Overview
The following Release Notes lists the new features, enhancements, and resolved issues included in the CXA 2026.1 product release. The following provides an overview of the release:
Added transcription and translation feature to all the media files and recordings from report dashboard, test case, test module expect to hear and recordings.
Allow gateway override (including called number, CLI and Gateway) in Campaign Manager.
Added email notification for new user account creation.
Added audit log for DIVR, Media Library and Data Manager.
Added API end points for DIVR, Campaign, Test Cases and Test Module to perform all the UI actions.
Implement port lock and usage across services - Web Interaction Manager, DIVR and Voice Test Case Execution.
Allow detect DTMF from far end in voice test case run and validate it against the expected DTMF.
Allow user to generate and use API keys to use for API Authentication.
Implement bulk pause and resume of campaigns across an organization and its sub organization.
Features/Enhancements
CXA-4131 - Enhanced Multilingual Transcription and Translation.
CXA-4149 - Campaign gateway override
CXA-4552 - Click through SSO between DX and CX
CXA-4572 - Support Custom SIP Headers in SIP calls to send the organization and campaign details.
CXA-4591, CXA-4592 - Implement audit log for media library and data manager.
CXA-4689 - Implement port lock and usage across services - Scheduler, DIVR and WIM
CXA-4697 - Implement feature for allowing to detect DTMF played from IVR within a test step
CXA-4733 - Extending the Web test case to support the Shadow Elements
CXA-4748 - Add feature to generate API Key to be used in CXA Application API
CXA-4788 - Implement Bulk Pause / Resume Campaigns by Organization
CXA-4905 - Audit Log Events to be Published to System Event-Bridge
Resolved Issues
CXA-4867 - All calls are aborted on GS due to "APP_ERROR - MEDIA_SERVER_RECOVERING"
CXA-4855 - Data Drive csv - Delete Line(s), but CXA continues to call those Branches
CXA-4841 - Unable to Capture IVR - COPERA (Issue resolved after updating the CLI)
CXA-4807 - DIVR / Discover IVR - Set generated test step confidence threshold to default 40% when publishing to Test Case Manager
CXA-4783 - Testcase Manager - Module step green ring disappears after cloning an imported test case
CXA-4779 - Campaign Manager - Pagination resets to Main Folder after saving a campaign from a Sub Folder in Campaign Manager
CXA-4778 - The “&” symbol is not supported in test case names and step names.
CXA-4718 - Quick Test - Data driven column value is not replaced in test case,when quick test is performed on testcase name with data driven column. Also,default data driven row is not used by test run,unless User explicitly chooses row from data selection overlay
CXA-4749 - All Calls are falling on Swampfox due to "MEDIA SERVER RECOVERING"
CXA-4666 - Support test case name with data driven format - Campaign Manager and Report dashboard - Test case name is not replaced with data driven column value, at campaign schedule list and when filtered by report type.
CXA-4644 - Dashboard Displays Incorrect Test Case Run Details After Cloning and Modifying Campaign testcase list
CXA-4635 - Express - Test modules manager - Unable to create a web test module
CXA-4442 - Web test case import - System fails to override(though override message seems to be successful), when User tries to override values at the test case level(only at test case level and not at test step)
CXA-4359 - Testcase Manager-When adding a new alert email to a test case and re-importing it, the system does not update the alert email list.
CXA-4317 - Test case manager - Unable to de - associate (via special tag overlay) a special tag, attached to a test step
Documentation
Test Summary CX2026.1 Release v1.0