Version 2021.1
    • 18 Jun 2021
    • 7 Minutes to read
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    Version 2021.1

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    Article summary

    UPGRADE REQUIREMENTS

    The database migrations will be performed in release 2021.1 and will make it difficult to downgrade to Nectar Foundation releases 8.7.1 and below. We strongly advise customers to back up the RIG database before upgrading to 2021.1.

    NECTAR FOUNDATION

    WARNING: The Derby database version was upgraded in Release 8.3. This makes downgrade impossible. Customers MUST back up the database directory BEFORE upgrading to Release 8.3. 

    • It is not possible to use Remote Software Upgrade on a Linux platform to upgrade from a version prior to v8.6.
    • RIG Client requires JRE 1.8 and above.
    • Note: Runtime version will be enforced before RIG Client JAR files are downloaded.
    • Before upgrading to v2021.1, your existing installation must be at v5.6.2.x or later, licensed, and started successfully. If you attempt to upgrade directly to v2021.1, then the installer will display the following message:

    Selected installation’s main version is earlier than 5.6.2 required for upgrade. 

    • For the server to start successfully, the port number specified for the serverport property of the server. properties file must not be in use. If the port is already in use, change the port number to an unused port number to correct the issue. The default port number is 80.

    TECHNICAL NOTES

    CISCO UCM VKM

    • When upgrading RIGs from a release prior to v8.0 that are monitoring Cisco UCM systems, additional time will be required based on the number of historical call detail records (CDRs) to perform database migration following restart.
    • If the Cisco UCM VKM module is enabled on a system when upgrading to v2021.1 from a pre-7.x release, the Installer will detect it and display a warning message, informing the user to offboard any existing Cisco UCM systems before proceeding with the upgrade. For more information on offboarding, see Cisco UCM VKM Configuration Guide.
    • Once the Cisco UCM system(s) has been offboarded, the user can re-run the upgrade process and select the Module Override to complete the upgrade.

    CISCO MEETING SERVER VKM

    For licensing, a status is received for each type of license (nolicense, activated, or expired). If a nolicense case, a WARNING event is generated. However, if the customer does not want to see these nolicense events, they can disable the associated poller(s).

    CISCO EXPRESSWAY VKM

    When onboarding Cisco Expressway VKM, use the same username and password across all cluster peers.

    MICROSOFT SKYPE FOR BUSINESS VKM

    Customers who upgrade to v2021.1 have the option to continue using the Legacy SfB module. However, to access the new SfB features available since v8.0, you must:

    1. Offboard the Legacy SfB system.
    2. Enable and onboard the new SfB VKM and system.

    AVAYA CALL MANAGEMENT SYSTEM (CMS) VKM

    As of v8.1, Nectar no longer supports Avaya CMS r16 (and earlier). CMS r16 uses the 256-bit Diffie-Helman encryption algorithm, which is considered a security risk and has been deprecated. It is no longer supported in current SSH-2 implementations.

    If you accept this CMS security vulnerability, you can maintain CMS r16 monitoring with Nectar using a Nectar version prior to v8.1.

    AVAYA SYSTEM MANAGER VKM

    If you onboard Avaya System Manager with invalid credentials, you must delete the incorrect entry and re-onboard the System Manager.

    For more information, see Nectar Deployment Guide – Avaya System Manager r7.1 and above.

    AVAYA SERVICE MONITORING WEB SERVICES API

    Nectar leverages Avaya’s Service Monitoring Web Services API (IP Office r10.1 and above). If you are currently monitoring an IPO r10.1 or above with Nectar v7.3 and prior, you can migrate to Nectar’s new API support by following these steps:

    • Disable and remove the existing monitoring.
    • Delete any IP Office traps in the Receiver module.
    • Disable the previous module and enable the new module using RIG > Module Configuration.
    • Restart the RIG.

    For more information, see Avaya IP Office r10.1 and above Deployment Guide.

    MOTHER MODULE

    The Mother Module must be enabled for Perspective deployments. For more information, see Mother Module RIG Guide.

    Properties File

    After upgrading to v2021.1, if you have or plan to manipulate a properties file that uses a file path or directory, then you must verify that you are using the proper backslash (\) or forward slash (/):

    Windows: 

    • Use double backslash (\\), for example, <drive>:\\<folder>\\<folder|file>

    or

    • Use single forward slash (/), for example, <drive>:/<folder>/<folder|file>

    Linux/iOS:

    • Use single forward slash (/), for example, /<folder>/<folder|file>

    GENERAL DATA PROTECTION REGULATION

    You must upgrade to ‘Version 7.2 or later’ (CIP, EIP, RIG, Perspective Agent/Controller as well as the Nectar Foundation Client) to enable the new General Data Protection Regulation (GDPR) audit logging. Logging is enabled by default but can be customized to suit your specific auditing needs. The Apps\<partner name>\etc\log4j2.xml file is used to enable that customization after the upgrade to ‘Version 7.2 or later’.

