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Nectar DXP 1.25.0

  • Updated on Oct 30, 2026
  • Published on Oct 23, 2026
  • 7 minute(s) read
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Overview

Release 1.25.0 introduces new data access, Nectar Diagnostics, and administration capabilities across Nectar DXP. Highlights include the new Security Group filter, support for multiple Nectar Diagnostics configurations per tenant, the new Tenant Data Distribution screen for Service Providers, Partial User Monitoring for Cisco Webex Calling, and platform-priority rules for User Mapping.

New Features

  1. Security Group: Added a new Security Group option to control and filter session data by security group.
    1. Added a Security Group filter to the Advanced filter section under [Call Details -> Historic].
    2. Added Security Group as an option in the Data Access step when creating a role.
    3. Added the Security Group filter to the relevant Analytics widgets.
    4. Added a Security Group column to the Session List.
    5. Supported platforms include:
      1. Cisco Webex
      2. Genesys
      3. Microsoft Teams
      4. Zoom
  2. Nectar Diagnostics: Added support for multiple Nectar Diagnostics configurations and updated how Nectar Diagnostics sessions are displayed.
    1. A tenant can now support multiple Nectar Diagnostics configurations.
    2. Nectar Diagnostics entries in the [Server/Data Center] filter are now displayed in the format Display_Name (IP_Address), or (IP_Address) if no display name has been set.
    3. Added System Name as a filter and Session List column on the Quality Details page.
    4. Added UCD Name as a row in the Nectar Diagnostics Session advanced screen.
    5. Renamed Source Name to System Name in the Nectar Diagnostics Session advanced screen.
    6. Removed the UCD IP tag from Nectar Diagnostics sessions.
    7. Updated [User Account Settings] to support configuring multiple UCD logins.
    8. Removed the Session UCD Details section from Session detail pages.
      1. The relevant UCD screen can now be accessed from the Nectar Diagnostics Session advanced screen.
  3. Tenant Data Distribution: Added a new Tenant Data Distribution screen under [Service Provider Settings].
    1. Service Providers can set up rules that control which Nectar Diagnostics data is sent to specific tenants.
    2. Added a visual JSON builder for creating distribution rules.
  4. Cisco Webex Calling: Added support for Partial User Monitoring.
  5. Proactive Testing: Added new IP address filters and Session List columns.
    1. Added Internal IP and External IP filters.
    2. Added four new optional columns to the Session List:
      1. IP Address (A)
      2. IP Address (B)
      3. External IP Address (A)
      4. External IP Address (B)
  6. User Mapping: Added new mapping rules and a bulk import option.
    1. Added rules for remapping the main (left-side) user card based on platform priority.
      1. Platform priority: Active Directory > Microsoft Teams > Avaya > Cisco > Genesys > Zoom > WebRTC > Endpoint Client > Nectar Diagnostics.
    2. Added a secondary matching rule for Cisco UCM based on platform_user_id.
    3. Added an import option for mapping Avaya CM users to EPC devices in bulk.
      1. Imported mappings are treated as manual mappings.
  7. Admin -> Platform: The DB Sync screen has been renamed to Platform and moved from [Admin -> Advanced Settings] to General Settings.
    1. Regular administrators can now configure automatic mapping for users and locations.

Improvements

  1. Nectar branding is no longer included in emails sent by Nectar DXP when alternative branding has been configured.
    1. Some emails may still display "Powered by Nectar".
  2. Added more control over which Admin screens a role can access.
  3. Added the Microsoft Teams partial user monitoring count to the API.
  4. The Conversation Journey (SIP Only) session filter option is now enabled by default when Reset Filter is used.
  5. Improved widget spacing on smaller screen sizes.
  6. Redesigned the [Admin -> Data Mart] screen into sections. No functionality has changed.
  7. Avaya user counts now exclude users from survivable systems.
  8. Avaya and Genesys now support tenant-level phone number redaction for non-platform-user participants in both existing and new session data.
  9. The Date Format option in [Account Settings] now supports ISO date formats.
  10. Reintroduced UCID as a selectable column in Analytics.
  11. Conversation Journey: Updated the stitching logic to better link inbound Avaya sessions with Nectar Diagnostics sessions.
  12. Extended the Avaya CDR/CDS stitching logic to include Avaya SMGR.
  13. Event Management: Service Windows can now be viewed and changed while in progress.
  14. The navigation bar now hides dashboards that are not configured for the tenant.
  15. Optimized Nectar Diagnostics and Avaya data loading with delta processing, improved job scheduling, and faster session summary updates.
  16. The Nectar Score label is now replaced with the name defined in the tenant variable.
  17. Added the signaling IP address and location name to the Conversation Journey View (CJV) timeline.

