---
title: "NTR VKM Configuration Guide"
slug: "ntr-vkm-configuration-guide-1"
updated: 2022-06-06T21:01:26Z
published: 2022-06-06T21:01:26Z
canonical: "support.nectarcorp.com/ntr-vkm-configuration-guide-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.nectarcorp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# NTR VKM Configuration Guide

## Overview

NICE Trading Recording (NTR) is a next-gen IP, voice recording solution. NTR supports all major recording interfaces, such as E1 and IP for PBX platforms like Avaya and Cisco, as well as other telephony vendor, network environment, and organizational structures.

The NTR Vendor Knowledge Module (VKM) provides health and performance monitoring, inventory discovery, CDR collection, and dependency trees for the NTR platform. The VKM provides system monitoring as part of Nectar Foundation and used by the Nectar Call Analysis Module (CAM).

### About this Guide

This guide provides the instructions to configure the monitoring and management of the NTR system using the Nectar NTR VKM, a component of Nectar Foundation.

This guide explains how to:

###### [Configure the NTR](/docs/ntr-vkm-configuration-guide-1#_bookmark9)

###### [Configure the NTR VKM](/docs/ntr-vkm-configuration-guide-1#_bookmark14)

###### [Configure VKM Options](/docs/ntr-vkm-configuration-guide-1#_bookmark26)

###### [View Collections](/docs/ntr-vkm-configuration-guide-1#_bookmark28)

###### [View Inventory](/docs/ntr-vkm-configuration-guide-1#_bookmark34)

###### [Manage Events](/docs/ntr-vkm-configuration-guide-1#_bookmark36)

###### [Manage Notifications](/docs/ntr-vkm-configuration-guide-1#_bookmark41)

###### [NTR VKM and Nectar UCMP](/docs/ntr-vkm-configuration-guide-1#_bookmark46)

###### [Manage System Configurations](/docs/ntr-vkm-configuration-guide-1#_bookmark53)

### Audience

This guide is intended for system administrators or engineers who have system administration access and technical knowledge of the NTR platform along with a familiarity with deploying Nectar Foundation.

### Supported Software Versions

- Nectar UCMP v8.7
- Nice Trading Recorder v6.5

### 

## Configure the NTR

Configuring NTR includes the following tasks:

###### [Configure NTR to Send SNMP Traps](/docs/ntr-vkm-configuration-guide-1#_bookmark10)

###### [Configure Windows Server for SNMP Polling](/docs/ntr-vkm-configuration-guide-1#_bookmark11)

###### [Configure NTR Database Data Collection](/docs/ntr-vkm-configuration-guide-1#_bookmark12)

### Configure NTR to Send SNMP Traps

For the NTR VKM to monitor alarms, the NTR system must be configured to send SNMP traps to the RIG.

Follow these steps to configure the NTR system:

1. Login to the NTR web interface.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-f502kz4e.jpe?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 2-1 NICE Recording*

1. Select **System Installation** in the top menu bar.
2. Configure the trap settings in the **SNMP monitoring** panel using one of the following.

***Note***

*You may need to maximize the browser for this box to be displayed.*

- 
  - If the SNMP version is **SNMP v1 (all)**, then add/enter the RIG IP address in the **SNMP v1 server address** field.

***Note***

*If a system is already receiving the* ***v1*** *traps, separate the IP addresses using a semicolon.*

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-dacbdfy1.jpe?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-lovfspj5.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 2-2 SNMP v1 (All)*

- 
  - If the SNMP version is **SNMP v1 (all) & v2 (error traps)**, then add/enter the RIG IP address in the **SNMP v1 server address** field and in the **SNMP v2 server address** field.

***Note***

*If a system is already receiving the* ***v1*** *traps, separate the IP addresses using a semicolon.*

*If a system is already receiving the* ***v2*** *traps, separate the IP addresses using a semicolon.*

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-w0qjzm6g.jpe?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-0j5q27ar.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

1. Click **Save Changes**.

*Figure 2-3 SNMP v1 (All) & v2 (Error Traps)*

1. Select **System Installation** in the top menu bar.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-5448brug.jpe?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 2-4 NICE Recording*

1. Select **Settings Per Recorder**.
2. Select the core server.
3. Notice the value, such as ***10 seconds***, in the **SNMP Keep Alive Interval** field.
4. Click **Save Changes**.

