Overview

Release 1.22.0 introduces new control features such as role-based data access, as well as PII data obfuscation. These along with plenty of other improvements. Read on for more.

Nectar DXP is Nectar’s secure public cloud infrastructure on Amazon Web Services (AWS). Nectar’s cloud services can be found at:

• us.nectar.services
• eu.nectar.services

Technical Notes

If you are using Foundation APM, release 2021.3 must be installed prior installing Nectar DXP. For more information, contact Nectar Support.

New Features

1. Role-based Data Access (RDA):
   Our existing RBAC (role-base access control) feature has now been extended to a deeper level to control the exact data a user can access then using Nectar DXP. Not only does this focus the end user on the data that is important to their roles and responsibilities within an organization but it also adds an addition layer of security, enables deeper least privileged access controls and is also required for compliance with certain regulations such GDPR and SOC2.
   
   
   1. Introduced role-based data access which allows admins to defines custom roles that have a restricted data access view
      1. Updated the Role creation wizard view to function with the new RDA feature
      2. Added a toggle to enable restriction on PII data to the role creation/edit screen
      3. Added a filter to control access to desired Users/Endpoints data to the role creation/edit screen
      4. Added a filter to control access to desired Server/Data Center data to the role creation/edit screen
      5. Added a filter to control access to desired Session Type data to the role creation/edit screen
      6. Added a filter to control access to desired Location data to the role creation/edit screen
      7. Added a filter to control access to desired Platform data to the role creation/edit screen
   2. Note: The above filters only apply to Tenant level custom roles. Service Provider custom roles only have access to the PII Toggle for this iteration.
      
      
2. PII Data Obfuscation:
   PII obfuscation is a data security technique that alters, masks, or replaces sensitive data (e.g. names, telephone numbers, email addresses) to protect individual privacy while keeping the data functional for troubleshooting, analytics, and reporting purposes. It is a critical component of compliance with regulations like GDPR and CCPA. This feature is especially important in highly regulated sectors such as finance, insurance and public services.
   
   
   1. Introduced data obfuscation for PII sensitive data to custom roles that have enabled the Restrict PII toggle
      1. Roles with Admin privileges cannot be configure to also restrict PII
   2. Removed access to certain screen for PII enabled users:
      1. Pinned Users
      2. User Overview / Advanced
      3. Reports
      4. Proactive Testing
   3. Restricted access to certain features for PII enabled users:
      1. Removed access to the user top search option (Conferences only)
      2. Removed access to API calls
   4. Reviewed all screens and obfuscated all potential PII Data
      
      
3. Genesys APIs
   1. Introduced support for a variety of Genesys APIs
      1. Edge Metrics (Webhook)
      2. Edge Phones Status (Webhook)
      3. Flow Metrics (Webhook)
      4. Queue Activity (Webhook)
      5. Edge Trunk Instance (Webhook)
      6. Edge Trunk Metrics (Webhook)
      7. Divisions
      8. Edge Phones
      9. User License
      10. User Activity (Webhook)
      11. Edge metrics
      12. Outbound campaigns

Improvements

1. Added Nice CXone Softphone agents to WebRTC extension
2. Updated the count order displayed on the Partial User Monitoring screen
3. Changed the display format of the SNMPsysUpTimePoller to display time with unit rather than epoch time
4. Re-labelled the [External] corporate location filter to be [Undefined Locations] to match what is shown in the summary screen
5. Analytics:
   1. Updated [Service Name] filter to display none when no services are present
   2. Added the ability to collapse/expand all rows at once for reports/templates.
6. Cisco Webex Calling:
   1.  Updated our data capturing to include additional fields for Call History
7. MS Teams:
   1. Added the option for enabling/disabling auto-room creation
8. Global Filter:
   1. Updated our Core Filters to include [USERS, Server/Data Center]
   2. Updated the [Time Period] filter in the Cisco dashboards to be consistent with other time period filters
9. Audio latency insights have been update to be more descriptive
10. Added audit log entries when a PUM configuration is modified.
11. Audit logging is now enabled by default during Tenant provisioning
12. Added support to load EC tests by parent resource group id.