Fixes

  1. Account Settings:
    1. Fixed an issue that prevented users from adding or editing UCD configuration details.
    2. Fixed an issue where user credentials could be overwritten in an existing user's details.
  2. Active Directory (AD):
    1. Fixed an issue where Azure AD user licence information was not updated after synchronization completed.
  3. Admin - Data Mart:
    1. Fixed an issue where the Time Period dropdown was cut off, obscuring calendar dates.
  4. Alerts & Notifications:
    1. Fixed an issue where opening the Alerts & Notifications page as a Service Provider administrator could result in an error.
  5. Analytics:
    1. Fixed an issue where the Modality column displayed values from other columns and subsequent columns were shifted in the downloaded Quality Details Session List report.
    2. Fixed an issue where the filter state was inconsistent in the Edit Report wizard.
  6. Call Details:
    1. Fixed an issue that prevented Users/Endpoints data migration from completing.
  7. Cisco Webex Calling:
    1. Fixed an issue where Cisco Webex Calling CDR records were not ingested into CDP.
    2. Fixed an issue where the client version was incorrectly displayed as Unsupported.
  8. Conversation Journey View (CJV):
    1. Fixed an issue where Insight content was misaligned in the tooltip popup.
    2. Fixed an issue where undefined text appeared in the Insight tooltip list.
  9. Dashboard - Platform > Devices:
    1. Fixed an issue where existing dashboard names were not displayed in the View dropdown under [Platform -> Devices].
  10. Data Sources:
    1. Fixed an issue where editing the AD configuration failed with a "Can't parse provided payload" error after adding a Teams data source to a non-Teams tenant.
  11. Diagnostics:
    1. Fixed an issue where an IP address was displayed in the UCD Name field in Session Summary.
    2. Fixed an issue where mandatory validation was not applied to the Agent Name field.
    3. Fixed an issue where an existing agent name appeared in the Create Agent wizard.
    4. Fixed an issue where an invalid source ID was displayed for a data source.
    5. Fixed an issue where a validation message was not displayed when an agent name already existed.
  12. Environment Status:
    1. Fixed an issue where pagination buttons overlapped the record count in the Tenant Status tree table.
  13. Event Management:
    1. Fixed an issue where the Event Management menu was incorrectly displayed for tenant administrators.
    2. Fixed an issue where the View option was incorrectly available for Schedule and Active Configuration.
    3. Fixed an issue where the tenant was not updated in an existing Service Window configuration.
  14. Events - DPM:
    1. Fixed an issue where the source name was displayed as null for token-related events.
  15. Global Filters:
    1. Fixed an issue where locations appeared multiple times in the Ext. Location City filter.
  16. Historic:
    1. Fixed an issue where Agent Version (A) was incorrectly available in the Session List Columns menu.
    2. Fixed an issue where fields in the widget section were misaligned.
  17. Live:
    1. Fixed an issue that prevented users from opening Zoom webinars.
    2. Fixed an issue where ended sessions remained in the Live session list.
    3. Fixed an issue where the platform information was incorrectly left-aligned in Zoom caller and callee cards.
  18. Nectar Diagnostics - Session Summary:
    1. Fixed an issue where the Open UCD Details button was disabled in Session Summary.
  19. Proactive Testing:
    1. Fixed an issue where signaling IP information was incorrectly displayed in the External IP filter.
  20. Provisioning:
    1. Fixed an issue where provisioning did not start when only Nectar Diagnostics was selected.
  21. RigProcessor - Zoom:
    1. Fixed an issue where loading Zoom Phone call details could result in an error.
  22. Roles & Permissions:
    1. Fixed an issue where Users/Endpoints validation prevented roles from being saved in the Edit Role wizard.
    2. Fixed an issue where the Users menu option was incorrectly enabled when editing an MSP role.
    3. Fixed an issue that prevented users with a custom role from uploading an MSP branding logo.
    4. Fixed an issue where Security Group was missing from the Session List Column Selection dropdown in the Create Role wizard.
    5. Fixed an issue where the User Group filter was missing from the Data Access page when creating a Service Provider role.
    6. Fixed an issue where the Lockout Time dropdown was not displayed correctly when editing a role.
  23. Self-View:
    1. Fixed an issue where Self-View users were incorrectly redirected to the Call Details Historic page.
  24. Service Window:
    1. Fixed an issue where the time picker was disabled.
  25. Services:
    1. Fixed an issue where the graphical view did not reflect the selected Time Period.
  26. Session Summary:
    1. Fixed an issue where the Nectar Score was calculated incorrectly in Session Summary.
  27. Tenant Data Distribution:
    1. Fixed an issue that prevented switching from the JSON view to the Builder section.
    2. Fixed an issue where tenants appeared more than once in the Master Tenant Selector.
  28. Top Search:
    1. Fixed an issue where users' full names were not displayed in search results.
  29. UCD Configuration:
    1. Fixed an issue where existing UCD users were not displayed in the UCD configuration list.
  30. User Interface & Navigation:
    1. Fixed an issue where some menu items were missing from the portal.
    2. Fixed an issue where excessive blank space appeared above the navigation menu.
  31. User Overview:
    1. Fixed an issue where the user name tooltip remained visible after navigating to another page.
    2. Fixed an issue where the user information section was misaligned at a screen resolution of 1366 x 768.
  32. WebRTC:
    1. Fixed an issue where location details were not fully displayed in the tooltip.
    2. Fixed an issue where the metric histogram took longer than expected to load data.