---
title: "MSP Customer Questionaire"
slug: "msp-customer-questionaire"
tags: ["EPC"]
updated: 2025-06-12T17:45:11Z
published: 2025-06-12T17:45:11Z
canonical: "support.nectarcorp.com/msp-customer-questionaire"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nectarcorp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# MSP Customer Questionaire

## Nectar End-Point-Client Customer Questionnaire

[Nectar End-Point-Client Customer Questionnaire(R1).xlsx](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/Nectar%20End-Point-Client%20Customer%20Questionnaire(R1).xlsx?sv=2026-02-06&spr=https&st=2026-11-06T02%3A02%3A28Z&se=2026-11-06T03%3A02%3A28Z&sr=c&sp=r&sig=c%2FGVzw3X%2BKKXLZu1M4NG%2FTH7C2oljJzf0pn%2F8Qwodg4%3D)

1. **Customer Name** (Include MSP name if applicable)

2. **Contact Name**

3. **Contact Email**

4. W**hat is the scenario or use case you wish to test out with the EPC** ?

1. Remote Workers Internet over VPN
2. Remote workers running direct to Internet
3. Hybrid On-Prem, both remote and on premise.

5. **Do you use VPN or Security client to connect to UC or Contact Center platform?**

1. Yes
2. No

6. **What Security Software is installed on your device**

1. Windows Defender
2. Netscout
3. Appgate SDP
4. Norton AntiVirus
5. McAfee
6. Nord Security

7. **Is split tunneling enabled or does all traffic from user’s device route across VPN?**

1. Split Tunnel Enabled
2. All Traffic Routed Through VPN

8. **Do you use Network Proxy software?**

1. Yes
2. No

9. **What kind of Proxy software do you use**?

10. **Do remote end users have permission to install EPC software on their local computer?**

1. Yes
2. No
3. Maybe

11. **How will the EPC software be deployed**

1. User installed
2. Administrator Installed
3. System script push

12. **Is your UC or Contact Center platform hosted in a private data center or is it a public cloud platform (Teams, Zoom, Genesys Cloud CX…)?**

1. Private Data Center
2. Public Cloud

13. **What operating system do you intend to install the Nectar EPC on?**

1. Microsoft Windows (10/11)
2. MacOS
3. ChromeOS