Overview

Nectar DXP is Nectar’s secure public cloud infrastructure on Amazon Web Services (AWS). Nectar’s cloud services can be found at:

• us.nectar.services
• eu.nectar.services

Technical Notes

If you are using Foundation APM, release 2021.3 must be installed prior installing Nectar DXP. For more information, contact Nectar Support.

New Features

1. Conversation Journey View:
   • Session List:
     • ISP - Populated column and Support corresponding filtration
     • Enhanced Conversation Journey View related response codes visibility
2. Diagnostic Integration - Admin added to "Data Diagnostics" events

Improvements

• Conversation Journey View:
  1. Added processordescription_conv name of Avaya CM session to session leg card field (Avaya CM name)
  2. User Overview - Aligned counts for "Conversation Journey" session type
  3. Improved performance of Journey builds for "big datasets"
  4. Legs Summary - External location icon updated in the session card
  5. Updated scheduling to be able setup starts of Journey builds, aligned with Avaya & Diagnostics builds

Bug Fixes

1. Avaya Aura CM: 
   • Custom Default values are not listing in RigDB data source wizard
   • Session Details: Poor call quality caused by network issues insight message is not implemented for all the Users/Sessions
   • Inventory: Trunk Groups report has missing Data
2. Analytics - Report scheduling error
3. Call Details: Duplicate records on tenant
4. Call queue Report and Call list mismatch
5. Cisco.Event: 404 error page is appearing when try to navigate to cluster server detail page
6. Conversation Journey View:
   • Avaya PSTN calls are listing in the session list with blank field under response code
   • Two external location icon appearing on session leg card
7. Data diagnostics: Data threshold status is not appearing in the detail page
8. Data sources: When trying to edit a RigDB data source MSP Admins get logged out
9. Events: Event details: Alert level color dot is not displaying in alert field
10. Global filters: Platform filter is disabled for some tenants with only one data source configured
11. Invalid input syntax for type bigint: "Duplicated Agent Nam"
12. MS Teams: Call queue Report and Call list mismatch
13. User Overview: Sessions are not returned for sessions data tables