    The upgrade to ‘Version 7.2 or later’ will back up your existing log4j2.xml file before installing the new version of that file.

    If you have previously customized the log4j2.xml file, you will have to manually migrate those changes to the new log4j2.xml file. Your previous version can be accessed by navigating to Apps\<partner name>\rollback\etc\log4j2.xml AFTER you have upgraded.

    New features, Improvements and resolved issues

    Below you will find improvements, bug fixes, and technical upgrades for v2021.1.

    New Features

    Issue

    Description

    Notes

    CMP-7869

    Upgraded Embedded Apache SSHD and FTPD servers


    CMP-9224

    Use MAC Address of endpoints as endpoint identifier


    Improvements

    Issue

    Description

    Notes

    CMP-3205

    Implemented data retention configuration and processing


    CMP-8064

    Move System Selection dropdown box inside DynList


    CMP-9632

    Report on CUCM License Usage


    CMP-9864

    Support CUCM 12.5 WSDL


    CMP-9985

    Syslog TCP listener


    CMP-10044

    Create Genesys SNMP Collection Object


    CMP-10045

    Create Media Control Platform Agents from the application table


    CMP-10048

    Create Resource Manager Agent from the application table


    CMP-10070

    Create Routing Agents and pollers


    CMP-10071

    Create ORS HTML Collection Class


    CMP-10072

    Create SIP Server Agents and Pollers


    CMP-10073

    Create SIP Trunk Agents and Pollers


    CMP-10077

    Create Message Server Connection Class


    CMP-10118

    Create SIP HTTP Request Calling Class


    CMP-10194

    Trap Processing - Configuration


    CMP-10208

    Issue with Retention period settings


    CMP-10227

    Add localAddress to Genesys Application Collection


    CMP-10237

    Move traps in the new MIB from legacy module to new module


    CMP-10254

    Remove SIP Entity Agents and Pollers


    CMP-10280

    Allow disabling of HTTP port


    CMP-10281

    Avaya CM Connection Wizard gets stuck


    CMP-10283

    Inventory Server calcs for reconciliation


    CMP-10301

    Add current ComStruc to log output


    CMP-10307

    Correct usage of StringUtils, NumberUtils, etc.


    CMP-10310

    Call Detail not populating


    CMP-10313

    Hide 'Index Value' Column


    CMP-10343

    Upgrade Windows JRE to RedHat OpenJDK 1.8.0_292


    Resolved issues

    Issue

    Description

    Notes

    CMP-7626

    Missed to display mandatory alert message while Adding Poll Function


    CMP-9609

    KNS >> Not able to delete multiple Collections & Inventory


    CMP-9648

    Avaya System Manager r7.1 Agent folder structure is removed while off-boarding Session manager (r6.3/6.2) VKM


    CMP-9691

    Inconsistent value is displaying in the Poller History table view


    CMP-9739

    Copy to Clipboard pop-up menu option not working in Call Detail Screen or Events Table


    CMP-9756

    Show Events and Node menus not working under Dashboard > Maps


    CMP-9899

    Events not passing Cisco phone IP address


    CMP-9961

    CTI Server Inventory view shows blank records


    CMP-9962

    Agents are not created for CTI Servers


    CMP-10172

    Poller graph's Y axis labels getting cut off


    CMP-10220

    Extremely high values for cpuUtilizationSNMP poller


    CMP-10240

    IP Override Field Blank


    CMP-10246

    Some of the CUCM Syslog events are not getting auto cleared


    CMP-10247

    RTQOS time zone change not displaying correctly


    CMP-10255

    RIG is repeatedly losing connectivity with CIP


    CMP-10257

    Copy to Clipboard option does not work while selecting all the records


    CMP-10260

    RIG Call records are blank even though Call Details histogram and columns are populated


    CMP-10269

    Need to add new version to Scripted VKM CMP Version pull down menu


    CMP-10270

    Truncated values in CDS table


    CMP-10272

    Single Cisco CMS collection failing after RIG upgrade


    CMP-10278

    Extremely high values for snmpDiskUsage (Physical Memory) poller


    CMP-10297

    CloudQOSSession created duplicate entries


    CMP-10299

    Remote softphone calls cannot be found in Current Call table


    CMP-10326

    SNMP collector not sending -1 value when SNMP collection fails


    CMP-10327

    Enhance collection execution status message


    CMP-10331

    SIP Server->sipCallManager->Call_Rate alert level needs to be level 2


    CMP-10335

    Unable to add the Nectar IP address in CUCM CDR parameter


    CMP-10347

    Add Release Notes link to the RIG


    CMP-10353

    Call Summary table retention failure


    Technical Documentation

    The following documents were created and/or revised for release 2021.1 and can be found on the Nectar Knowledge Center. For all other documents, look in previous releases in the Nectar Knowledge Center.

