Nectar DXP 1.13.3

Overview

Nectar DXP is Nectar’s secure public cloud infrastructure on Amazon Web Services (AWS). Nectar’s cloud services can be found at:

• us.nectar.services
• eu.nectar.services

Technical Notes

If you are using Foundation APM, version 2021.3 must be installed prior installing Nectar DXP. For more information, contact Nectar Support.

New Features

1. Cisco Webex Calling:
   • Historic call details quality
   • Historic call details session
   • Call details session overview and advanced
   • User and Summary overview
   • Nectar Score Location Alerts
2. Conference Room View: Rooms:
   • Added Activity State
   • Added Solstice and Crestron to the Polly Room automatically
   • Created Import Room logic (MS Teams Devices)
   • Enhanced logic to avoid growth of devices amount
   • Enhanced logic for Offline MS Teams Devices
3. Endpoint Client:
   • Updated logic for showing WebRTC related EPC tests
   • User Mapping: Added "Machine Name" column to the Grid
4. Global Filters: Added support filtration by external IP address (DB and BE level)
5. Insights:
   • Session insights based on Alerts: Apply united approach for corresponding DB function
   • Session Details: Session [corporate location] insights trends based on Alerts
6. Jabra: Handle Negative Ambient Noise value on NDXP end
7. Location Screen:
   • Added ability to search by location into the Top Search
   • Checked best possible option to use as location identification (name or id)
   • Hide "Location" item from the top search
   • Set up User role, Page Scope for filters and Key for page preference
8. MSP Enhancements: Admin: Advanced settings:
   • Configuration: Added new sub-tab "General"
   • General: Added Event Bridge Auth Configuration to "Edit General Settings" modal
   • Utilize "Display name" field (replace Tenant ID with Friendly tenant Display name)
9. Summary: Added Nectar Score trends per location
10. Tenant Summary dashboard:
    • Gather data from different sources and store them into Admin DB
    • Return data for [Average Nectar Score]
    • Return data for [Sessions (by modality)]
    • Return data for [Tenants]
    • Return data for [Tenants list]
    • Return data for [Tests (by test result)]  
    • Set Up: Define Architecture and Create basic tables in RT/Admin DBs
    • Tenant list: Create new DB function
11. Zoom:
    • DM build - add usage of zoom_meeting_participant_data
12. WebRTC:
    • Added support for Avaya Cloud platform
    • Added WebRTC sessions insights to the session details
    • Advanced screen: Modify External IP Address determination
    • Updated logic for showing WebRTC related EPC tests
    • Added support for Nova Platform and persistent WebRTC connection (Airbnb)
    • Added support for silent SSO login
    • Track WebRTC user details like last login and payload received time

Improvements

1. Conference Room View:
   • Device Detailed View: General metrics: "Show All" checkbox has no impact for rows with value "N/A"
2. Data Base:
   • DM retention period updates
   • Move population EC client versions into "before" part of dm build jobs
   • UDM - [ZOOM] switch to new model - update users usage
   • Update logic of "last partition" repopulation to always run every hour even if scheduled rebuilds for historical periods
   • Update the logic of range partition drop (fn_svc_part_drop_range_partitions) for list sub partitions
3. Endpoint Client:
   • Admin: Configuration: Change Bulk export storage config id to name
   • User Overview: Exclude EC data from filtration by Duration (show Zero-duration sessions anyway
4. UI/UX improvements:
   • Admin: Advanced Settings: Configuration sub-tab renaming and sub-tab's order change
   • Align UI for conferences (MS Teams, Zoom) to keep consistency
   • Investigation: Include tenant name in URLs
   • Tenant Display name align UI Labels thought NDXP
   • Tenant Management:
     • Sizing: Apply correct labels on UI
     • Provisioning journal: Add Sorting on the UI
   • Summary: Locations:
     • Apply new names for "Corporate and "External tabs"
     • Enhanced data presentation on Map and "Corporate"/"External tabs
   • Updated "Mobile" icon thought the app
5. User Overview:
   • Quality Summary: Include cms/vkm source for calculation all quality summary ‘sections’

Bug Fixes

1. Admin:
   • Alerts&Notifications:
     • Poor calls: Platform update is not happening
   • Configuration:
     • Add endpoint client source fields are not displaying properly
     • Rig Agent is not loaded due to Sentry error
     • Platform. Cisco: Alarms are not able to Snooze/Acknowledge in current Alarm list
   • Roles:
     • Default Readonly role: Reporting role permission should be changed to Report viewer
2. Cisco:
   • Alarms are not able to Snooze/Acknowledge in current Alarm list
   • VKM/ CMS: Sentry error when opening Conference session
   • VKM: Alerts return 500 error
   • Loading icon displaying on *List of Services* section
3. Conference Room View:
   • Devices tab: User is not allowed to connect the device to room
   • Room tab: Room view page: One more extra unknown general metric is present on the device card
4. DID Management:
   • Error code 1 appears under *All Numbers* and *All Service Locations* list
   • Null value displays on Allocation pie chart tooltip
5. Endpoint Client:        
   • Proactive Testing: Sentry error after navigating to test summary page
   • 'Related Tests' option doesn't trigger any request when open critical status icon
6. Events: View Events: Null value is appearing in the description field
7. Global Filters:
   • Call Details: Users/Endpoint filter: fixed showing duplicate AD users in search list
   • Invalid WebRTC users are get listing in search result
   • Session Type: 'Conference' sessions are still shown in session list when unchecked
8. Jabra:
   • Sessions return sentry errors
   • Session summary page keeps loading
9. MS Teams:
   • Conference: Mouse hover on Network returns sentry errors in timeline
   • Session details: Long running fn_teams_get_session_details
   • Session summary: Unsupported Client Version status is not highlighting correctly
10. Provisioning getting failed for data source configuration
11. Quality Details: UCD score quality unnknown for inbound calls
12. Session summary:
    • Insight message tooltip is not appearing on mouse hover
    • Session alert metric data is not displaying in tooltip
13. Summary: Locations:
    • External: Sentry error 'Cannot read properties of null if try to apply WebRTC platforms
    • Incorrect Info icon
14. Time Duration data are displaying in different format across the pages
15. UI/UX: Infinite spinner on multiple pages
16. User Overview: User has only 'Locations' data available on Quality Summary
17. WebRTC: Platform calls are not get listing under session list
18. Zoom:
    • 400 error appearing while adding the Oauth app details
    • Blank participant is shown up in Participants list
19. WebRTC: Incorrect duration calculation fix for Genesys WebRTC app
20. Resolved Datagate Gateway Timeout Error (504) due to frequent event acknowledgement
21. SSO: Get rid of 500 error returned when trying regenerate SSO configuration