Nectar DXP 1.12.2

Overview

Nectar DXP is Nectar’s secure public cloud infrastructure on Amazon Web Services (AWS). Nectar’s cloud services can be found at:

• us.nectar.services
• eu.nectar.services

Technical Notes

If you are using Foundation APM, version 2021.3 must be installed prior installing Nectar DXP. For more information, contact Nectar Support.

New Features

1. Architecture
   1. Cloud data source services: Add health check endpoint
   2. Database scaling options support on UI side (API part)
   3. Migrate on-prem Sentry to common cloud Sentry
   4. Skype database refactoring
2. Avaya
   1. Admin: Tenant variables: Show/Hide Nectar Score
   2. Summary: Add "MOS" filter
3. Nectar Diagnostics
   1.  Admin: Tenant variables: Configure ND related buffer
   2.  Avaya, Cisco, Teams: Related ND alerts addition to Session details screen
   3. Session details:
      1.  Add related sessions component (Avaya, Teams, Cisco)
      2.  Add session alerts
   4. User overview:
      1. Add Insights based on Alerts
      2.  Create a Session stitching algorithm for the Nectar Score bar chart
      3.  Quality Summary: Add new ND-related tab
      4. Integrate Nectar Diagnostic data to Totals Pie chart
4. Nectar Score:
   1. Session Summary, Call Details Historic: Histograms based on "Nectar Score"
   2. Summary: Add "Nectar Score" filter
5. RigAgent: Upgrade/start/stop multiple agents at the same time
6. Session list: Add "Warning" Insights to the session list
7. Super Admin:
   1. Add "DWH Loading State" dashboard
   2. DWH Loading State: Add side pane with detailed view
8. Teams: Allow Admins to Manage Partial User Monitoring list (DB and API part)
9. WebRTC: IP addresses: Handle the external IP addresses for the various WebRTC platforms

Improvements

1. DB improvement:
   1. Add cleanup of i_known_ext_ip for outdated load_id
   2. IP conversion to cidr handling - Teams data is initial
   3. Update i_execution_logs - create partitions by date and subpartitions by platform_id
   4. Update logic of united views creation
2. DWH improvement:
   1. Improve content of "DWH Loading State" functions
   2. Improve execution time for TEAMS  'user search' in the 'Activity: MS Teams User Audio' report
   3. Verify/update maintenance activities
3. Email alerting: Add link to specific user page in email alerts
4. IP Locations: Changes to IP Address Range Requirements
5. MS Teams:
   1. Non monitored users are present in the i_msteams_monitoring_users table after changing configuration
   2. Update logic of storing and usage teams participants, improve phones storing
6. Nectar Diagnostics:
   1. Session Details: Add thresholds to the Advanced tab
   2. Session list: Add insights from ND
7. User overview:
   1. Add ND icon on the User overview Page
   2. Change logic of Global filters apply
   3. Total Quality: Improve logic behind calculation.
8. Nectar Score: EC/Zoom sessions: Use lowest value instead of average
9. Endpoint Client:
   1. Proactive testing: Enhance Incomplete/Unknown tests presentation on the UI
   2. Get rid of Unassociated EC calls under *Related test* section (Avaya, Cisco)
10. UI/UX improvement:
    1. Alerts & Notifications: Align UX for Poor calls, Nectar Score and Jabra alerts
    2. Fix search in filters
    3. Revise RigAgent memory metric displayed in Admin tab
    4. Session Alerts: Align Logic of data visualization on UI
    5. Super Admin: Scheduled jobs: Store Users preferences
    6. Turn ON Hotjar analysis for NDXP on Prod US env
    7. User data: Eliminate the redundant phone number