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Nectar DXP 1.24.0

  • Published on Aug 31, 2026
  • 6 minute(s) read
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Overview

Release 1.24.0 introduces new platform visibility, automation, integration, and administration capabilities across Nectar DXP. Highlights include the new Automatic Location Builder, Oracle SBC dashboard, OAuth 2.0 and MCP server support, Google Meet support for the Nectar WebRTC Browser Extension, and enhanced data pipeline monitoring.

Nectar DXP is Nectar’s secure public cloud infrastructure on Amazon Web Services (AWS). Nectar’s cloud services can be found at:

Technical Notes

If you are using Foundation APM, release 2021.3 must be installed prior installing Nectar DXP. For more information, contact Nectar Support.

New Features

  1. Automatic Location Builder: Introduced an Automatic Location Builder to automatically populate locations for supported platforms.

    1. Added the ability to enable or disable automatic location building under [Admin -> Configuration -> DB Sync].

    2. Supported platforms include:

      1. Cisco UCM

      2. Genesys

      3. Microsoft Teams

      4. Zoom

  2. Oracle SBC Dashboard: Added a new SBC view under [Dashboard -> Platforms -> SBCs].

    1. The SBC view currently supports Oracle SBC.

    2. The view uses the Foundation Oracle SBC Scripted VKM.

  3. Conversation Journey (SIP Only): Introduced a new Conversation Journey type for Nectar Diagnostics sessions.

    1. This Conversation Journey type is used for linked Nectar Diagnostics sessions that do not have any other platforms linked.

    2. Added a new Conversation Journey (SIP Only) session type to allow these sessions to be filtered in the Session List.

  4. OAuth 2.0: Added support for OAuth 2.0.

  5. MCP Server: Added support for Model Context Protocol (MCP) servers.

  6. Active Directory Configuration: Added the ability to configure Active Directory directly within the DXP user interface.

    1. AD configuration is available under [Admin -> Advanced Settings -> Configuration -> Data Source].

  7. Google Meet: Added support for Google Meet in the [Nectar WebRTC Browser Extension].

  8. Data Pipeline Monitoring: Added Data Pipeline monitoring through Events and Alert Emails.

  9. CX Assurance Events: Added support for CX Assurance events integration.

Improvements

  1. Added a Time Zone column to the Locations table.

  2. Sessions generated by CX Assurance are now tagged with the CXA Test insight.

    1. Added CXA Test to the Insight filter.

  3. Locations and Geo-IP tabs on the Summary page now have independent loading indicators.

  4. Zoom User Type 4 is now supported.

  5. The Session Widget no longer displays the conversation quantity when viewing Quality Details.

  6. Nectar Score is now displayed in the QoS Details section of Avaya Advanced sessions.

  7. Updated the Cisco Webex Calling Analytics API to align with changes made by Cisco.

  8. Updated ms_azure_ad_license_skus to include missing SKUs.

  9. Updated the Platform filter to remove the invalid No Platform option.

  10. The Summary table on the User Overview page now uses dynamic sizing.

  11. Added the ability to define an access code when configuring Phone Locations.

  12. Added the ability to navigate directly to a user's page from the [Admin -> User Mapping] screen.

    1. The option is available under the Actions column.

  13. Updated Top Search to display user name matches after two characters have been entered.

  14. Updated the is_user_licensed methodology to align with the methodology used to calculate Microsoft Teams user counts.

  15. Updated the Jabra Session Alerts description and calculation.

  16. Updated how non-user participants are represented within DXP.

    1. Participants who are not present in the [Admin -> User Mapping] screen will not have a User page.

    2. These participants are represented with an icon indicating that they are not a user.

    3. Non-user participant names are not clickable.

  17. Added the ability to exclude Avaya Contact Center user counts from reports.

    1. Added the Avaya_Contact_Center_Count tenant variable to the [Admin -> Tenant Variables] screen.

    2. This option is available to MSP administrators.

  18. Added a Min Nectar Score column to the Session List.

  19. Microsoft Teams: External and federated users are no longer considered users of the platform.

Technology Updates

  1. Spring Boot: Spring Boot has been upgraded.

  2. Userpilot Integration: Updated the DXP-to-Userpilot integration to pass the user's Role, Tenant, and DXP ID to Userpilot.