### Configure Windows Server for SNMP Polling

For the NTR VKM to monitor the critical NTR services, the Windows server running NTR must be configured to allow SNMP polling.

Follow these steps to configure the Windows server:

1. Open **Windows Services** from the **Administrative Tools Start menu**. The **Services** window appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-ixbfvi4y.jpe?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 2-5 Services*

1. Right-click on the **SNMP Service** and select **Properties**. The **SNMP Service Properties** window appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-ifd9vkdb.jpe?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

1. Click the **Security** tab.

*Figure 2-6 SNMP Service Properties*

1. Click **Add** in the **Accepted Community Names** box.

The **SNMP Service Configuration** window appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-hnxjldjn.jpe?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 2-7 SNMP Service Configuration - Community Rights*

1. Set the **Community Rights** to **READ ONLY**.
2. Configure **Community Name**.
3. Click **Add**.

##### Select Accept SNMP packets from these hosts.

1. Click **Add** in the **Accept SNMP packets from these hosts** box. The **SNMP Service Configuration** window appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-bgs60vrc.jpe?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 2-8 SNMP Service Configuration - IP Address*

1. Enter the RIG IP address in the **Host name, IP or IPX address** field.
2. Click **OK**.
3. Click the **General** tab.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-lqkboam4.jpe?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 2-9 General Tab*

1. Verify the **Startup type** is set to **Automatic**.
2. If the **Service status** is not ***Started***, click **Start**.
3. Once the service starts, click **OK**.

### Configure NTR Database Data Collection

For the NTR VKM to collect inventory data and auto-discover the NTR servers, an ODBC connection to the NTR database is required.

- The ODBC access must be configured in the **MySQL** and should be set up with a read only account.
- The database must be configured to listen on an IP address accessible from the network (i.e., it cannot bind to 127.0.0.1).

## Configure the NTR VKM

The NTR VKM is designed to monitor the NTR system using alarm information received via the SNMP traps, collect performance data using SNMP GETs, and collect inventory and call data via an ODBC connection to the NTR MySQL database.

The NTR system must be configured to send alerts via SNMP traps to Nectar Foundation. Read only SNMP access must be enabled on the Windows server and the **Add NTR System Configuration** window.

Configuring NTR VKM includes the following tasks:

###### [Enable the NTR VKM](/docs/ntr-vkm-configuration-guide-1#_bookmark15)

###### [Add a NTR System Configuration](/docs/ntr-vkm-configuration-guide-1#_bookmark16)

###### [Enable Data Export](/docs/ntr-vkm-configuration-guide-1#_bookmark20)

###### [Configure Collections](/docs/ntr-vkm-configuration-guide-1#_bookmark21)

###### [Run Collections](/docs/ntr-vkm-configuration-guide-1#_bookmark22)

###### [Upload NTR Files](/docs/ntr-vkm-configuration-guide-1#_bookmark23)

###### [NTR File Storage](/docs/ntr-vkm-configuration-guide-1#_bookmark24)

### Enable the NTR VKM

Follow these steps to enable the NTR VKM:

1. Navigate to **RIG** > **Module Configuration**. The **Module Configuration** window appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-kzadw315.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

|  |
| --- |
|  |  |
|  |
|  |  |
|  |

*Figure 3-1 Activate NTR VKM*

1. Select **NICE NTR**; then click **Apply**.

***Note***

*Contact Nectar for the proper license.*

1. To restart the RIG and apply the changes:
  1. Navigate to **RIG > Admin > Restart**.
  2. When the following message appears, click Yes.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-dpvmjqaf.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 3-2 Restart*

***Note***

*After you enable this module,* ***NICE > NTR*** *is now a module under the* ***Modules***

