--- title: "Avaya" slug: "dxp-ug-dashboards-platform-avaya" updated: 2025-09-23T17:26:36Z published: 2025-09-23T17:26:36Z canonical: "support.nectarcorp.com/dxp-ug-dashboards-platform-avaya" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.nectarcorp.com/llms.txt > Use this file to discover all available pages before exploring further. # Avaya Under the **Platform** header of **Dashboards**, you can view a global summary of the **Avaya** platform data. All information is taken from real-time data and refreshes automatically every minute. The page consists of the following parts: - Global System Summary - Clusters ## Global System Summary The **Global System Summary** section provides a summary of Avaya locations and clusters, platform and application status, registrations, and sessions data. The following section will be describing the three main parts of the Avaya Global System Summary: - All - ACM - Session Manager ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1758638946547.png?sv=2026-02-06&spr=https&st=2026-11-06T09%3A47%3A24Z&se=2026-11-06T10%3A47%3A24Z&sr=c&sp=r&sig=7AknnrOQ4FqsAS0rm61RAnvvSRYEWoj5wb3tjlg7Nx8%3D) ### *All* #### When you first view the **Global System Summary** section, it defaults to the **All** tab. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1758638998559.png?sv=2026-02-06&spr=https&st=2026-11-06T09%3A47%3A24Z&se=2026-11-06T10%3A47%3A24Z&sr=c&sp=r&sig=7AknnrOQ4FqsAS0rm61RAnvvSRYEWoj5wb3tjlg7Nx8%3D)The **All** tab will display data from every Avaya cluster, with columns for: - The **Cluster Name** - The number of **Active Alarms** for each respective cluster. If there are any ongoing critical alarms then active alarms will display as red, moderate alarms will display as yellow. If there are no active alarms, then a green "OK" will be displayed. - The number of **Registrations** for associated users and phone numbers with the cluster. - The number of **Current Calls** associated with the cluster. - The **Type** of cluster. Clicking one of the clusters will display additional data. For more details, see [Clusters](/v1/docs/dxp-ug-dashboards-platform-avaya#clusters). ### *ACM* Click on the **ACM** tab to view a page similar to **All** for **Global System Summary**, but specific to clusters associated with an **Avaya Session Manager.** ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1758641103124.png?sv=2026-02-06&spr=https&st=2026-11-06T09%3A47%3A24Z&se=2026-11-06T10%3A47%3A24Z&sr=c&sp=r&sig=7AknnrOQ4FqsAS0rm61RAnvvSRYEWoj5wb3tjlg7Nx8%3D) **Session Manager** clusters do not display the same data as those listed in **All**, instead only displaying: - The number of **Active Alarms** for each respective **ACM**. - The status of the **Trunk Groups** connected to the corresponding **ACM**. Clicking one of the clusters will display additional data. For more details, see [Clusters](/v1/docs/dxp-ug-dashboards-platform-avaya#clusters). ### *Session Manager* Click on the **ACM** tab to view a page similar to **All** for **Global System Summary**, but specific to clusters associated with an **Avaya Communication Manager.** ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1758642103831.png?sv=2026-02-06&spr=https&st=2026-11-06T09%3A47%3A24Z&se=2026-11-06T10%3A47%3A24Z&sr=c&sp=r&sig=7AknnrOQ4FqsAS0rm61RAnvvSRYEWoj5wb3tjlg7Nx8%3D) **Session Manager** clusters do not display the same data as those listed in **All**, instead only displaying: - The number of **Active Alarms** for each respective session manager. - The status of the **SIP Link Entities** connected to the corresponding session manager. - The number of **Registrations** for associated users and phone numbers with the session manager. - The number of **Current Calls** associated with the session manager. Clicking one of the clusters will display additional data. For more details, see [Clusters](/v1/docs/dxp-ug-dashboards-platform-avaya#clusters). ## Clusters This next section will cover the navigating a specific cluster, and will include the following topics: - Overview - Resources - Alarm Summaries - Alarm Lists ### *Overview* Click on a cluster to open a detailed screen regarding the selected cluster. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1758642467776.png?sv=2026-02-06&spr=https&st=2026-11-06T09%3A47%3A24Z&se=2026-11-06T10%3A47%3A24Z&sr=c&sp=r&sig=7AknnrOQ4FqsAS0rm61RAnvvSRYEWoj5wb3tjlg7Nx8%3D) This page consists of several panels of data about the selected cluster, including a list of cluster resources statuses, a summary of various alarms, and a list of active cluster alarms. ### ***Resources*** On the left side of the screen, a list of cluster resource statuses will be visible. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1758643724852.png?sv=2026-02-06&spr=https&st=2026-11-06T09%3A47%3A24Z&se=2026-11-06T10%3A47%3A24Z&sr=c&sp=r&sig=7AknnrOQ4FqsAS0rm61RAnvvSRYEWoj5wb3tjlg7Nx8%3D) Click on one of the resources listed in the left pane, such as **License Capacity**, to open another page and view more information about that resource like its name, description, status, capacity, etc. Different data will be visible depending on the resource selected. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1758644037428.png?sv=2026-02-06&spr=https&st=2026-11-06T09%3A47%3A24Z&se=2026-11-06T10%3A47%3A24Z&sr=c&sp=r&sig=7AknnrOQ4FqsAS0rm61RAnvvSRYEWoj5wb3tjlg7Nx8%3D) ### ***Alarm Summaries*** The **CUCM Cluster Status** panel provides a breakdown of the current cluster alarms listed in the **CUCM Cluster Active Alarms** panel below the list of resources. ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1758647888510.png?sv=2026-02-06&spr=https&st=2026-11-06T09%3A47%3A24Z&se=2026-11-06T10%3A47%3A24Z&sr=c&sp=r&sig=7AknnrOQ4FqsAS0rm61RAnvvSRYEWoj5wb3tjlg7Nx8%3D) When you click on an alarm, a more specific screen will appear. For example, after clicking on **Gateways** as seen in the image above, the following screen will appear: ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1758647988047.png?sv=2026-02-06&spr=https&st=2026-11-06T09%3A47%3A24Z&se=2026-11-06T10%3A47%3A24Z&sr=c&sp=r&sig=7AknnrOQ4FqsAS0rm61RAnvvSRYEWoj5wb3tjlg7Nx8%3D) ### ***Alarm Lists*** For each type of cluster, a list of relevant alarms will be visible towards the bottom of the screen. See below for an example of two alarm lists for an ACM: ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1758647283097.png?sv=2026-02-06&spr=https&st=2026-11-06T09%3A47%3A24Z&se=2026-11-06T10%3A47%3A24Z&sr=c&sp=r&sig=7AknnrOQ4FqsAS0rm61RAnvvSRYEWoj5wb3tjlg7Nx8%3D) Clicking on an alarm will display a dashboard specific to the event: ![](https://cdn.document360.io/f8330b7a-360f-4ca0-b0ac-2664b7c04c49/Images/Documentation/image-1758648213059.png?sv=2026-02-06&spr=https&st=2026-11-06T09%3A47%3A24Z&se=2026-11-06T10%3A47%3A24Z&sr=c&sp=r&sig=7AknnrOQ4FqsAS0rm61RAnvvSRYEWoj5wb3tjlg7Nx8%3D)