Version 2021.2

Upgrade Requirements

The database migrations performed in release 2021.2 will make it difficult to downgrade to Nectar Foundation releases 8.7.1 and below. We strongly advise customers to back up the RIG database before upgrading to 2021.2.

Nectar Foundation 

• It is not possible to use Remote Software Upgrade on a Linux platform to upgrade from a version prior to v8.6.
• RIG Client requires JRE 1.8 and above.
• Note: Runtime version will be enforced before RIG Client JAR files are downloaded.
• Before upgrading to v2021.2, your existing installation must be at v5.6.2.x or later, licensed, and started successfully. If you attempt to upgrade directly to v2021.2, then the installer will display the following message: Selected installation’s main version is earlier than 5.6.2 required for upgrade.
• For the server to start successfully, the port number specified for the serverport property of the server.properties file must not be in use. If the port is already in use, change the port number to an unused port number to correct the issue. The default port number is 80.

Technical Notes

Cisco UCM VKM

• When upgrading RIGs from a release prior to v8.0 that are monitoring Cisco UCM systems, additional time will be required based on the number of historical call detail records (CDRs) to perform database migration following restart.
• If the Cisco UCM VKM module is enabled on a system when upgrading to v2021.1 from a pre-7.x release, the Installer will detect it and display a warning message, informing the user to offboard any existing Cisco UCM systems before proceeding with the upgrade. For more information on offboarding, see Cisco UCM VKM Configuration Guide.
• Once the Cisco UCM system(s) has been offboarded, the user can re-run the upgrade process and select the Module Override to complete the upgrade.

Cisco Meeting Server VKM

For licensing, a status is received for each type of license (nolicense, activated, or expired). If a nolicense case, a WARNING event is generated. However, if the customer does not want to see these nolicense events, they can disable the associated poller(s).

Cisco Expressway VKM

When onboarding Cisco Expressway VKM, use the same username and password across all cluster peers.

Microsoft Skype for Business VKM

Customers who upgrade to v2021.2 have the option to continue using the Legacy SfB module. However, to access the new SfB features available since v8.0, you must:

• Offboard the Legacy SfB system.
• Enable and onboard the new SfB VKM and system.

Avaya Call Management System (CMS) VKM

As of v8.1, Nectar no longer supports Avaya CMS r16 (and earlier). CMS r16 uses the 256-bit Diffie-Helman encryption algorithm, which is considered a security risk and has been deprecated. It is no longer supported in current SSH-2 implementations.

If you accept this CMS security vulnerability, you can maintain CMS r16 monitoring with Nectar using a Nectar version prior to v8.1.

Avaya System Manager VKM

If you onboard Avaya System Manager with invalid credentials, you must delete the incorrect entry and re-onboard the System Manager.

For more information, see Nectar Deployment Guide – Avaya System Manager r7.1 and above.

Avaya Service Monitoring Web Services API

Nectar leverages Avaya’s Service Monitoring Web Services API (IP Office r10.1 and above). If you are currently monitoring an IPO r10.1 or above with Nectar v7.3 and prior, you can migrate to Nectar’s new API support by following these steps:

• Disable and remove the existing monitoring.
• Delete any IP Office traps in the Receiver module.
• Disable the previous module and enable the new module using RIG > Module Configuration.
• Restart the RIG.

For more information, see Avaya IP Office r10.1 and above Deployment Guide.

Mother Module

The Mother Module must be enabled for Perspective deployments. For more information, see Mother Module RIG Guide.

Properties File

After upgrading to v2021.2, if you have or plan to manipulate a properties file that uses a file path or directory, then you must verify that you are using the proper backslash () or forward slash (/):

• Windows: Use double backslash (\), for example, :\\<folder|file>, or
  • Use single forward slash (/), for example, ://<folder|file>
• Linux/iOS: Use single forward slash (/), for example, //<folder|file>

General Data Protection Regulation

You must upgrade to ‘Version 7.2 or later’ (CIP, EIP, RIG, Perspective Agent/Controller as well as the Nectar Foundation Client) to enable the new General Data Protection Regulation (GDPR) audit logging. Logging is enabled by default but can be customized to suit your specific auditing needs. The Apps<partner name>\etc\log4j2.xml file is used to enable that customization after the upgrade to ‘Version 7.2 or later’.

The upgrade to ‘Version 7.2 or later’ will back up your existing log4j2.xml file before installing the new version of that file.

If you have previously customized the log4j2.xml file, you will have to manually migrate those changes to the new log4j2.xml file. Your previous version can be accessed by navigating to Apps<partner name>\rollback\etc\log4j2.xml AFTER you have upgraded.

New Features, Improvements and Resolved Issues

Below you will find improvements, bug fixes, and technical upgrades for v2021.2.

New Features

• [CMP-10407] Added RESTful API to edit Genesys server configuration settings.

Improvements

• [CMP-9765] - Modified the Cisco CMS VKM to allow users to specify a custom WebAdmin port for each node in the CMS cluster
• [CMP-10188] - Modified the Cisco CMS VKM to add all pollers to secondary nodes rather than just the primary
• [CMP-10345] - Added a threshold for “no answer” to the Layer 2 interface pollers in the Cisco UCM VKM to distinguish between interface down and server unreachable states
• [CMP-10366] - Implemented RIG Client session time limit for all authentication types including RADIUS and Active Directory
• [CMP-10369] - Upgraded MS SQL JDBC driver that hosts the Skype for Business QoE database. 
• [CMP-10412] - Cisco CMS VKM creates an agent for each server in the cluster.
• [CMP-10417] - Updated OpenJDK runtime to version 8u302.

Resolved Issues

• [CMP-10312] - Fixed error in Resourse Utilization Report.
• [CMP-10341] - CiscoUCM agent name is changes automatically.
• [CMP-10375] - RIG client unable to connect to the server after SSL certificate installed.
• [CMP-10378] - AD setting does not appear to replicated between waysides.
• [CMP-10421] - Swagger API portal is not working (Nectar Documentation).
• [CMP-10452] - Cisco Video: MCU devices are discovered through TMS.

Technical Documentation

The following documents were created and/or revised for release 2021.2 and can be found on the Nectar Knowledge Center. For all other documents, look in previous releases in the Nectar Knowledge Center.

Supported Products

Currently, Nectar supports the following devices and applications. Nectar is consistently adding support for different devices and applications.

Vendor Knowledge Modules (VKMs)

Vendor Knowledge Scripts 

Information Packs