    Filename

    Document Name

    Nectar Deployment Guide-Avaya System Manager r7.1 and above v3.0

    Nectar Deployment Guide: Avaya

    System Manager r7.1 and above

    Nectar Foundation OpenJDK RIG Deployment Guide v1.0

    Nectar Foundation OpenJDK RIG Deployment Guide

    Nectar Foundation SSL Certificates Configuration Guide v5.0

    Nectar Foundation SSL Certificates Configuration Guide

    SUPPORTED PRODUCTS

    Currently, Nectar supports the following devices and applications. Nectar is consistently adding support for different devices and applications.

    Note: Nectar can monitor any server-based (Windows or Linux) application. Please check with your Nectar Channel Account Manager for an application or device that you would like to monitor that is not listed here.

    VENDOR KNOWLEDGE MODULES

    Avaya Aura Communication Manager (ACM)

    • r5, r6, r7, and r8

    Cisco Meeting Server

    • Cisco Meeting Server r2.2 and later

    Avaya Business Communication Manager (BCM)

    • r5 and r6

    Cisco Unified Communications Manager (CUCM)

    • r9.1, r10.5, r11.x, and r12.x

    Avaya Call Management System (CMS)

    • r13, r14, r15, r16, r17, r18, and r19

    Note: CMS r16 and earlier require using a Nectar release prior to Nectar r8.1.

    Cisco Unity Connection

    • r9, r10, r11, and r12

    Avaya Communication Server 1000 (CS1000)

    • r6 and r7

    Cisco Expressway

    • vX8.9

    Avaya System Manager

    • R5, r6 via SSH connection
    • R7.1.3 and above via API

    IPC Unigy

    • Requires Blue Wave r3.1

    Avaya Session Manager

    • R5, r6 via SSH connection
    • R7.1.3 and above via API

    Microsoft Lync 2010 and 2013

    Avaya IP Office

    • r5 through r10: via SSA integration
    • r10.1 and above: via Service Monitoring API integration (requires Nectar r7.4 and above)

    Microsoft Skype for Business

    Avaya Modular Messaging

    • r3, r4, r5, r6, and r7

    Uninterruptible Power Supply (UPS) Module

    • RFC-1628 compliant

    Avaya Voice/Experience Portal (AVP/AEP)

    • r5, r6, and r7

    VENDOR KNOWLEDGE SCRIPTS

    Cisco Unified Border Element (CUBE)

    Sonus 1K/2K Session Border Controllers (SBCs)

    Cisco 4K and 5K Integrated Services Routers (ISRs)

    VMware ESXi

    INFORMATION PACKS

    Aculab PLC Groomer II

    Juniper Networks Netscreen VPN Firewall Poller Pack

    AudioCodes Mediant Gateway Poller Pack

    1000 and 3000

    Juniper Networks Netscreen VPN Firewall Trap Pack

    AudioCodes Mediant Gateway Trap

    • 1000 and 3000

    Juniper Networks Poller Pack

    Avaya Aura AES Poller Pack

    Juniper Networks Trap Pack

    Avaya Aura AES Trap Pack

    Linux Server (Host Wizard)

    Avaya Media Gateway Poller Pack

    Microsoft Server (Host Wizard)

    Avaya G860 Media Gateways

    Nagios Trap Pack

    Cisco Router Poller Pack

    NetApp Poller Pack

    Cisco Router Trap Pack

    NetApp Trap Pack

    Dell OpenManage Poller Pack

    NICE Perform eXpress Trap Pack

    Extreme Networks Poller Pack

    Oracle Poller Pack

    Extreme Networks Trap Pack

    Oracle Trap Pack

    Genesys Poller Pack

    Oracle Solaris Poller Pack

    Genesys Trap Pack

    Sonus 1K/2K Poller Pack

    HP Autonomy etalk Qfiniti Call Recording Trap Pack

    VMware Poller Pack


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