Jabra Integration

Overview

Here you will find the technical documentation on how to configure Jabra Integration for the Nectar DXP platform.

Prerequisites

1. Nectar DXP tenant has been configured for Jabra integration (Performed by Nectar)
2. Nectar DXP datagate URL provided to the customer (Nectar)
3. The customer has provided the Jabra Tenant ID (Customer)

Order of configuration

1. Obtain the Jabra Tenant ID
2. Add the Jabra Configuration in DXP
3. Create Webhook in Jabra to connect to Nectar
4. Verify data is visible within Nectar

Obtaining the Jabra Tenant ID

1. Log into https://cloud.jabra.com
2. Go to Manage > Organizations
3. Click the kebab icon for the desired organization and select 'View organization ID'
4. Copy the organization ID and provide to Nectar.

Create Webhook in Jabra Cloud

1. Obtain the datagate URL for your deployment from Nectar.

2. Login to cloud.jabra.com

3. Navigate to Manage → Integrations
   

4. Select Add Webhook
   

   1. Name - Name of the Webhook
   2. Webhook URL - Use the provided Nectar datagate URL.
   3. Authentication method - None

Verify Data within Nectar DXP

The configuration is now done and we should be seeing data within Nectar DXP.

1. Navigate to Nectar DXP → Call Details (Historic)
2. Apply the following filters:
   1. Modaility: Device Metrics
   2. Platform: Jabra
3. Scroll down to the session list to view avaialble data
   

Jabra Collected Data

There is a variety of data that can be collected for a Jabra device but what is available will depend on the Jabra device and what is setup in the Webhook configuration.