You can view specific data using the filters at the top of the page, which are applied to all sections on the SUMMARY tab.
These filters are described in the following table.
Filter | Description | ||||||||
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(1) Time Period | Select one of the following options to identify the time period for the data you want to view; then click Apply:
To use the custom option, pick the starting date then pick the last day and the range will reflect your selection. The date range shows the exact time period based on the selection. For example, today shows:
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(2) Corporate Location | Click in the Search field and start entering characters to populate the list of locations. Select one or more locations to include in your session data and click Apply. The selected locations and conditions will be visible in their respective sections. To add locations, see Locations under Admin. | ||||||||
(3) Platform | Select one or more of the listed platforms to specify the session information you want to view; then click Apply. | ||||||||
(4) Nectar Score | Select one or more of the following Nectar scores, which represents the quality of calls in percentages for the session information you wish to view; then click Apply:
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(5) Insights | Select one or more of the following insights (session history) you want to view, if any; then click Apply:
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(6) MOS | Select one or more of the following MOS scores for the session information you want to view, if any; then click Apply:
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(7) Auto update | To automatically update the call details, select the Auto update check box. Note: This feature is only available when Hour or Day is the selected Time Period | ||||||||
(8) Reset Filter | To reset the filters to the default values, click Reset Filter. | ||||||||
(9) Advanced Filters | Clicking on Advanced Filters displays several options.  Below, each button is explained:
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