*menu.*

### Add a NTR System Configuration

Before you can deploy the NTR VKM, you must onboard the NTR system to be monitored by the Nectar Unified Communications Management Platform (UCMP). The NTR system can be one of the following deployments:

| **Deployment** | **Supports ...** |
| --- | --- |
| **Small Medium Business (SMB)** | - Single server, all-in-one platform, with all recording software components running on the same server. |
| **Semi-Distributed** | - Multi-server platform with the software components running on separate servers (minimum of three servers required). |
| **Fully Distributed** | - Different servers for each component of the recording solution: - One server with the Core Server software - One server with the CTI Server software - One or more servers with the Recording Channels software |
| **Multi-Zone Multi-Core** | - Multi-zone Enterprise that spans multiple sites across a WAN or that requires more than 4000 recording channels. - Uses any of the previous three platforms as building blocks with each supporting one or more zones. |

Follow these steps to add a NTR system configuration:

1. Navigate to **Modules > NICE > NTR**.

The **NTR Setup - Configuration** window appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-1ko0y7s5.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 3-3 NTR Setup - Configuration*

1. Right-click in the **Configuration** pane and select **Add**.

The **Add NTR System Configuration - General** windows appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-0r5ecote.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 3-4 Add NTR System Configuration - General Tab*

1. Enter the following information:

| **Parameter** | **Description** |
| --- | --- |
| **System Name** | Enter the name of the NTR system configuration to be onboarded. |
| **Description** | Enter a description for the NTR system configuration. |
| **IP Address** | Enter the IP address of the NTR system. |
| **Data Export** | Select whether or not to enable the data export for this particular NTR system. To enable later, see [***Enable Data Export***](/docs/ntr-vkm-configuration-guide-1#_bookmark20). ***Note:*** *The VKM option,* ***exportEnabled****, that controls the overall data export on the RIG must also be set to* ***true****. If not, data will not be exported. For more information, see* [***Configure VKM Options***](/docs/ntr-vkm-configuration-guide-1#_bookmark26)*.* |
| **Use SNMP** | Select whether or not to enable SNMP. For more information, see [***Configure SNMP***](/docs/ntr-vkm-configuration-guide-1#_bookmark18). |

*Table 3-1 System Configuration*

1. [***Configure SNMP***](/docs/ntr-vkm-configuration-guide-1#_bookmark18), if enabled.

###### [Configure Database](/docs/ntr-vkm-configuration-guide-1#_bookmark19).

1. Click **OK**.

***Note***

*For information on editing or removing a system configuration, see* [***Manage***](/docs/ntr-vkm-configuration-guide-1#_bookmark53) [***System Configurations***](/docs/ntr-vkm-configuration-guide-1#_bookmark53)*.*

#### Configure SNMP

The NTR VKM supports polling information via SNMP v1, v2, and v3. Follow these steps to configure SNMP, if enabled:

***Note***

*SNMP is enabled when you select the* ***Use SNMP*** *check box under the* ***General*** *tab.*

1. From the **Add NTR System Configuration** window, click the **SNMP** tab.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-9inpzbdh.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 3-5 Add NTR System Configuration - SNMP Tab*

1. Complete the following fields:

| **Parameter** | **Description** |
| --- | --- |
| **SNMP Vx** | Select one of the following for the SNMP version: - **V1** - **V2** - **V3** |
| **Port** | Enter the port number to receive general SNMP messages; default value is **161**. |
| **Community** | Enter the community string. ***Note:*** *Do not include a space in the community string name. If you include a space, the VKM will not poll correctly.* |
| **Authentication** | Select one of the following authentications, if using SNMP **V3** only: - **None** - **MD5** - **SHA** |
| **User ID** | Enter the user ID set up for the SNMP read only community string (for SNMP **V3** only). |

*Table 3-2 SNMP*

| **Parameter** | **Description** |
| --- | --- |
| **Password** | Enter the password set up for the SNMP read only community string (for SNMP **V3** only). |
| **Privacy Protocol** | Select a protocol from one of the following: - **None** - **DES** - **AES** - **AES-192** - **AES-256** ***Note:*** *Enabled for SNMP* ***V3*** *only.* |
| **Privacy Password** | Enter a password for the Privacy Protocol. ***Note:*** *Enabled for SNMP* ***V3*** *only.* |

#### Configure Database

*Table 3-2 SNMP*

The NTR VKM must be able to connect to the NTR Core Server MySQL database using an ODBC connection. The NTR VKM is used by the CAM.

Call records are collected using the ODBC connection to the NTR Core Server MySQL database on the NTR system.

