&sp=r&sig=939F12Lv2aapTkljBlyTuLhag47iqT2iZI%2F5lZS3bgI%3D)

3. Click **Reserve** to mark the number as “reserved”. The following message appears.

*Status successfully changed.*

### *Remove a Reservation*

1. Click **Remove** in the **Actions** column next to the number you want to remove as “reserved”. The **Remove Number Reservation** dialog opens.![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750287998255.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A16%3A48Z&se=2026-11-06T09%3A16%3A48Z&sr=c&sp=r&sig=939F12Lv2aapTkljBlyTuLhag47iqT2iZI%2F5lZS3bgI%3D) ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1750288236266.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A16%3A48Z&se=2026-11-06T09%3A16%3A48Z&sr=c&sp=r&sig=939F12Lv2aapTkljBlyTuLhag47iqT2iZI%2F5lZS3bgI%3D)
2. Click **Remove Reservation**. The following message appears.

*Status successfully changed.*