Jabra Integrator

Nectar DXP supports a direct integration with Jabra Cloud Services through the Nectar-Jabra Integrator application. This integration allows Jabra device telemetry data to be sent to the cloud and consumed by Nectar DXP. This article will cover:

• Installing the Nectar-Jabra Integrator
• Analyzing Jabra Data in DXP
  

Installing the Nectar-Jabra Integrator

The first step is to download the installer package below: 

Next, double-click the installer package to launch the setup wizard 

Click Next to begin installation, then when prompted by Windows User Account Control (UAC), click Allow to permit the application to make changes

Complete the installation process, then click Finish

Once installation is complete, Jabra device telemetry data will begin syncing to Nectar DXP automatically.

Analyzing Data on DXP

The Nectar-Jabra Integrator sends device telemetry data to Jabra Cloud Services, where it is ingested by Nectar DXP for analytics and troubleshooting.

To locate sessions containing Jabra telemetry data:

1. Navigate to Call Details
2. Open the Modality filter
3. Select Device Metrics

This will display sessions containing Jabra device analytics.

•  The header section of a Jabra Device Metrics session includes:
  • Session start and end times
  • Session duration
  • Involved participant information
  • Jabra headset model
  • Jabra software/backend version information
• The Call Analyticssection provides a breakdown of participant activity throughout the session, including:
  • Listening time
  • Talking time
  • Cross-talk duration
  • Silence duration
• The Session Alertspanel displays alerts generated by Jabra Cloud Services based on predefined thresholds.
  • Additional Nectar DXP analytics and contextual observations are available in the Insights panel.
• The Device and Speech Metrics Histogram visualizes key device and speech metrics across the duration of the call.

  For example, administrators can identify spikes in metrics such as:

  • Incorrect Headset Boom Arm Position
  • High Ambient Noise Level
  • Speech activity
  • Device performance indicators

  In the example above, a spike in ambient noise can be observed around 11:18 AM