---
title: "Nectar DXP 1.18.4"
slug: "nectar-dxp-1184"
updated: 2025-09-01T16:47:08Z
published: 2025-09-01T16:47:08Z
canonical: "support.nectarcorp.com/nectar-dxp-1184"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nectarcorp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Nectar DXP 1.18.4

# Overview

**DXP release 1.18.4** **introduces several new features including our new Event Handling which gives users more control over which events get sent to AWS. There are also changes to Zoom, Rooms & Devices, and more, so read on for details.**

Nectar DXP is Nectar’s secure public cloud infrastructure on Amazon Web Services (AWS). Nectar’s cloud services can be found at:

- us.nectar.services
- eu.nectar.services

## Technical Notes

If you are using Foundation APM, release **2021.3** must be installed prior installing Nectar DXP. For more information, contact [Nectar Support](mailto:support@nectarcorp.com).

# New Features

1. Genesys Cloud: Historic: Insights Widget: Adjusted list with Genesys-Driven insights (ACD, IVR, Customer)
2. Event Delay, Exclusion filters and Deduplication:
  1. Admin DB/API - Created tables and corresponding APIs to manage event service window configuration
  2. Created Drools rules from service window JSON config
  3. General tab: Implemented Events Management Features: Delay, Execution filter, Manitulation
  4. JSON Editor component: Introduced a Full Screen feature to enhance UX with JSON creation
  5. Implemented event APIs to return list of active and delayed events
  6. Tenant tab: Implemented Events Management Features: Delay, Execution filter, Manitulation
  7. Service Windows:
    - Admin DB/API - Created tables and corresponding APIs to manage event service window configuration
    - Time-based event exclusion Table Grid
    - Time-based event exclusion Modal
3. MSP Enhancemets:
  1. Adjusted "Add Service Provider" modal with AWS Event Bus
  2. Service Providers Grid: Enriched Table with " AWS Event Bus" column
4. WebRTC -> Admin -> Users: Introduced an ability to export list of WebRTC Users
5. Zoom:
  1. Adjusted logic to hide irrelevant sections (Video, App Sharing) relay on "scenarioId"
  2. Alerts: API refactoring and gf function adjustments
  3. Improved logic of critical alert level identification(DM Build/Alerts+Insights, Graphs, quality)
  4. Updated logic for Session Scenario Determination (switch from location-driven to user-driven logic)
6. Zoom Phone:
  1. Introduced new parameters to support Zoom Phone source
  2. Historic:
    - Adapted existing logic to support new sub-source
    - Adjusted with complex session ID
    - Adjusted fn_zoom_gf_session_modality + Corresponding API
  3. Session Details Adaptation:
    - Adapted existing logic to support sub-source
    - Adjusted API in purpose to receive Callee data related to the session (device, client version, network type)
    - Adapted related functions in purpose to support AUDIO histograms from Zoom Phone sub-source
    - Insights/Alerts: Adapted related functions in purpose to support Zoom Phone sub-source
    - Advanced: Replaced ZOOM MEETING/WEBINAR SUMMARY with ZOOM SUMMARY
    - Advanced: Adapted existing logic to support sub-source
  4. Updated DM BUILD for Zoom Phone and update related to BUILD functions

# Improvements

1. Conversation Journey:Genesys-Driven Journey: Now shows the number instead of the location for customer legs in the timeline.
2. Cisco CUCM: Nectar Score: Normalized CMR data in purpose to show "Unknown" Nectar score for specific cases
3. Custom: Hidden the Expand icon for disabled accordion state (pooler type=status)
4. Various database improvements:
5. Events -> Current/Historic: Added a time stamp parameter into event details functions
6. Session Details: Updated Caller/Callee/Summary Response Structure (Refactored)
7. Session List -> Export: Aligned Export results with UI on Historic/Quality
8. Rooms & Devices: Rooms, Device Details: Updated the UI/UX for the components (Health/Activity State)
9. Nectar Diagnostics:
  1. 9.1. Data Source Config: Password field should not be shown in the UI on Edit Modal
  2. 9.2. Session Details: Advanced:
    - Enrich Quality details with Buffer Discards
    - Expose the three correlation ID fields in the UI
10. 10. UI/UX:
  - Active Alarms: Components Redesigned
  - Removed Nectar 10 references (SSO config, Zoom Integration)

# Bug Fixes

1. Admin -> Configuration -> WebRTC: Empty error popup appears for Display Name field validation
2. Alerts Notifications: Non-informative message is displayed if Alert name start with space
3. Cisco Server Metrics: Graph duplicates if change Time Period after opening metrics details
4. Dashboard -> Platform -> Custom: Edit button was enabled for agents
5. EC: Users/Endpoints: Test sessions were not listing for webex user mapped with endpoint
6. Events:
  - Administrator role user gets logged out with 403 Forbidden error while selecting alarm
  - Auto update option not visible when LTM mode is ON
  - Error message on view event details
7. Genesys Cloud: Unassociated Endpoint client sessions are get listing under related test
8. Rooms & Devices: Status alert icons are not displaying in the Rooms & Devices notification emails in Gmail
9. User Overview: Sessions were not appearing after filtration
10. View Event: When user hovers over the alert icon, it shows the alert value instead of alert name
11. WebRTC: MS Teams: Unknown Nectar score and Empty advance tab is appearing for Video modality session summary
12. Zoom Phone: Zoom Phone related tables are missing in diagnostics list
13. Zoom QSS:
  - Live: Invalid Caller and Callee information is listing in summary