MSP Customer Questionaire

Nectar End-Point-Client Customer Questionnaire

1. Customer Name (Include MSP name if applicable)
 

2. Contact Name
 

3. Contact Email
 

4. What is the scenario or use case you wish to test out with the EPC ?

1. Remote Workers Internet over VPN
2. Remote workers running direct to Internet
3. Hybrid On-Prem, both remote and on premise.

5. Do you use VPN or Security client to connect to UC or Contact Center platform?

1. Yes
2. No

6. What Security Software is installed on your device

1. Windows Defender
2. Netscout
3. Appgate SDP
4. Norton AntiVirus
5. McAfee
6. Nord Security

7.  Is split tunneling enabled or does all traffic from user’s device route across VPN?

1. Split Tunnel Enabled
2. All Traffic Routed Through VPN

8. Do you use Network Proxy software?

1. Yes
2. No

9. What kind of Proxy software do you use?

10. Do remote end users have permission to install EPC software on their local computer?

1. Yes
2. No
3. Maybe

11. How will the EPC software be deployed

1. User installed
2. Administrator Installed
3. System script push

12. Is your UC or Contact Center platform hosted in a private data center or is it a public cloud platform (Teams, Zoom, Genesys Cloud CX…)?

1. Private Data Center
2. Public Cloud

13. What operating system do you intend to install the Nectar EPC on?

1. Microsoft Windows (10/11)
2. MacOS
3. ChromeOS