Filters

Updated on 11 Jun 2025
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You can view specific data using the filters at the top of the page, which are applied to all sections on the SUMMARY tab.

These filters are described in the following table.

Filter

Description

(1) Time Period

Select one of the following options to identify the time period for the data you want to view; then click Apply:

Hour
Today (default)
Yesterday
Week To Date
Last Week
Month To Data
Last Month
Custom

To use the custom option, pick the starting date then pick the last day and the range will reflect your selection.

The date range shows the exact time period based on the selection. For example, today shows:

(2) Corporate Location

Click in the Search field and start entering characters to populate the list of locations. Select one or more locations to include in your session data and click Apply. The selected locations and conditions will be visible in their respective sections.

To add locations, see Locations under Admin.

(3) Platform

Select one or more of the listed platforms to specify the session information you want to view; then click Apply.

(4) DXP Score

Select one or more of the following DXP scores, which represents the quality of calls in percentages for the session information you wish to view; then click Apply:

Good (80-100%)
Average (60-80%)
Poor (0-60%)
Unknown

(5) Insights

Select one or more of the following insights (session history) you want to view, if any; then click Apply:

High packet loss
High jitter
High roundtrip delay
Normal session

(6) MOS

Select one or more of the following MOS scores for the session information you want to view, if any; then click Apply:

Good (3.6-5.0)
Satisfactory (3.1-3.6)
Poor (0-3.1)
Unknown

(7) Auto update

To automatically update the call details, select the Auto update check box.

Note:

This feature is only available when Hour or Day is the selected Time Period

(8) Reset Filter

To reset the filters to the default values, click Reset Filter.

(9) Advanced Filters

Clicking on Advanced Filters displays several options.

Below, each button is explained:

Filter	Description
Ext. Connection Type	Shows the connection type used to connect to the Internet, such as Wireless or Cable.
Ext. Location City	Click in the Search field and start entering characters to populate the list of cities. Select one or more cities to include in the session data.
Ext. Location Country	Click in the Search field and start entering characters to populate the list of countries. Select one or more countries to include in the session data.
Select All	Selects all filters.
Deselect All	Deselects all filters.

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