Overview

Nectar DXP is Nectar’s secure public cloud infrastructure on Amazon Web Services (AWS). Nectar’s cloud services can be found at:

• us.nectar.services
• eu.nectar.services

Technical Notes

If you are using Foundation APM, release 2021.3 or later must be installed prior installing Nectar DXP. For more information, contact Nectar Support.

New Features

1. Analytics
   • Added a Resource Usage widget
   • Added a new displayable column called [Response Code] to the [View] tab for the [Quality Details, Session List] widget
2. Architecture
   • Added rate limiting support for Admin and Dashboard APIs
   • Added SSL support for Real-Time and Data Warehouse JDBC data source connections
3. Conversation Journey View (CJV)
   • Introduced a new "Response code" item for ND Leg Card
   • Updated scheduling to be able setup starts of Journey builds, aligned with Avaya & Diagnostics builds
4. Custom Branding
   • Introduced the ability for clients to customize the color scheme of the Nectar DXP platform.
   • Added the ability to replace mentions of [Nectar] and [Nectar Score]
   • Added the capability to replace Nectar branding with custom branding for individual environments
   • Application:
     • Indicators: Review Nectar Score, MOS, Quality, Jabra Score, Tests, Alerts, (in order to match with new color scheme)
     • Icons: Review icons (in order to match with new color scheme)
     • Fonts: Review Fonts changes
     • Charts: Review charts (in order to match with new color scheme)
5. Database Improvements:
   • Updated the usage of keys for nectar diagnostic session details and Session List
6. Events:
   • Added the [Params] fields to the Historic table API
7. Large Tenant Mode:
   • Introducted a Large Tenant Mode (LTM). This has been designed for tenants that have a large quantity of sessions per day which can affect the performance of the UI. Tenants that have this mode enabled will have the following effects: 
     • Limited filters to a core set for the [Call Details - Historic] and [Quality Details] screens:
       • Time Period
       • Modality
       • Platform
       • Corporate Location
       • Session Type
       • Nectar Score
     • Removed Auto-Update checkbox
       • A spinner component has been added to show when the next filter execution will occur
8. Multi-Service Provider (MSP) Roles
   • Added a role to allow an MSP to create additional MSP roles with access to subset of available tenants
   • Created a list with Custom MSP roles
   • New support for custom MSP roles in SP user creation/edit
   • Handle RBAC for MSP User with Custom Role
9. Portal Auth
   • Introduced a new feature to allow users to create and use personal API access tokens for API authentication instead of basic auth
   • Implemented a fallback mechanism for JSON Web Token when signature exception
10. Tenants Summary (DB and BE)
    • Added Sessions, Avg Nectar Score components
    • Added Tenants, Tests components
11. UI
    • Introduced the ability for users to toggle between light and dark mode
12. WebRTC
    • Nectar DXP will now track WebRTC client logins separately from the User logins
      • A new section under Admin will appear for WebRTC which will display the logged in WebRTC users

Improvements

1. Avaya: Expand a list of "dictionary" tables to store historical records from RIG
2. Cisco CUCM: clusters not showing in Call Details
3. Conference Rooms: Device Details page: Teams Room devices showing unknown for peripheral metrics
4. Diagnostics Integration - Quality Details: Duplicate sessions are listing for same locaiton
5. MS Teams - Skip Client Secret field validation on Edit when Certificate is used for Teams Config
6. Quality Details - Session List: Added missing IP address information
7. Increased audit logging to 1 year across all environments

Fixes

1. Account Settings page does not respond when clicked
2. Analytics:
   • 403 error message appearing when try to Edit Analytics report as SP Custom Role user
   • Create report. Widgets configuration: wrong date range is present on the first day of month after selecting 'Month to date' option
   • Reports progress are getting failed
3. Admin: Roles: Administrator role user is getting logged out while trying to access Roles menu
4. Events: View Event: Description is not displaying
5. MS teams: Call queue Report and Call list mismatch
6. MSP:
   • Custom Role User: Tenant selector is appearing after login for one tenant mapped user
   • Custom SP role: 403 access denied appearing while deleting the Analytics report
   • All service providers are not get listing
   • Error on creating user using SP roles
   • Users: Created user is not get listing
   • Service providers are not listing
7. Pinned user list: Associated platform Icon is not appearing in user detail
8. Provision: Prod US: Some tenants are not de-provisioned due to 'Unable to clean unknown schema'
9. Summary: Locations list: 'Avg Nectar Score' option cannot be clicked over specific area
10. Theme: Dark mode revert back on page refresh after light mode theme update
11. Zoom: Non-account user icon is not appearing in the participants list