---
title: "Jabra Integrator"
slug: "jabra"
updated: 2026-09-02T16:29:52Z
published: 2026-09-02T16:29:52Z
canonical: "support.nectarcorp.com/jabra"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nectarcorp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Jabra Integrator

Nectar DXP supports a direct integration with Jabra Cloud Services through the Nectar-Jabra Integrator application. This integration allows Jabra device telemetry data to be sent to the cloud and consumed by Nectar DXP. This article will cover:

- Installing the Nectar-Jabra Integrator
- Analyzing Jabra Data in DXP

## Installing the Nectar-Jabra Integrator

### Prerequisites

Before installing the Nectar-Jabra Integrator, ensure the following requirements are met:

- Your Jabra headset is connected to the Jabra+ application
- Your organization administrator has configured the Jabra-to-Nectar DXP data link
- The installer package JABRAPLUSGATEWAY.MSI has been created on cloud.jabra.com
- Then installer package JABRAPLUSGATEWAY.MSI has been provided to the desired users. Each respective user will need to follow the next steps

### Installing on Host Machine

Next, double-click the installer package to launch the setup wizard ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1779377295091.png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A31%3A53Z&se=2026-11-11T16%3A31%3A53Z&sr=c&sp=r&sig=KjAcjH36utibceg0pTTWoXPsdA%2FNkjFNQwaJuFFWXog%3D)

Click **Next** to begin installation, then when prompted by Windows User Account Control (UAC), click **Allow** to permit the application to make changes

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1779377402365.png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A31%3A53Z&se=2026-11-11T16%3A31%3A53Z&sr=c&sp=r&sig=KjAcjH36utibceg0pTTWoXPsdA%2FNkjFNQwaJuFFWXog%3D)

Complete the installation process, then click **Finish**

Once installation is complete, Jabra device telemetry data will begin syncing to Nectar DXP automatically.

## Analyzing Data on DXP

The Nectar-Jabra Integrator sends device telemetry data to Jabra Cloud Services, where it is ingested by Nectar DXP for analytics and troubleshooting.

To locate sessions containing Jabra telemetry data:

1. Navigate to **Call Details**
2. Open the **Modality** filter
3. Select **Device Metrics**

This will display sessions containing Jabra device analytics.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1779377518944.png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A31%3A53Z&se=2026-11-11T16%3A31%3A53Z&sr=c&sp=r&sig=KjAcjH36utibceg0pTTWoXPsdA%2FNkjFNQwaJuFFWXog%3D)

- The header section of a Jabra Device Metrics session includes:
  - Session start and end times
  - Session duration
  - Involved participant information
  - Jabra headset model
  - Jabra software/backend version information
- The **Call Analytics**section provides a breakdown of participant activity throughout the session, including:
  - Listening time
  - Talking time
  - Cross-talk duration
  - Silence duration
- The **Session Alerts**panel displays alerts generated by Jabra Cloud Services based on predefined thresholds.
  - Additional Nectar DXP analytics and contextual observations are available in the **Insights** panel.
- The **Device and Speech Metrics Histogram** visualizes key device and speech metrics across the duration of the call.

For example, administrators can identify spikes in metrics such as:

  - Incorrect Headset Boom Arm Position
  - High Ambient Noise Level
  - Speech activity
  - Device performance indicators

In the example above, a spike in ambient noise can be observed around **11:18 AM**