User Overview Tab

The Users Overview tab includes the following sections:

• Filters
• User
• Sessions
• Sessions List

Filters

You can alter the views of specific user and session data using the filters at the top of the page.

• The Core Filters will allow you to modify the most commonly manipulated filters like Time Period or Quality
  
• To view additional filters, click Advanced Filters in the lower-left corner; then toggle the additionally desired filters.
• For some filters, you can choose Select All or Deselect All.

User

You can view information about a user's activity in this section, which shows:

(1) User Information - Nectar Score, photo (if available), name, platforms, email address, and phone number.

(2) Total Calls - Provides total number of calls, average feedback rating, if applicable, number of failed calls, and number of Teams Voicemail messages.

(3) Quality Summary - Provides detail information about location(s), network type(s), supported modality (audio, app sharing, and video), client types, devices, and diagnostics data. This detail includes the number of sessions, jitter score (in milliseconds), packet loss percentage, round trip metrics (in milliseconds), and average Nectar call quality score.

(4) Insights - Provides Teams insights data generated from the user’s activity. Use the arrow to toggle the panel.

Sessions

This section shows a graphical representation of the call sessions based on the selected time period and data Filters. It also shows the Nectar score and average Nectar score for the sessions.

The details for these sessions are provided in the Sessions List pane.   

Sessions List

This section provides the following data and is based on the selected time period and data filters:

• Call Sessions
• Quality Details
• Test Sessions

CALL SESSIONS

• Click the arrow next to Call Sessions to view a list of sessions for the specific user.
• Click the Columns drop-down to select or de-select the columns/call session data you want to view.
• Click the Show drop-down to select how many sessions to view per page. The default is 10.
• To adjust the Start time and specify a custom time and date range for the call session data, click the drop-down to open the following panel. 
• Select "During custom time range" then use one of the following options:

• (1) Use the slider to select a particular hour, minute, and date.
• (2) Use the clock and calendar icons to select the time and date range.

• The session data updates for the new date and time period.
• When you click on a session, the CALL DETAILS tab opens with more information.

QUALITY DETAILS

This section provides additional quality data details for the call sessions, if applicable.

TEST SESSIONS

This section provides any test session data for the call sessions, if Endpoint Client is enabled.