Follow these steps to configure the database:

1. From the **Add NTR System Configuration** window, click the **Database** tab.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-r4xd7f0u.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 3-6 Add NTR System Configuration - Database Tab*

1. Complete the following required fields:

| **Parameter** | **Description** |
| --- | --- |
| **Database Name** | Enter the name of the NTR Core Server MySQL database. |
| **Port** | Enter the port number for connections to the NTR Core Server MySQL server. The default value is **3306**. |
| **Username** | Enter the username associated with the NTR Core Server MySQL database. |
| **Password** | Enter the NTR Core Server MySQL database password. |

*Table 3-3 Database*

***Note***

*If you fail to populate a required field and you click* ***OK****, you will get an error message with the listed fields that need to be completed.*

- 
  1. **Enable Data Export**

The NTR VKM can export call records and user data and send the data to the CAM server. Follow these steps to enable data export for a selected NTR system, if not already enabled:

***Note***

***Data Export*** *can also be enabled when you add the NTR system configuration and select the* ***Data Export*** *check box under the* ***General*** *tab.*

*For more information, see* [***Add a NTR System Configuration***](/docs/ntr-vkm-configuration-guide-1#_bookmark16)*.*

1. Navigate to **Modules > NICE > NTR**.

The **NTR Setup - Configuration** window appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-a2cdb2us.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 3-7 Enable Data Export*

1. Right-click on a NTR system and select **Enable Data Export**.

***Note***

*The VKM option,* ***exportEnabled****, that controls the overall data export on the RIG must also be set to* ***true****. (The default is* ***false****.) If not, data will not be exported.*

*For more information, see* [***Configure VKM Options***](/docs/ntr-vkm-configuration-guide-1#_bookmark26)*.*

When enabled, notice that **enabled** appears in the **Data Export** column.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-ohv2cpo4.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-t4p0jn39.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 3-8 Enable Data Export*

***Note***

*To disable Data Export, right-click on a NTR system and select* ***Disable Data Export****. Notice that* ***disabled*** *appears in the* ***Data Export*** *column.*

- 
  1. **Configure Collections**

Follow these steps to configure collections:

***Note***

*When you add or edit the NTR system parameters, the system automatically configures/re-configures the collections without any additional user action.*

1. Navigate to **Modules > NICE > NTR**.

The **NTR Setup - Configuration** window appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-b9hpswvg.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

|  |
| --- |
|  |
|  |

*Figure 3-9 Configure Collections*

1. Select a NTR system configuration; then right-click and select **Configure Collections**. The system configures the collections.

***Note***

*This is an underlying process that you cannot view.*

- 
  1. **Run Collections**

Follow these steps to run collections:

1. Navigate to **Modules > NICE > NTR**.

The **NTR Setup - Configuration** window appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-5j33zd21.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

|  |
| --- |
|  |
|  |

*Figure 3-10 Run Collections*

1. Right-click on a NTR system configuration and select **Run Collections**.

***Note***

*This is an underlying process that you cannot view.*

- 
  1. **Upload NTR Files**

Generated files upload automatically. However, before uploading, you must configure the following VKM parameters:

- Destination Host (**uploadHost**)
- Port (**uploadPort**)
- Directory (**uploadDestDir**)

For more information on configuring VKM options, see [***Configure VKM Options***](/docs/ntr-vkm-configuration-guide-1#_bookmark26).

- 
  1. **NTR File Storage**

The NTR VKM generates two types of csv files:

- Call records data
- User data

These files are generated and stored in the following directories, which are created during RIG startup:

##### cdr/nice

##### archive/nice

When these files get generated, the data is first stored in the **cdr/nice** folder until the files are transferred to the destination CAM server. After the files are successfully transferred, they are stored in the **archive/nice** folder. Any files that remain in the **cdr/nice** folder did not transfer.

