Cisco

On the Platform page, you can view a global summary of the existing platform data, in this case, Cisco, and session status. All information is taken from real-time data and refreshes automatically every minute. The page consists of the following two parts:

• Main Screen
• Clusters

Main Screen

The following section will be describing the three main parts of the Cisco dashboard upon entering:

• Filters
• Global System Summary
• Sessions

Filters

Click the Time Period filter at the top of the page and select one of the following options:

• Hour
• Day (default)
• 7 Days

Click Apply, and the selected time period is applied to all sections of this page.

To reset the filter to the default value, click Reset Filter in the upper-right corner.

Global System Summary - All

The Global System Summary section provides a summary of the platform locations and clusters, platform and application status, registrations, and sessions data.

When you first view the Global System Summary section, it defaults to the All tab.

• Click in the Platform Status (column 3 under Global System Summary) for a specific location and cluster to view the current alarms; then perform one of the following actions:
  
  • Select an alarm(s); then click Acknowledge to acknowledge and remove the alarm. 
  • Select an alarm(s); then click the drop-down next to Snooze to delay the alarm for an hour (default), week, month, or custom time period. To specify a custom time period, use the clock and calendar icons. Click Apply.

When you snooze an alarm, a grey dot appears on the number of the alarms in the Platform Status column.

• Click in the Application Status (column 4 under Global System Summary) for a specific location and cluster to view the current alarms; then perform one of the following actions:

• Select an alarm(s); then click Acknowledge to acknowledge and remove the alarm. or
• Select an alarm(s); then click the drop-down next to Snooze to delay the alarm for an hour, week, month, or custom time period. To specify a custom time period, use the clock and calendar icons. Click Apply.

When you snooze an alarm, a grey dot appears on the number of the alarms in the Application Status column.

• Click the Registrations counter (column 5 under Global System Summary) for a specific location to navigate to the Registrations tab to view a list of registered users and product information for the cluster. For more details, see Registrations.
  
• The Sessions column (column 6 under Global System Summary) provides the total number for each location. 

Global System Summary - Custom

Click on the Custom tab to view a page similar to All for Global System Summary. You can use to create a customized view and add the location data you desire.  

1. Click the Pencil next to Location.
2. Select the location(s) that you want to view; then click Apply.  The map shows the selected locations.
3. To navigate this screen and subsequent Clusters, see the instructions above.

Sessions

The Sessions histogram, displayed at the bottom of the Main Screen shows a graphical representation of all modality types based on the applied filter, including total number sessions, audio and video calls, and app sharing.

• The histogram refreshes every minute and reflects up-to-date data based on the selected time period.
• You can use the sliders below the histogram to change the time period and session data.
• You can click the Graphs button to select or de-select the modalities to show on the sessions histogram.

Clusters

This next section will cover the following topics:

• Overview
• Specific Servers
• Registrations
• Inventory

Overview

Click on a location or a cluster (columns 1 and 2 under Global System Summary in the Main Screen) to open the Cluster tab.

This page consists of several panels of data about the selected location and cluster, including a list of cluster resources and status, the active cluster alarms, a breakdown of the cluster alarms by platform and application, and server metrics and alarms.

Filters

• At the top of the page is the Filters panel. This is where you can select the time period of the data you want to view. You can select from Hour, Day, or 7 Days. Day is the default.

Resources

• Click on one of the resources listed in the left pane, such as Health, to open another page and view more information about that resource, such as Status, Name, etc.

Cluster Status

• The CUCM Cluster Status panel provides a breakdown of the current cluster alarms listed in the CUCM Cluster Active Alarms panel below the list of resources.

When you click on the number to the right of Platform Status, view the current platform alarms; then perform one of the following actions:

• • Select an alarm(s); then click Acknowledge to acknowledge and remove the alarm. 
  • Select an alarm(s); then click the drop-down next to Snooze to delay the alarm for an hour, week, month, or custom time period. To specify a custom time period, use the clock and calendar icons. Click Apply.
  • When you snooze an alarm, a grey dot appears on the number of the alarms in the Platform Status column.
• When you click on the number to the right of Application Status, you can view the current application alarms. You can select an alarm and either acknowledge or snooze the alarm.

Specific Servers

• Below the Cluster Status panel, you can view a list of the current server names and application alarms for that server. 
• For example, see nyisla-ciscm.nectarcorp.com (10.65.0.102) in the image below, where 4 is the current number of Platform status alarms and 13 is the number of Application Status alarms. As previously demonstrated, these alarms can be acknowledged or snoozed. For this example, there are no corresponding Registrations or Sessions.

Navigating a Specific Server

• Clicking on a specific server launches a page view more specific data, including alarms, service status, list of services, server metrics, and application metrics. 

Filters

• At the top of the page is the Filters panel. This is where you can select the time period of the data you want to view. You can select from Hour, Day, or 7 Days. Day is the default.  

Server Alarms

• To the left, you can view the Server Alarms panel, which can be expanded or collapsed by clicking ACTIVE or clicking the carrot (the same is possible for SNOOZED alarms).

• Click the highlighted number next to ACTIVE to view a list of the current active alarms. As previously demonstrated, you can select an alarm and either acknowledge or snooze the alarm.

• Click the highlighted number or SNOOZED to view any alarms set to snooze.

Service Status

• In the Service Status panel, view a breakdown of the service status from the List of Services drop-down.

• If you click the List of Services drop-down, view a list of services and their statuses. The status totals are shown in the Service Status panel.

Service Metrics

• In the Server Metrics panel, click the drop-down for each of the following to view server metrics for memory, disk, CPU utilization, and ping for the filtered period. The following bullets describe the function of each:
  • Memory - to view server physical memory and virtual memory usage, if available, for the filtered period.
  • Disk - to view the percentages for server disk usage for the filtered time period. You can also hover over the histogram to view the percentages.
  • CPU Utilization - to view server CPU usage for the filtered time period.
  • Ping - Used to ping the server.
  • 

Application Metrics

• In the Application Metrics panel, click on each of the following applications (active calls, active conferences, active video calls, active video resources, etc.) to view a histogram with additional application performance data, if available.

Registrations

Opening the Registrations Tab

Perform one of the following options to open the Registrations tab.

• Click on the Registrations column in the Global System Summary section of the Main Screen for the desired Location/Cluster.

• Or, if you are already viewing the specific screen for a Cluster, click on the Registrations tab

Navigating the Registrations Tab

• To filter through this screen:
  • Click on Name in the first column to toggle and reverse the order of the products listed in the table.  
  • Click the Columns drop-down to select or de-select the columns/data you want to view on this page.  
  • Click the drop-down next to Show to specify the number of products to show per page. The default value is 10.
  • Use the Search box to search for a product. Start entering characters to view the available options from which to select.

• Below the Registrations List you can view a histogram of Registrations over the course of the selected time period in Filters.

Inventory

Opening the Inventory Tab

If you are already viewing the specific screen for a Cluster, click on the Inventory tab

Navigating the Inventory Tab

• When you click on a component in the left panel, for example, Application Server, you see the application server(s) listed in the right panel.
• When you click Export, a CSV file is downloaded. This file contains the selected component data listed in the right panel.  
• Click the Columns drop-down to select or de-select the columns/data you want to view on this page.  
• Click the drop-down next to Show to specify the number of components to show per page. The default value is 10.
• Use the Search box to search for a component. Start entering characters to view the available options from which to select.