Session Page

When you click on a session in the Session List with a modality, such as Device Metrics or Audio, the Session page opens. It provides additional detail about the session and device, with two tabs:

• Overview
• Advanced

This article will also cover the different widgets that may appear for sessions.

Overview Tab

On the Overview tab, you can view session data based on the session modality.

• (1) Nectar Score - Provides call session details. 
• (2) Call Details - Provides the date, start time, end time, and duration of call.  
• (3) Insights - Provides observations and recommendations recognized by DXP.
• (4) Caller - Provides the details on the user who initiated the call such as their personal details, Nectar Score, network type, server connection, devices, location, and an overview of their Session Alerts
• (5) Recipient - Provides the details on the user who received the call such as their personal details, Nectar Score, network type, server connection, devices, location, and an overview of their Session Alerts
• (6) - Depending on the type of session, the data displayed in this section can be different. The next section will provide a guide to the different widgets that can appear:
  

Sessions Widgets

As previously stated, this next section will cover the different widgets in Call Details:

Health Domains 

Health Domains provides two drop-downs, Endpoint and Network.

• • Endpoint - This section shows if the headset and computer metrics received are good or not. For Teams, limited headset and computer metrics are received. This notifies if the CPU is having issues.  
  • Network - This section shows basic information about the network connection. The icons on either side denote if its a PC/laptop versus a phone. The second icon denotes the connection type. This particular example shows a wired connection). The two GOOD labels show the overall quality of the network data streams in both directions.

Session UCD Details

Session UCD Details provides diagnostic details. To access, click the Configure UCD Now button, which takes you to Nectar Diagnostics Configuration.

Sessions

Available for P2P Multimedia sessions, Sessions breaks down the Nectar score for each media type.

Conversation Timeline

Available for Conversation Journey, the Conversation Time shows the steps in a call's path and the corresponding Nectar Score and MOS for each leg of the journey,

Session Diagnostics

Session Diagnostics can provide two drop-downs, Related Tests and Nectar Diagnostics.

• Nectar Diagnostics - View a list of sessions related to the audio call.
• Related Tests - View any related diagnostics tests (all tests or failed tests), can be filtered to view only failed tests.

Advanced Tab

The Advanced tab provides additional Session data using one or more drop-downs that can be accessed. The number of drop-downs and data is determined by the selected session modality on the Overview tab.  

The following example shows the available data for an Audio session. Click on a dropdown to see the session data.  

Additionally, the following two check boxes are available on the Advanced tab:

• Show all rows - View all rows of data for each drop-down. If not selected, some data is hidden.
• Show only exceeded thresholds - View any session data that has exceeded thresholds and needs troubleshooting.