***Note***

*At this time, if a file does not transfer, there is no attempt to re-transfer that file.*

#### cdr folder

Follow these steps to navigate to the **cdr/nice** folder:

1. Navigate to **RIG** > **File Manager**. The **File Manager** window appears.
2. Locate the **cdr** folder in the application folder.
3. Locate the **nice** folder in the **cdr** folder.
4. View the following example path:

**C:\***applicationhomedirectory***\cdr\nice**

1. View a list of **csv** files in the **nice** folder, for example:

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-dzzxk9r4.jpe?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 3-11 Data Files*

#### archive folder

Follow these steps to navigate to the **archive** folder:

1. Navigate to **RIG** > **File Manager**. The **File Manager** window appears.
2. Navigate to the folder where the application is installed.
3. Locate the **archive** folder in the application folder.
4. Locate the **nice** folder in the **archive** folder.
5. View the following example path:

**C:\***applicationhomedirectory***\archive\nice**

1. View a list of archived files in the **nice** folder, for example:

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-1fovoj3w.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 3-12 Archived Files*

## 4.Configure VKM Options

Follow these steps to configure the VKM options for the NTR system:

1. Navigate to **Modules > NICE > NTR**.

The **NTR Setup - Configuration** window appears.

1. Click the **VKM Options** tab.

The **NTR Setup - VKM Options** window appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-8nl3hzuk.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 4-1 NTR Setup - VKM Options*

1. View a list of the following parameters:

| **Parameter** | **Description** |
| --- | --- |
| **collectionCronString** | - Identifies the time/frequency of when the NTR collections are executed. - The default value cron string is **0 23 ***?**, which means the collections execute every day at 23:00 or 11:00 PM. |
| **eventRetention** | - Identifies the number of days to retain NTR events. - The default value is **60** days. |
| **exportEnabled** | - Specifies whether or not the call data exporting process is enabled on the RIG. Values include: - **True** - **False** - The default value is **False**. |

*Table 4-1 VKM Options*

| **Parameter** | **Description** |
| --- | --- |
| **exportInterval** | - Identifies the frequency in seconds of querying the NTR database and uploading a data file to a destination. - The default value is **300 seconds**. |
| **exportSeqNum** | - Identifies the last number used to generate call and user data CSV files. ***Note:*** *This parameter should not be changed manually.* |
| **fileRetention** | - Defines the duration to store CSV call and user data files on the RIG. - The default value is **10 days**. |
| **handleNtrEvents** | - Specifies whether or not to enable NTR events. - The default value is **true**. |
| **keepaliveTimeout** | - Defines the interval after which the NTR keep-alive event will change the alert level to 5, if no new NTR keep-alive event for the system is received. - The default value is **70 seconds**. |
| **queryExecutorCount** | - Defines the number of MySQL database queries that can be executed at once. - The default value is **5**. - Used when configuring more than one NTR system. |
| **retentionFrequency** | - Defines the CSV files retention frequency in hours. |
| **uploadDestDir** | - Identifies the destination directory on the specified host. - The default value is **/**. |
| **uploadEnable** | - Specifies whether or not upload is enabled. - The default value is **false**. |
| **uploadHost** | - Identifies the host IP address or FQDN to upload call records in CSV format. |
| **uploadPassword** | - Identifies the password that is used to establish connection to the specified host. |
| **uploadPort** | - Identifies the port number to be used. - This parameter is *optional*. - If the port number is not specified, then the default value for the selected schema is used. |
| **uploadScheme** | - Specifies the upload schema to be used: - **ftp** - **ftps** - **sftp** - The default value is **sftp**. |
| **uploadUsername** | - Identifies the username that will be used to establish connection to the specified host. |

*Table 4-1 VKM Options*

1. To change a value, right-click on the VKM option and select **Edit**:

The **Edit VKM Option** window appears for that option/parameter.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-qpqj66cb.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 4-2 Edit VKM Option*

1. Enter the new value for the parameter; then click **Update**.

The new value appears for the parameter in the **VKM Options** list.

***Note***

*Generated files upload automatically. However, before uploading, you must configure the following VKM parameters:*

- *Destination Host (****uploadHost****)*
- *Port (****uploadPort****)*
- *Directory (****uploadDestDir****)*

***Note***

*If troubleshooting creates a need to disable NTR events, you need to change the* ***handleNtrEvents*** *parameter.*

*For more information, see* [***Disable Events***](/docs/ntr-vkm-configuration-guide-1#_bookmark39)*.*

## 5.View Collections

Follow these steps to view a list of collections for the NTR system:

1. Navigate to **Modules > NICE > NTR**.

The **NTR Setup - Configuration** window appears.

