Nectar DXP 1.12.0

Overview

Nectar DXP is Nectar’s secure public cloud infrastructure on Amazon Web Services (AWS). Nectar’s cloud services can be found at:

• us.nectar.services
• eu.nectar.services

Technical Notes

If you are using Foundation APM, version 2021.3 must be installed prior installing Nectar DXP. For more information, contact Nectar Support.

New Features

Global Platform Changes

1. Insights
   • Added device insights to the User Overview
   • Added the ability to filter out sessions by Network insights
2. Alerts and Notifications
   
   • Added a 'Select all' option for the monitored users when configuring a Nectar Score alert

Vendor Changes

1. Avaya
   • Added the Avg MOS score to the Quality section in the quality summary screen
   • Added a "MOS score" Filter to the session list on the quality summary screen
   • Added Avaya metric averages to the Session list
   • Added Avaya metric averages to API output
   • Added the Lowest MOS score to the session list on the quality summary screen
2. Jabra
   • Created Jabra Score
   • Added Jabra score to the Call and Speech metrics on Session Details
   • Added a Jabra score filter
   • Added Jabra Score to the session list
   • Added Jabra Score to the Quality summary
3. Endpoint Client
   • Added Endpoint Client related insights
4. WebRTC
   • Added support for Five9s

Improvements

1. UI/UX improvements

• Added a new column and filter to show client version for admins.
• Updated User insights labels to align logic with Insights shown in the Session list.
• Redesigned navigation to Alerts and Notification listing
• Added a platform filter to the devices table for admins
  

2. Nectar Score

• Renamed User health index to Nectar Score
• Replaced "Poor %" with "Average Nectar Score" in call details
• Removed "incomplete" Endpoint Client tests from the Nectar Score calculation

3. DB improvements

• Various backend database improvements

Bug Fixes

1. Fixed an issue where admins were unable to add CMS source in the configuration screen

2. Fixed an issue with incorrect filtering of session list by Network type on the historic call details page

3. CISCO:

• Fixed an issue with CMS Live requests were not being sent, resulting in not all info being shown
• Fixed an issue with a CMS error when opening Historic CMS Conference Session
• Fixed an issue where users were unable to navigate to cluster details pages
• Fixed an error being generated while selecting the Cisco Endpoint

4. Fixed a title alignment issue with 'add source' wizard

5. Fixed an error Cannot read properties of undefined (reading 'alerts') in the custom tab

6. Jabra:

• Resolved issues with Jabra tenant
• Fixed an issue in user overview insights section where only the first Jabra Insight from response is displayed
• Fixed an issue where the histogram data was not returned in Call Details Historic

7. Fixed an issue where users has access to user overview page after being unmapped with Endpoint Client

8. Fixed an issue where users could not search with non Latin-script letters

9. Fixed an issue where incorrect data was displayed in the Users Mapping tab for SP/Tenant/SSO Admins if Jabra platform is present

10. Fixed an issue with the Nectar Score alerts where it had the incorrect close icon

11. Fixed an issue where network type message were not displaying properly in user summary insights

12. Fixed an issue where invalid total count were being displayed in Total Calls/Test column for pinned users