Fixes

  1. Active Directory (AD):

    1. Fixed an issue where all fields appeared unchecked in AD User Field Configuration.

  2. Alerts & Notifications:

    1. Fixed an issue that prevented users from adding alerts for Rooms/Devices.

  3. Analytics:

    1. Fixed an issue where the Min Nectar Score column was missing from the Quality Details session list.

    2. Fixed an issue where Min Nectar Score values were not displayed in the Historic/Quality Details session list.

    3. Fixed an issue where Analytics reports could remain in a running state instead of completing.

    4. Fixed an issue where available widgets were not displayed when creating or editing Analytics reports.

    5. Fixed an issue where Auto Update did not refresh the report list.

    6. Fixed an issue where the SLA breach count was displayed incorrectly in the Analytics report SLA widget.

  4. Call Details:

    1. Fixed an issue where selected users could disappear from the Users/Endpoints filter.

    2. Fixed an issue with the default filter behavior for Large Tenant Mode.

    3. Fixed an issue where filters did not work as expected on the Historic page.

  5. Conference:

    1. Fixed an issue where the Nectar Score information tooltip was not displayed correctly in the Timeline widget.

  6. Configuration:

    1. Fixed an issue where Data Source configuration changes could fail to save after editing.

  7. CWC:

    1. Fixed an issue that could prevent CDR data from loading.

  8. Dashboard - Proactive Testing:

    1. Fixed an issue where applying endpoint or hub selections on the Custom tab could result in an error.

  9. Data Diagnostics - Zoom:

    1. Fixed an issue where the status of Zoom meetings was incorrectly displayed as Unknown in the Live table.

  10. Events:

    1. Fixed an issue where applying filters could result in an error.

  11. Filters:

    1. Fixed an issue where WebRTC was incorrectly displayed as an option in the Platform filter.

  12. Live - Zoom:

    1. Fixed an issue where duplicate Zoom sessions could appear in the Timeline.

    2. Fixed an issue where the Session Summary could remain in a loading state.

  13. OAuth App 2.0:

    1. Fixed an issue where MCP tools data could stop appearing in Kiro AI after an extended period of inactivity.

    2. Fixed an issue where Service Provider users could encounter an authentication failure when re-authenticating the MCP server with DXP.

    3. Fixed an issue that prevented users with MFA enabled from connecting to the MCP server.

  14. Pinned Users:

    1. Fixed an issue where pinned users could continue to trigger updates when Auto Update was disabled.

    2. Fixed an issue where users could remain in the pinned list after being removed.

    3. Fixed an issue where the user pinning process could remain in a loading state.

  15. Proactive Testing:

    1. Fixed an issue where Proactive Testing sessions were not displayed in the Session List.

  16. Provisioning:

    1. Fixed an issue where provisioning could fail when configuring RigAgent.

  17. RigAgent:

    1. Fixed an issue where the Rig Manager service did not start correctly.

  18. Roles:

    1. Fixed an issue where newly added users were not displayed in the Edit Role wizard.

    2. Updated the "Allow to create and manage custom dashboards" option text to correctly reference device dashboards.

  19. Summary:

    1. Improved Location data loading by preventing unnecessary repeated API requests.

  20. Tenant Variables:

    1. Fixed an issue that prevented Service Provider administrators from editing or saving tenant variables.

  21. Top Search:

    1. Fixed an issue where the same user could appear multiple times in search results.

    2. Fixed an issue where updated user display names were not reflected in Top Search results.

  22. User Mapping:

    1. Fixed an issue where viewing a mapped user could redirect to an incorrect page.

    2. Fixed an issue where Cisco Webex Calling users were not automatically mapped to unified users.

  23. User Overview:

    1. Fixed an issue where Genesys Cloud insights were missing from the Insight filter list.

    2. Fixed an issue where the User Info section could remain in a loading state.

  24. Users/Endpoints:

    1. Fixed an issue where users assigned to a role were not displayed in the Users/Endpoints filter.

  25. WebRTC:

    1. Fixed an issue where opening a WebRTC session could result in an error.

    2. Fixed an issue where the DXP session browser tab could close unexpectedly.

  26. Zoom:

    1. Fixed an issue where participant names were missing from the Conference Summary details page.

    2. Fixed an issue where the user profile image was missing from the Conference Organizer card.

    3. Fixed an issue where the Conference Summary and participant details were not displayed.