1. Click the **Collections** tab.

The **NTR Setup - Collections** window appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-arif47g5.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 5-1 Collections Tab*

1. Select a NTR system in the **NTR Systems** pane.
2. View the **Collections** for the selected NTR system in the **Collections** pane.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-k01cb5nn.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-2n0djh3q.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 5-2 Collections*

1. View collection data for the system configuration, such as:

##### Name

##### Status

##### Schedule

##### Last Execution

##### Last Execution Duration

1. Right-click on a collection and select one of the following:

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-b3y1ayhi.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-1r953x7m.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-1s5dnoa6.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 5-3 Collections*

###### [Enable a Collection](/docs/ntr-vkm-configuration-guide-1#_bookmark29)

###### [Disable a Collection](/docs/ntr-vkm-configuration-guide-1#_bookmark30)

###### [Change a Collection Schedule](/docs/ntr-vkm-configuration-guide-1#_bookmark31)

###### [Execute a Collection](/docs/ntr-vkm-configuration-guide-1#_bookmark32)

### Enable a Collection

Follow these steps to enable a collection for a particular NTR system:

###### [View Collections](/docs/ntr-vkm-configuration-guide-1#_bookmark27).

1. Select the collection you want to enable.
2. Right-click on the collection and select **Enable**.

The **Enabled** column for the system changes to **true**.

### Disable a Collection

Follow these steps to disable a collection for a particular NTR system:

###### [View Collections](/docs/ntr-vkm-configuration-guide-1#_bookmark27).

1. Select the collection you want to disable.
2. Right-click on the collection and select **Disable**.

The **Enabled** column for the system changes to **false**.

### Change a Collection Schedule

Follow these steps to change the collection schedule for a particular NTR system:

###### [View Collections](/docs/ntr-vkm-configuration-guide-1#_bookmark27).

1. Select the collection you want to change.
2. Right-click on the collection and select **Change Cron String**. The **Update Cron String** window appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-42u3n78o.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 5-4 Update Cron String*

1. Enter the new collection schedule using a Cron expression.
2. Click **OK**.

### Execute a Collection

Follow these steps to execute a collection:

###### [View Collections](/docs/ntr-vkm-configuration-guide-1#_bookmark27).

1. Select the collection you want to execute.
2. Right-click on the collection and select **Execute Now**.

## 6.View Inventory

The NTR system uses a database query to determine the IP address and state of each server (Core, Satellite, CTI, and Recording). The results are displayed on the **NICE NTR Inventory** window under the respective Server tab. Each server that is discovered with this query is also polled and added to the dependency tree. For more information, see [***NTR VKM and Nectar UCMP***](/docs/ntr-vkm-configuration-guide-1#_bookmark46).

***Note***

*The frequency of the database query is specified in the VKM Options.*

*For more information, see* [***Configure VKM Options***](/docs/ntr-vkm-configuration-guide-1#_bookmark26)*.*

The NTR system also pulls the following data:

- Channels
- License Information
- Locations
- Content Rules
- Users
- Retention Rules
- Targets
- Litigation Hold
- Link Controllers

The results are displayed on the **NICE NTR Inventory** window under the respective data tab. Follow these steps to view and verify the collected inventory data:

1. Navigate to **Reports > Inventory** > **NICE NTR**.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-qzqka7qp.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 6-1 Reports > Inventory > NICE NTR*

The **NICE NTR Inventory** window appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-du36jho9.jpe?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 6-2 NICE NTR Inventory*

1. Select a NTR system in the **NTR Systems** pane to view data for the selected NTR system in the right pane.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-0w8exim3.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-46802o4s.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 6-3 Inventory Data*

1. Notice the different tabs of data in the right pane.
2. Select a tab, such as **Core Servers** or **Satellite Servers**, to view the corresponding data.

## Manage Events

This section explains how to:

###### [View Events](/docs/ntr-vkm-configuration-guide-1#_bookmark37)

###### [Disable Events](/docs/ntr-vkm-configuration-guide-1#_bookmark38)

### View Events

The NTR VKM allows you to view NTR-specific event(s) that are created when the NTR trap is received.

Follow these steps to view NTR-specific events for a Blue Wave director:

1. Navigate to **Modules > NICE > NTR**.

The **NTR Setup - Configuration** window appears.

1. Click the **NTR Events** tab.

The **NTR Setup - Events** window appears.

1. View the **Events** and associated information.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-00qysvwu.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-lulgyn8m.jpe?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 7-1 Events*

1. Right-click on an event and select one of the following:

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-w90xr06m.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-712oel0b.jpe?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-hl6w0my0.jpe?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 7-2 Commands*

| **Command** | **Description** |
| --- | --- |
| **Edit** | - Opens the **NTR Event Comments** window. - Used to enter or edit comments about an event. |
| **Take Ownership** | Sets the **Owner field** for the event to the current user name (who selected the menu option). |
| **Release Ownership** | - Clears the **Owner** field for the event, if the user who selected the menu option is the current owner. - If the user is not the current owner, the action has no effect. |
| **Manually Attend** | - Sets the **Status** field to clear and stops the **Elapsed Time** field from incrementing. - Sets the event alert level to 1. |

### Disable Events

*Table 7-1 Event Commands*

If troubleshooting creates a need to disable NTR events, you need to change the

**handleNtrEvents** parameter.

Follow these steps to disable NTR-specific events:

1. Navigate to **Modules > NICE > NTR**.

The **NTR Setup - Configuration** window appears.

1. Click the **VKM Options** tab.

The **NTR Setup - VKM Options** window appears.

1. Locate and select the **handleNtrEvents** option; then right-click and select **Edit**. The **Edit VKM Option** window appears for the option/parameter.
2. Select **false** using the drop-down; then click **Update**.

The new value appears for the parameter in the **VKM Options** list. For more information, see [***Configure VKM Options***](/docs/ntr-vkm-configuration-guide-1#_bookmark26).

## Manage Notifications

This section explains how to:

###### [Add a Notification](/docs/ntr-vkm-configuration-guide-1#_bookmark42)

###### [Edit a Notification](/docs/ntr-vkm-configuration-guide-1#_bookmark43)

###### [Remove a Notification](/docs/ntr-vkm-configuration-guide-1#_bookmark44)

### Add a Notification

Follow these steps to add a notification:

1. Navigate to **Modules > NICE > NTR**.

The **NTR Setup - Configuration** window appears.

1. Click the **Notifications** tab.
2. Click **Add**.

The **Add Notification Group** window appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-iko19e73.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 8-1 Add Notification Group*

1. Enter the following information about the new notification; then click **OK**.

| **Command** | **Description** |
| --- | --- |
| **Name** | Enter the name of the new notification. |
| **Enabled** | Select this check box to enable the new notification. |
| **Recipients** | Select the recipient(s) of the notification using the drop-down. - To add a new recipient to the list, enter a name in the **Recipients** field; then click **+** to add. - To remove a recipient, select a recipient in the list; then click **-**. |
| **Filter** | Define the filter (boolean operation) that will activate the new notification using the following parameters; then click **Update**: - **Variable** - Select a variable, such as ***acknowledge***, using the drop-down. - **Function** - Select a function, such as ***equal to***, which is an association between the **Variable** and the **Value** using the drop- down. Select one of the following, if applicable: - - **Seconds** - **Minutes** - **Hours** - **Value** - Enter a value for the type of variable defined. - **Is Variable** - Select this check box, if the value is a variable. |

*Table 8-1 Parameters*

### Edit a Notification

Follow these steps to edit a notification:

1. Navigate to **Modules > NICE > NTR**.

The **NTR Setup - Configuration** window appears.

1. Click the **Notifications** tab.
2. Select an existing notification; then click **Edit**.

The **Update Notification Group** window appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-bgt26plu.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 8-2 Update Notification Group*

1. Make changes to the following parameters, as needed; then click **OK**:

##### Recipients

- **Filter** (*Variable*, *Function*, *Value*, and *Is Variable*)

### Remove a Notification

Follow these steps to remove a notification:

1. Navigate to **Modules > NICE > NTR**.

The **NTR Setup - Configuration** window appears.

1. Click the **Notifications** tab.
2. Select an existing notification; then click **Remove**.
3. When the following message appears, click **Yes** to remove the notification.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-erhspilg.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 8-3 Remove*

## NTR VKM and Nectar UCMP

After deployment, the NTR VKM creates the following elements:

###### [Dependency Trees](/docs/ntr-vkm-configuration-guide-1#_bookmark47)

###### [Agents](/docs/ntr-vkm-configuration-guide-1#_bookmark48)

###### [Pollers](/docs/ntr-vkm-configuration-guide-1#_bookmark49)

###### [Traps](/docs/ntr-vkm-configuration-guide-1#_bookmark50)

###### [Events](/docs/ntr-vkm-configuration-guide-1#_bookmark51)

### Dependency Trees

After deployment, the NTR VKM adds a dependency tree for each NTR system. The dependency tree displays all of the poll functions for the system.

Follow these steps to view the dependency tree:

1. Navigate to **Configure > Dependency Trees**. The **Dependency Trees** window appears.
2. Select an agent **Name** in the left pane; then click **View** to view the dependency tree in the pane to the right.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-3i8ssexx.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 9-1 Dependency Tree*

***Note***

*You can also double-click on the dependency tree you want.*

1. View NTR data based on your system configuration.

### Agents

After deployment, the NTR VKM adds an agent for each system. Follow these steps to view the agents:

1. Navigate to **Health > Elements**. The **Elements** window appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-0hjgpkcr.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 9-2 Elements*

1. Click on **Agents**.
2. View a list of agents.

For each NTR system, you should have an agent.

***Note***

*You can add an agent(s). For more information, see* ***RIG Administration Guide****.*

### Pollers

Follow these steps to view pollers for the agent:

1. View [***Agents***](/docs/ntr-vkm-configuration-guide-1#_bookmark48).
2. Click on an agent and view the poller functions:

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-9rnlzv14.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 9-3 Poller Functions*

### Traps

Follow these steps to view the traps for the agent:

1. View [***Agents***](/docs/ntr-vkm-configuration-guide-1#_bookmark48).
2. Click on an agent.
3. Click **Trap Groups** to view the trap groups created for the agent.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-n1gfsxu7.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

### Events

*Figure 9-4 Trap Groups*

You can view any events reported for the NTR systems. Follow these steps to view the events:

1. Navigate to **Health > Events**. The **Events** window appears.
2. View a list of events in the **Current Events** pane.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-qi8btktt.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 9-5 Events*

1. Select an event; then right-click and select **View Event**.

The **View Event** pane appears with the event details.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-9cv6ul19.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure 9-6 View Event*

## Manage System Configurations

Managing system configurations also includes the following tasks:

###### [Edit a System Configuration](/docs/ntr-vkm-configuration-guide-1#_bookmark54)

###### [Remove a System Configuration](/docs/ntr-vkm-configuration-guide-1#_bookmark55)

***Note***

*For information on adding a system configuration, see* [***Add a NTR System***](/docs/ntr-vkm-configuration-guide-1#_bookmark17) [***Configuration***](/docs/ntr-vkm-configuration-guide-1#_bookmark17)*.*

### Edit a System Configuration

Follow these steps to edit a NTR system configuration:

1. Navigate to **Modules > NICE > NTR**.

The **NTR Setup - Configuration** window appears.

1. Select a system configuration you want to change; then right-click and select **Edit**. The **Edit NTR System Configuration** window appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-y9skpato.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

*Figure A-7 Edit NTR System Configuration*

1. Make changes, as needed.
2. Click **OK**.

### Remove a System Configuration

Follow these steps to remove a system configuration:

1. Navigate to **Modules > NICE > NTR**.

The **NTR Setup - Configuration** window appears.

1. Right-click on the system configuration you want to remove and select **Remove**. The **Removal Confirmation** window appears.

![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/ntr-vkm-configuration-guide-image-7o71i6ll.png?sv=2026-02-06&spr=https&st=2026-11-08T17%3A20%3A32Z&se=2026-11-08T18%3A20%3A32Z&sr=c&sp=r&sig=X0UORV0XwSnTVBysPpG6bFLDD1OarYiYxfi5J0ZQBzw%3D)

1. Click **Yes**.

*Figure A-8 Removal Confirmation*

The system configuration is removed.